Quest Diagnostics Incorporated

This place is far better than the other places in town. I couldn’t understand why these lab places where so rude to people. Once I discovered this place I realized that’s not the case. It’s only one company.
All the staff where very friendly and efficient. They had me done by my appointment time. About 5 people in front of me waited maybe 10 minutes. They lady that drew my blood was awesome. All in all great experience.

My review is in regards to the customer care that is given at this location, but front desk staff (older woman, gray/​blonde hair). This is not regarding the ability to draw blood.
She was completely disrespectful of my privacy. After she loudly stated something that embarassed me — I asked her to please keep her voice down. Then she loudly repeated what I just asked her to keep quiet stating she «did not release PHI (protected health information)». While technically, no, she did not… she should have respected my request for her to keep my information confidential.
I was visibly upset, and let her know. When my boyfriend came in to request her name and supervisor — she was already on the phone with them — telling them about the situation very flippantly and giggling. Then didn’t give my boyfriend enough information to reach anyone (just the generic QUEST phone number).
We finally go the information to contact her supervisor, who was very accomodating. We went to the Elm street location and received superior service.

After some missteps at other labs I came here today.
I was third in line from opening, one woman to handle everything.
This woman is of Asian decent, I did not get her name.
As I said she was on her own and had eight folks waiting from the get go and she did an excellent job of handling each person in a calm and friendly manor with great efficiency to get us on our way as quickly as possible.
Very well done.
She also found my source of blood much more quickly then most do and proceeded with no pain to me.