Spa of the West

My fiancé booked a couples massage and the private suite for Valentine’s Day. He originally wanted to book at the Atlantis but they didn’t have any openings. I’m glad he booked here, we had a nice experience without a huge price tag. The décor and space was open, fresh, and inviting.
We were guided to the suite and given the run down on what to do, where to go, and how much time we had. We were told that signs would be on the door so people would know it was occupied so we could feel comfortable changing as the locker area is close to the entrance. Shortly after changing, someone opened the door, saw we were in there, then quickly apologized and left. Luckily we had just gotten into our robes when she came in, but it was a bit hard to relax after that.
The cheese plate (crackers, Brie, some slices of cheddar and pepper jack, and grapes), cookies, cupcakes, and champagne were a nice touch and it was a good amount of food to have between lunch and dinner. There was also a bottle of Pellegrino, my favorite :)
Our massage therapists came to get us and they were very kind. I liked that they asked us what kind of pressure we wanted and what areas they should focus on. They led us into the couples massage room and quickly began our 50 minute massage.
My fiancé’s masseuse was quite the heavy breather… it was distracting at first. There wasn’t any relaxing music playing, so no way to drown out that sound. Despite the loud breathing, we both fell asleep. The pressure and areas of focus were just what we wanted. My fiancé’s masseuse put some muscle in it, perfect for him. Mine was in between and just right.
We had about 30 – 40 minutes afterward to enjoy the suite, which was great. We were able to shower and get the greasy lotion off and finish our champagne. We would go again, but make sure the door was locked before changing :)

I got the most relaxing facial from Catherine in the spa. She was so nice and informative and recommended a few products without being pushy.
Having only had one facial in the past I wasn’t 100% sure what to expect and I was pleasantly surprised how relaxed I could be with someone continually touching my face, but she was great!

I’ve been really happy with the quality of massages I’ve gotten from Spa of the West. I originally got a massage certificate from my girlfriend as a gift but I’ve returned several times over for massages.
Normally, I go for a medium to deep pressure massage and have had three different massage therapists. All have done a good job asking questions before to gauge what I would like and what would benefit me. Most recent massage, I splurged for the 80 minute since I had just finished the Half Ironman Lake Tahoe triathlon a few days before and got the best massage I’ve ever had. Luckily, I opted not to get a massage at the Hyatt Regency while staying up there (which charges 2x more!) because my massage therapist used to work there.

Hey Burners! Wasn’t able to get an appointment at the Atlantis or Peppermill but found this spa just up the road. It was small but personable. The locker rooms were very nice and peaceful. They were able to fit me in for a pedicure and a massage. Quality staff and it was very relaxing.

I had a facial right after burning man, it was awesome and the technician was extremely helpful for how dry my skin is. They squeezed me in last minute and my skin feels amazing. I love the dermalogica products and how informative the facial was.

I found a diamond in the rough! Denay and Allison were perfect. My friend and I wanted a last minute massage and were giving up hope since every place in Reno was booked for Memorial Day weekend. Not only did we get a couples massage last minute, but there was a May special of buy one get one half off! We were greeted promptly and got a private changing room, snacks, tea and our own waiting area. The masseuses were absolutely spot on with our requests. I got deep tissue and it was the first time it didn’t hurt and I could actually relax and almost fall asleep. I’ll for sure be coming here every time I visit Reno!

Booked a couple’s massage here on Valentine’s Day. Over the phone, the staff was really great. They gave me all types of tips for booking, including letting me know to call back when they posted their new deals online so I would get the best offer. The package they offered for Valentine’s Day included two massages and a private suite with champagne and snacks. I would recommend arriving early to enjoy these amenities, as we didn’t, and we didn’t get much time to prepare for our massage. I was a little turned off when I was told we absolutely had to be out shortly after our massage leaving even less time for us to enjoy the facilities that were included. Even more so after we were on our way out and our therapists had no idea we were told we needed to be out, and encouraged we stay longer. BUT, it was a nice, relaxing and private area for us to keep our things in and wind down. Plus, the complimentary champagne, cheese and crackers, and cookies, were a nice little spoil for the day. There’s also a sauna in there, but no way for two people to sit in.
Our therapists were great (though mine talked a little more than I’d like). The room seemed a little small for a couple’s massage, and I could hear a lot of banging doors and movement from outside, but we both still enjoyed ourselves.
What appealed to me most about this place was that so much was included for a much less expensive price than many of the spas in town, especially the casino ones. Despite disappointment with being rushed for time, we still very much enjoyed our morning together and the facilities at bay. I would plan to book here again.

