Reno Property Management

This is the worst property management in the Reno/​Sparks area. Please take heed and stay away from their properties. Lori (manager) is the most unprofessional person I have ever dealt with. She was flat out rude to my kids when they dropped off the rental checks to her. She became even worst once we gave our vacate notice. After she did a final walk through, she said everything seemed ok. Then after I wrote the final rental check, they refused to return my security deposit and sent me an additional bill. STAY AWAY FROM THESE UNPROFESSIONAL PROPERTY MANAGEMENT!!!

I have been living at my apt for almost a year and reno properties management has always taken care of all of our problems promptly and is amazing to us

When I used to rent, I wanted safety issues taken care of promptly and it bothered me how owners treated security deposits so differently. Now as an owner, the difference between property manages is that an adequate property manager does just what the owner requires. A great property manager requires safety issues be fixed, finds the right tenant for the right property and balances the tenant’s needs and desires with the owner’s responsibilities and financial obligations.
It is not easy to find a great property manager. Over the last 5 years, I’ve had experience with 5 different property managers and interviewed 4x that number. Some managers don’t communicate well. Some hire poor quality vendors. Some over-​charge for repairs. Some don’t respond to tenants. Some roll-​over to the owners, refusing to do what’s right.
Since starting to work with them a year ago, my experience with Reno Property Management has been everything I wanted for both the tenant and as the owner. (I interviewed 7 other companies and checked 4 of RPM’s references — all positive.) They are stellar! They are thorough, attentive, quick to respond and in my experience fair, honest and pragmatic. If repairs got delayed, it was because I didn’t respond in a timely fashion to their need for an approval-​to-​proceed.
My experience is that when needed, Reno Property Management lobbys for their tenants. Their logic and approach is solid and balanced. They have worked spectacularly with me as the owner, finding the balance of making repairs and preserving cash for larger repairs, something tenants don’t have to worry about. (The previous owners had about $ 30,000 in deferred maintenance that we have to budget over 1 – 5 years). RPM has worked with the tenants on rent increases in a polite, firm, compassionate and professional way, something that is important to me. It is not easy news to deliver nor hear. In contrast, another property manager that I interviewed was harsh about handling rent adjustments conversations (and I did not hire him). On the other hand, Krystal does great in this and so many other areas. I appreciate her skills, tact, sincerity and talents.
RPM hires good vendors, and when the vendor falls short, they have taken responsibility, and fixed it. Their financials are pristine. Jober does a great job with them. Doug the owner is of course busy, yet attentive, attends key meetings, intervenes when required and is professional. I can meet with him anytime I need.
My tenants say Reno Property Mgmt does a good job in terms of being fair, clear, and attentive which is a compliment after being part of an owner-​managed-​property for the previous 30 years. Tenants say critical repairs are done quickly. Tenants appreciate the thoroughness of the required legal paperwork, though of course, they’d rather not have formal up-​to-​date leases. All in all, after 5 years with other property managers, finding RPM has made my life easier, the tenant’s financial and housing needs more predictable and the properties that they manage for us pride-​full for the local community. If it changes, I’ll let you know, but I’m in this for the long haul.

Clearly people have been frustrated by Reno Property Management. Like many businesses, your opinion of them is often based on one employee.
I have been working with Mark LaBarber, a new employee for RPM and he has been excellent. On more than one occasion, Mark was able to get a service tech to the home I’m renting the same day I called. He has been courteous, patient and responsive.
I don’t recommend renting, but if you do, RPM is a good option.

HORRIBLE property management company! So they are finally fixing the drive ways (years later). I am not gonna have my wife park half a mile away at 9:30PM and then walk home. So I decided to park the car in the back. When the handy man comes knocking on my door yelling «Are you kidding me?!! I am fucken pissed right now!!» It’s 7:30 in the morning and there’s kids walking to school, why would you talk like that infront of the kids and to the tenants here. Horrible customer service horrible HOA!

If I could give this company less than a star, I would. TheIr poor management, and lack of integrity will some day land them in court. I owned a condominium that these snakes managed the «association.» the fees were $ 100 a month, which were subject to be raised, whenever they felt it necessary. I like many Americans was suckered into an ARM loan. My payments and association fees soon fell behind during the recession, roughly $ 1400 (mostly disputable penalty fees) to be exact, of course there was a lien placed on my home (by Reno Property Management), and with my interest rates rising almost every month I’d decided to try and short sale at the home. At the time Tom Wood agreed to postpone taking my home as long as they were paid out of escrow. Realizing they would make more money than my $ 1400 owed, if they’d take it and rent it out till the bank took it, they lied and took the home a day before the short sale?! This couldn’t have been legal, they’d signed an agreement with the realtor selling my property and everything! It’s been almost 10 years since this happened, but I’ll be damned if I let these crooks thrive from their dishonesty. BEWARE OF THIS COMPANY!

They’re literally the worst Property Management in Reno. They don’t clean the houses before you move in, and are very slow on repairs. Make sure to take pictures of literally everything in the house or they will screw you when you move out. Lori is a horrible person to talk to/​associate with. When we moved in the basement was covered in dirt and dog piss since the last renters let their dogs stay down there all the time (learned that fun fact from the repairman). When we confronted Lori about it she basically said tough luck and that we don’t have to clean it when we left.
This company made my first renting experience horrible, don’t make the same mistake I did.

Just a completely horrible company. I’ve had multiple disputes with this company for the 3 months that I had to stay in one of their foreclosed condos. I was charged with late fees that should not have existed, charged for replacement of expensive ($ 20) light bulbs during move out, and they even went to a collection agency to try to claim money that was already paid to them! These people are highly unprofessional and try to scam every dollar they can out of you. AVOID properties owned by RPM!

This company manages my condo association and they are completely worthless. They collect fees every month and when there is a maintenance issue, they shirk their responsibility and pawn it off on the owners. The maintenance guy they have must be related to someone because he is inept and ignorant and should have been fired years ago.