Tires Plus

I hope I have the right tires plus. This review is for the tires plus that is on South Virginia by Kentucky fried chicken. You cannot get better service for your automobile anywhere they do that a lot more than tires. Had a problem with my car took it in they fixed it right away, At no charge! You read right no charge. Thanks again Travis for the great service.

Good costumer service and awesome job
I always go here for my oil changes n tire rotation also included.

So to update my last review… I finally got around to calling the shop after I had been contacted by one of their regional managers. That’s my fault for dragging my feet for a while, not theirs. Anyway, I went in after this person let me know they’ve made some changes to personel.
After going in and having my car inspected, the manager of the shop (not the one who was there last year) himself confirmed that my tie rod ends were in perfectly fine shape, and that the people last year who said I needed to have it fixed were not telling the truth. Those people are no longer employed. Glad to know I’m not crazy!
Anyway, the new manager apologized for the problems in the past and appreciated me coming to give them a second chance. I thank him for his honesty.
We’re not at five stars yet because I haven’t had enough time with the new crew yet and trust has to be earned over time, but I’m glad we’re moving in the right direction.

I have been taking my cars to this location for several years. The customer service is excellent! They are honest and if there are any problems with parts they install, they are quick to fix the issue, at no charge. It is nice to have mechanics that you can trust!

I’ve started using this Tires Plus lately because I’ve found that their prices actually are better than Tire Rack, my go-​to tire store for the last 35 years. I’ve been impressed until today.
I bought two tires and had them installed and also had an alignment done. I had an appointment and waited for two hours until they were done. When they handed over the car I drove off and realized that the steering wheel had not been centered when they did the alignment so I immediately bought it back and they corrected it. So, 2 and ½ hours to get the job done. I then checked the tire pressure and found that they’d used more air pressure than the car manufacturer’s recommendation and hadn’t checked the other two tires which were a little under-​inflated. Not great work for a tire shop.
11÷16÷14: I’ve revised my rating downward. I didn’t drive the car after the alignment, I loaned it to a friend and just got it back. The steering wheel is still about 20 deg. out of straight and the car is hard to turn, I suspect that the toe in was set incorrectly. I’m not going to take it back, I’ll take it somewhere else.
I may buy tires from them in the future but I won’t have them install them or do any other work.
11÷25÷14: A further downgrade after I took my car to a reputable alignment shop, Sunshine Brake and Alignment, to get the wheels properly aligned with the steering wheel centered. They discovered that the tie rod ends had not been tightened and that the front wheels were improperly adjusted with toe out.
All in all pretty pathetic work for a shop that «specializes» in wheel and tire work. Shop them for tire price but that’s it.

Quick history: I have been coming here for years, Travis has always taken good care of me. When Travis transferred to a different location, I continued coming here but that was a mistake because the quality of service suffered. I found where Travis worked and started coming back to see him even though the location was not as convenient.
This review is based on the service I received last week. I found a nail in my back passenger tire earlier this week. I drive a 4-​wheel drive vehicle so if one tire needs to be replaced, it means ALL tires needs to be changed. I was hoping that it was just a quick patch up but the nail was on the side wall of the tires which means (wait for it)… NEW TIRES. Great, let’s spend some more money on car repairs! Just want I wanted to do. I had to teach class this day so I wasn’t able to come in till 6:30pm (they close at 7pm). With only one technician, Brian stepped up and handled my problem. No questions asked, they stayed late and got the job done. This experience made me appreciate what great customer service is all about. Side note: I went to another location across from WinCo before coming to this location because it was the closest one from where I was. The guy behind the desk just said we’re slammed and only had one technician in a very unfriendly tone, almost irritated. I proceeded to walk out the door thinking «I will never come back to this location ever again.»
I love this location because of Travis. Travis always takes care of my car needs and his staff are the same way. No matter where he goes, he seems to affect his staff in such a positive way. Travis and his crew shows a great example of above and beyond customer service.

