Starbucks

Only me second time in this location. We had to wait a little bit before somebody asked for our order, but it was a little busy, so it was understandable. The two grande mochas were made to perfection as was the strawberry refresher.

It’s a hit and miss sometimes here.

This would be my favorite Starbucks if it wasn’t a gazillion miles from home. As I emerged from the wilds of Carson City, escaping my own scene from Deliverance, I entered this blissful oasis of civilization. Light, bright, clean, and comfortable, this is one of the nicest Starbucks around. I found a cozy niche, made some calls, enjoyed my latte and yogurt. As I rested, I reveled in the pleasant environment sans awful music and the feeling of being rushed which seems to characterize many Starbucks. They are doing it right here. And, the barista even lent me a pen and gave me blank receipt paper when I needed to take a number down during a phone call. That’s what I call service!

I usually don’t go to this location because lack of drive thru, crowded, parking issues and or poor service. But this morning took the cake! As I walked in at 9 a.m. an outgoing customer mumbled something about nobody’s working, which I thought was a peculiar statement. So I go to order my iced tea and banana bread and find the two employees in deep conversation with a couple regarding donations. While I’m standing there overhearing the conversation, within 15 seconds i get the gist that the couple should come back at 1when manager can help them. But the employees keep talking, ignoring the paying customers waiting to be served! I got frustrated, threw up my hands and walked out, mumbling to the perspective customers «nobody’s working».

Terrible experience! The customer service is awful. They hardly make eye contact while you are ordering and then take forever to make your drinks. They made all of the drinks when we were there in the wrong order. People that ordered before us got their drinks after us, and those who ordered after us got theirs before. Very poorly run store. We will not be returning to this location.

Nice stop while shopping catch a feed minutes rest with a nice cold or hot tea but my fav is still a mocha.

Won’t be coming back here. Bought 2 coffees and a brownie. The girl barely put the brownie bag. I picked it up and it flopped onto the floor. She picked up a trash can near her and had me pick it up and toss it in. Then went on to the next customer. I said «aren’t you going to give me another one?» She shook her head no and moved on. Even the people behind me were shocked. The same girl accused the customer in front of me of already getting a bagel when she clearly hadn’t. Rude, rude, rude baristas.

The service at this Starbucks is super slow. From the moment you walk in, you feel as if something fishy is up with the store. The glass on the front door is cracked with no tape or warning signs (safety hazard). I know vandalism happens, but make sure your customers are not going to get near it or use the door.
Next the line was only three people deep (me being that third person) and it took a good 10 minutes to get to the front. The three workers were doing the following: one was making drinks, by herself; the next one was on the register trying to ring up orders and she seemed a little distracted chatting five of the ten minutes away with her friend who was buying one item; the last guy was chatting away with the girl on the register, distracting her from her job.
After we ordered our drinks, we waited another 10 minute for them to arrive. Now I know this is typical of a crazy morning, a lunchtime rush, or any busy period in the day, but none of this was happening. When we got our drinks, we asked for one cardboard sleeve for our own cup that we brought. The girl making drinks was not only rude about it to us, she was rude about it to the lady in front of us about the same thing.
A couple of suggestions to the manager/​owner: first, put a manager in that team; second, if the cardboard sleeves are –that– big of a hassle, put out a dispenser of them and customers won’t have to ask for them. We were about to spend 3−4x what we did spend, but since the service was terrible, we decided not to and almost walked out and went to our preferred store about two miles away.

My lime was not fresh and they were not friendly here. Way too crowded and no drive thru.