One Nevada Credit Union

I’m absolutely thrilled was starting my banking needs with One Nevada Credit Union… Very nice location… it was time to get away from the big bank, they don’t have my best interests in mind.
Switch to a local credit union it’s truly worth the time. The Gal that helped set up my account… professional etiquette very kind and helpful thanks Breanna, I’m very happy with my choice to do bussiness with this institution.
I see a lot of people don’t like the tellers only open Monday’s an Friday’s…but it’s better because you get to go over any questions you have and actually get customer service which does take more time out of the day… however with the big banks they make big mistakes and cost you more time out of the day correcting any issues. Being open on Saturdays would be nice though.

The worst! Constant problems. terrible customer service and what bank has teller service only on Mondays and Fridays?

Sigh… does not have Share Branching (Ability to do other credit union deposits or withdrawals) and open only on M-​F. I am new to the Reno/​Sparks and am very used to credit unions that are open on Saturdays as well as have Share Branching. This is not very customer-​centric.

I’m afraid I’m going to have to cancel my VISA card, and empty my checking account/​debit card and close it, also.
I have had a month of issues with getting 1NVCU to replace my credit card that THEY closed (because of a Home Depot issue that they feared may have compromised my VISA). It was closed and a new card issued in late August. I never received that card. I called in October to ask about a replacement card, and a gentleman in the call center explained that he’d cancel the card I had and I could expect a reissued card in 7 – 10 days.
I waited until early this week to find out why I still haven’t received my new VISA, only to discover that card member Services had not sent a new card, nor was there a record in their notes on my account of my having ever called. This was on Veteran’s Day, so I waited until Wednesday to phone the Las Vegas credit union call center about the issue again.
I was volleyed back and forth four times between the credit union and the VISA card member services, with each saying the other had to issue me a new card. I finally gave up on trying to solve the issue over the phone and went into the branch on Plumb Lane.
I waited 12 minutes in the lobby with not one other customer coming in after me, and not one employee even made eye contact with me to acknowledge me. A single customer already seated with one banker when I arrived had a question about a CD, and two bankers were helping her, struggling with the computer. The single teller came out to the lobby to change the date on the counter, and then returned, not asking if there was anything she might help me with. It’s like I was invisible.
Finally, one of the bankers came out and asked what she could do. I explained right away that I’d had a frustrating afternoon attempting to replace my VISA card, and she smiled and took me to her desk to resolve the issue. I thought, «THIS is why I like to talk to actual people, instead of banking over the phone.» Then she, too, struggled with the issue, and her computer, and called over the manager, Ms. Wanita Black.
Ms. Black came, peering at the computer screen over the banker’s shoulder, and when I started to add explanation, she actually gave me a «talk to the hand» gesture, cutting me off mid-​sentence with an abrupt «Excuse me!» I lasted about 30 seconds in silence before then taking my debit card off the banker’s desk and leaving – fuming. I’d like to thank the banker for calling me right back to return my driver’s license so that I wouldn’t leave without it. Ms. Black was just plain rude.
I’ve waited Thursday and Friday for a call from one of them, but that would require ACTUAL customer service. They know the story about how long I’ve been trying to get a replacement VISA card, something that seems like a simple task that is probably taken care of multiple times every day. I’ve received no call.
I miss Teresa, who used to be a teller, and then a banker there. I don’t know where she went, but with her gone I have no desire to do anything but go in and close all accounts.

I’ve been a member of this credit union for over 20 years (back when it started out as Nevada Federal Credit Union). They paid me a small dividend on my checking/​savings accounts and they were very customer service oriented. Now, I am being charged for every transaction possible and $ 60 a month just to have a checking account there! I also pay $ 2.00 for every ATM transaction plus the ATM fee! Now they will say we have this account where you can get no fees (but the terms are UNATTainable for most customers) and we have free ATM transactions at SELECT machines (which are not very convenient and the machines are constantly down), but it is now costing me MORE to have my account here. You would think being a member in good standing for more than 20 years might be worth something to a bank but NOT this credit union. STAY AWAY!

After posting my original review, I received a phone call from the branch manager, Wanita Black (note that I wrote my review on Friday and received a call on Monday morning).
Ms. Black was very understanding of my frustrations and resolved my issues by making sure we were credited our $ 100 and explaining options I didn’t know I had with regard to making payments on our loan. She also told me that they are working on adding a new branch in South Reno – which is slated to have a drive up teller.
Overall, I am happy with the local service and resolution to our issues, but still caution consumers that this credit union’s Las Vegas-​based call center needs some lessons in customer service.