Firestone Tires is now TiresPlus.
Service was good.
I stand corrected, service was great!
I needed 4 tires for my 72 Ford. It took me a while to locate them since the original tire size is not carried by most dealers.
When I went there, the brand name tire (Primus) was in stock.
I requested long valve stems, since they are the only ones that will poke through the hub caps.
I got one compliment on the old rust bucket, but I wasn’t there for that and she’s far from showing off at all.
When I was getting ready to leave, a worker told the manager (Travis) that the tires I ordered were different than the tires that were on there. He even mentioned that I had existing white walls whereas the replacements weren’t white walled at all.
I said it’s okay and that the tire size I ordered was closer to the original tire size than what was currently on the vehicle.
I was pleased that they showed concerned about the different tire size.
I was offered the warranty package and road hazard. But, since I have Old Timer plates, I’m only limited to 5,000 miles/​year. So, I declined
Bottom line
— — — — — -
I would recommend this place.
And, I will go there again.
They were friendly
Not condescending
Treated all the customers that I over heard, including myself, with respect.
And, they also checked my brakes. Told me that the front needed service soon.
Which is cool. I will check that out, maybe this winter.

Were here on a 3 day home finding trip and found that our brakes went out on our car on a Sunday. Thanks that firestone was open when no one else was. The were courteous and were very informative during the whole diagnostic part and even when they presented us with a perfectly repaired vehicle at a reasonable price. recommend them whole heartily. They are located close to the peppermill casino so I was able to grab a bite to eat and entertain myself while i waited for the repair. I will use them agaian and again even for the small tuneups and oil changes now that I reside here in Reno

The mechanics here recommended that I replace my timing belt. After improperly installing it and then starting the car, they destroyed the engine. Of course they tried to fix it. A week later my car was back on the road but had a severe oil leak because they couldn’t manage to put it back together right. I took it back three more times for a fix and they never got it right. I was forced to trade in my vehicle. I had just finished paying it off a couple months before! I wouldn’t trust anyone here with anything more complicated than an oil change.

I brought my car in a few months ago and told them I needed new brakes. I left my car there while I was at work. They called to tell me I just needed some minor resurfacing and no new brakes were necessary. Trusting the fact that, for once, a mechanic WASN’T trying to upsell me on something my car didn’t need, I was happy to not be spending unnecessary money.
Last week my brakes were metal-​on-​metal. I took my car back and they said that ‘sometimes that happens’ and wanted $ 400 to actualy replace my brakes.
Due to the safety issues, I paid (trying to avoid taking it somewhere else and paying for an inspection). No discount was given for previous work that didn’t last. No one apologized for NOT recommending a brake job originally, even though that’s what I originally requested.
I feel like I was scammed, they knew it and dropped the ball.
I’d give them ZERO stars if I could. Next website — BBB.

These guys are awesome. They have great deals on tires. The service part is good, the guys are knowledgeable and helpful. It is hard to get in for rotations and it requires an appointment, other than that it’s not a big deal.

I’d give 4.5 stars, as no place is ever perfect and I always spend a lot of money here so it is just painful to go… but then again, I have two cars with a combined mileagle of nearly 400K and the youngest one is over 11 years old. These guys keep them running, they do have good deals on tires and as noted, they help you prioritize the work that needs to be done. One time they even told me that they could not diagnose the issue, and while they could try a bunch of other stuff, it would be expensive and not guaranteed to fix anything, and even recomended a place to go. That is what I call Business integrity. If you need car repairs or tires, Travis and his crew are the people to take care of it.

The manager, Travis was horrified when he heard what happened, and he offered to make it right both financially, and by way of apology. The employee responsible for these actions has been fired, and I am a customer again. Hats off to Travis.

Have been meaning to write a review so here goes…
The guys at Firestone are like your husbands [well, not mine] but way better because they wear uniforms, don protective eye wear and encourage credit card use [additional discounting too for cc]. Travis has worked there since I’ve been a customer and is always a pleasure. He just smacks of honesty and hard work.
Each time I make an appointment they speak with me as though I’m an old friend. If there is any additional work to be done they explain and prioritize to help me decide what work to do first.
The location is kind of great too… you can wander over to Meadowood, Barnes and Nobles or just hang out on the lawn.
Nice to know that I can get the work taken care of with no worry. Thanks guys!