I always get the very best service whenever I receive a massage from Beverly. I never want to leave. This Spa is the best massage I have ever received. Never disappointed.

I bought my boyfriend a massage from Spa West last week and I had such a good experience that I wanted to review it.
I called a couple of spas before talking to Spa of the West and I was a little frustrated with not being able to find a «late» massage time. (I was hoping for something around 6 or 7pm.) When I called Spa of the West I had such an easy time scheduling and the woman who helped me (I’m so sorry I forgot her name!) was extremely helpful and sweet. I like to think I have high standards for receptionists (any «tone» and I’m OUT) and was impressed by their scheduling staff.
I was able to pay over the phone so when my boyfriend went in he wouldn’t have to worry about anything. I purchased a 80 minute athletic massage for him.
My boyfriend loved the massage and said he had a great experience– he was able to take a shower beforehand and enjoyed his masseuse.
I have not visited the salon myself yet (I’m planning to go after the Reno Tahoe Odyssey, haha) but had such a great time scheduling that I know he and I will return. I’ll update my review once I have gone in myself.

This review is for the Leanna. She cuts my hair. Great service, great haircuts. She even did my wife’s hair for a special event and really had a blast with it. Every time I come in the front desk people are nice and helpful. Parking sucks really bad in this mall but you gotta go where the good haircuts are.
As for the rest of the services that Spa West provides I can’t help you at all. I just get my haircuts here. And to be honest, if Leanna moved I would go where she goes.

Diana has been my life saver when it comes to my hair. I have been adding red highlights for years but most only last a couple weeks if I’m lucky. The line Diana uses lasts at least a couple months and when it does fade it fades to blend in with your hair. She takes the time to learn what you’re looking for in your haircut then makes sure you’re happy with the end product.

While traveling I really needed a great massage and I wasn’t disappointed. A great upscale spa with the fluffy robes and nice array of healthy snacks.

Had a dealchicken for a pedicure. I love getting groupon, livingsocial and dealchicken deals because I can try a service, a salon, or a restaurant and see if I’d like to go back. For here the answer is yes yes yes. I was having a very stressful week a lot of emotional growing. I came in stressed and crying. I went out feeling rejuvenated and relaxed. My feet were so rough when I entered and smooth as a baby’s butt when I left. I would definitely return. The service was pleasant, no body was rude and the pedicure left my feet pampered. thank you.

Got a DealChicken deal for a 60 mins couples massage with the bf! I was thoroughly impressed. The front desk was very efficient. We got personal slippers and we were taken to a private changing room with safe lockers. We got fluffy robes and were told to change. The private locker room was pretty neat. It had showers and an infrared sauna. We were told after we got comfy and changed we can sit in the relaxing room. They had finger foods and crackers and water laid out. We both got great massages and were both very happy. After our massage we were told we can go back to the relaxing room and enjoyed a cocktail each and to use the private locker room as long as we needed! I would recommend this spa again. I definitely think they are a tad bit pricey but it was a good experience!

I purchased 2 pedicures in a special on DealChicken for Spa West and went with a friend. Being new to the Reno area, I was looking forward to checking out a local spa.
First the good — the pedicure rooms are small, 2-​person only, which is very nice. The pedicures were exceptional! The pedicure techs were wonderful! And the chocolate martinis, which came with the special, were yummy!
Now the so-​so — the pedicure rooms have benches, and no massage chairs. I was surprised how comfortable I was on the benches with pillows, but I did miss the comfy chairs.
Now the bad — the receptionist may be new, but if so, she needs better training. We 20 minutes early for a little sauna time, as we read about on Unilocal.When we arrived, the receptionist took us immediately to the pedicure room, then, upon realizing that someone else was still using the room, she left us in the hallway while she tried to figure out what to do with us. She ended up taking us back to the front lobby area. When I asked about using the sauna, she said that she could not take us into that area because the spa was too busy and she seemed to think it odd that we were asking.
About 5 minutes later, she came and took us to the dressing room area and showed us the sauna… a very small 1 person sauna that was turned off. She said it would take 10 minutes to warm up. When I mentioned that we only had 15 minutes until the pedicure, she said that was fine because the sauna had time to warm up so we could use it. She did not offer us any robes for using the sauna, or a locker. Since we were so close to pedicure time, and the sauna was SO small, we chose not to try to use it.
We were left in the waiting area in the dressing room which is as I would expect at a small spa. 2 chairs, soft music, tea, water, snacks, etc.
25 minutes after our scheduled appointment time, 1 of our nail techs came to get us. He was very apologetic and very nice, but I wonder why noone came in before that to keep us informed re: the delay. It should be noted that our appointment had already been moved out by 15 minutes earlier that morning via phone when the spa called us. We had no problem with the pre-​arranged delay, but the extra 25 minute delay from the scheduled appointment time was frustrating.
Again, the pedicures were awesome!!! And the nail techs were wonderful!
But, the reception staff left alot to be desired. With all of the spa choices in Reno, I don‘t think I will be returning.