We have been members of One Nevada for many years, long before they changed their name to «One Nevada,» (which I hate the name), and I find the name changed hasn’t helped their customer service at all. We’ve had our VISA card compromised three times through them, and it has been a nightmare each time. They claim they can do nothing to speed up mailing a new card, and the last time it took almost a month to get a new card, causing our online bill paying to become an absolute nightmare. This time, a «supervisor» in customer service absolutely «promised» to call as soon as a new card was issued, you guessed it, no call.
I’ve read about the bad attitudes in the Plumb Lane office, and I must agree that I’ve had some of the worst customer service I’ve ever experienced from a teller there in the past, although they seem to have made some strides there the last time I had to go in the building. Ultimately, we keep our account there because we’ve had it there for so long, and because we’ve never had any better luck anywhere else. Otherwise, we’d take our money somewhere else in a second. One Nevada really doesn’t care a hoot about us, our opinion, or our business.
I want to amend this review as of 9−10−13. Wanita Black, the branch manager, called me in under two hours of my posting this review, and offered to help me with my credit card problems. She found the card had been mailed, verified who I was, and called me back to offer to activate the cards for us as soon as we receive them. Wanita cares about her customers, and is truly a customer-​oriented manager. She has saved us as customers, and I highly recommend her as a manager and as a person!

Your commercial on TV is extremely offensive and should be removed immediately. Every-​time I see and hear this commercial it makes me cringe, as a single mother raising a son, I would never become a customer or suggest your company. Advertising leaves a lasting imprint on everyone. Not only are you advertising a mother using profanity as a form of communication with her son but she is allowing her son to also use profanity. I find this commercial to be offensive and frustrates me as a mother. Having to explain to my son your advertisement is not an acceptable way of communication between a son and mother is one more unnecessary explanation I have to share with my son. If you are the CEO please remove this commercial as it invades my families home, it is an offensive and unnecessary way to advertise your bank.
As a community we do not need to add to the ignorance of using foul language to advertise. If you want a population who is uneducated and unfortunately struggle financially and can not afford to save money nor allow you to profit from your banking services, I guess your targeting the right audience.
A bank to me is supposed to be a safe place, hard working families can save their money to provide for their family. If you are trying to attract a population who is trust worthy, hard working, individuals and families who want to prosper by using your services, you need to portray this. Honorable not dishonorable. Also, I would like to add the men and women fighting for our country and other countries for respect and honor of others. While you advertise such dishonorable and disrespect between a mother and son. Yes, I can go on about how wrong your advertisement is and why you should remove it and I will if necessary.

I just received a call from Wanita Black, District Manager for One Nevada here in Reno. Wanita was extremely pleasant, had attentive listening skills, and seemed extremely concerned about this incident. She gave me some insight into staffing changes and assured me that the energy and experience in the Plumb Lane branch has changed. While I haven’t gone in to personally witness this yet, Wanita seemed genuine. Wanita also called twice because she couldn’t get a hold of me the first time. This kind of customer service persistence is highly valued in my eyes, and I really appreciated what she had to say.
While I still cannot give this credit union anything more than three stars due to my numerous negative experiences, I do not feel it is fair to give a one star review any longer. Wanita was assuring enough to have me change my review, and I do appreciate the highly-​skilled level of customer service she demonstrated to me through the phone call. I’ve managed people before, and I understand how difficult it can be to terminate an employee due to performance issues. Luckily, Wanita appears to be taking the correct approach and is enhancing her personnel at the Plumb Lane branch.
I can’t say whether I will go with One Nevada in the future, but I can no longer say the answer is an emphatic «NO!». Only time will tell and, hopefully, One Nevada will take steps to build my trust again.

This credit union is the epitomy of meh. When they first expanded into Northern Nevada, they had several branches (down to two now) and we opened an account at the Mae Anne branch (now closed). When that shut, and they pulled the ATM, we were forced to lumber over to this Plumb Lane branch to do our banking. I’m not sure what it is about that branch, but there is a depressing air of depressiong inside. Not good.
The worst part about this credit union as a whole is that they aren’t part of the credit union co-​op, which lets you conduct ATM transactions at other partner credit unions. We switched to Greater Nevada, which belongs to that group, and never looked back.