I bought a Deal Chicken for a spa pedi and wasn’t prepared for how nice the place is. Quiet and clean with awesome atmosphere, I was totally relaxed. The front staff was friendly and courteous, and I was checked and led to the waiting area for the tech to come and get me. I was assigned to Heather who was very friendly and we hit it off. I found out that she had only been doing pedi’s for about 3 months, but let me tell you she must have been very well trained. Instead of just having at it and doing what she wanted, she asked me what I wanted. How refreshing! I can tell you I will pay full price (even though I bought 2 more of the DC’s) in the future. I was impressed with the whole experience and will be checking out the other services.
Update 08/​20/​2012
Used up the Deal Chickens and paid full price. Heather did an excellent job and is my new go to girl for the mani/​pedi thing. Again, the facility is very nice. Cold and hot drinks are provided as well as snack food. It is so quiet and relaxing in there, a perfect spa experience. Prices are totally in line for the area, but you get so much more for your dollar and I would not hesistate to recommend Heather and all of the Spa West staff to anyone wanting a top notch experience.

*Review for pedicure only
Saw a 2 for 1 (February) special on their website, so decided to go in with a friend. I am not sure what their regular pedi prices are, but iin the typical mall experience.
The ambiance and service was far beyond anything we expected. The receptionist was extremely nice and showed us around. Then, to start our experience, we entered the locker area, which has lockers, nice bathrooms, an infrared sauna, nice robes and a waiting area with waters and crackers to relax in until your therapist comes to get you. They have the exact same thing for men in a separate locker room.
After waiting just a couple mins the ladies came to get us for our pedis. The pedi room was simply beautiful. It was in a very small (two person) but elegantly decorated room. Not sure if they had other pedicure rooms. The «chairs» were actually benches set up very high with comfy pillows. You put your foot to soak in a deep sink. The pedicure is one of my favorites to date, and I’ve gotten quite a few in the Reno area, including some very trendy/​popular and expensive ones ($ 65 for one person!). The attention to detail was great and the massage was long, which is one of the things that makes or breaks an experience for me. There is nothing worse that paying a lot of money and the massage is 3 – 5 mins long with no creativity. Afterward we got to hang out in the locker areas as long as we wanted. I used the infrared sauna. It was very tiny but nice. Cannot remember if it has a shower.
I have not experienced any other treatments here but probably will be doing so in the future because my first here was so awesome. The only reason for 4 stars instead of 5 was the infrared sauna was not on — have to heat it yourself.
I’m very surprised this spa doesn’t have more ratings. I’ll be back to try other services, especially since they seem to have really great monthly specials! I’d much rather spend the money for an expensive pedicure here than anywhere else so far.

I love this place! The front desk girls are always nice and cheery and the place is always very very clean. The décor and music is beautiful and relaxing. They have two locker room areas with full showers and infrared saunas and lockers. They provide you with super soft cushy robes and ultra soft flip flops. The two locker/​changing rooms are each connected to a lounge area where they have relaxing, tranquil music and visuals on the tv. Their massage rooms and pedicure areas have the same vibe as the lounge areas, very relaxing. Their prices are on the high end but if you go for their monthly specials, it drops their prices to the average range. I like this place because it’s especially convenient because I’m a member of Sports West so I can alternate workout and spa days :-)

3.5 stars. I went to a Reiki Drumming event held there every monday at 5:30pm. The drumming was a half hour and made me feel very relaxed and peacefull. Ill be going again for sure. The atmosphere of the spa was nice; stone flooring, unique wooden art, a small but adiquate retail area, and friendly receptionist.
FYI… I have not received any massage or other treatments here; just the Reiki Drumming; which was amazing.

A horrific front desk staff. They need more training on what customer service is. I was not impressed at all. For the money you are better off at the Peppermill or Atlantis Spa and really get your monies worth.