Mt. Rose Heating & Air Conditioning Inc.

Our A/​C recently stopped working at our restaurant in Truckee. I called 3 different HVAC companies and did not receive a call back from any of them. I called Mt. Rose and they called me back immediately. The receptionist suggested some things on the phone to see if we could get it up and running. When the unit still didn’t work, she expeditiously scheduled us for first call the next morning. They arrived on-​time (early), were extremely professional, let me know the problem, and gave me an estimate on the spot, The part was ordered and they showed up a DAY EARLY with the part. Our A/​C is running better than it ever has. Thank you Mt. Rose!

Mt Rose Heating spent two hours working on my heating system, the service man left and said he would be back after he spoke to other workers at the office, they charged me $ 180.00 for two hours of nothing. I went to a how to fix website, described my heating problem, got a fix in five minutes. I applied the fix in less than three minutes and my heater has been working fine. I fixed it myself in three minutes when the Mt Rose guy could not fix it in two hours and said he needed help from the office.
I believe Mt Rose Heating is a fraudulent company, or their service personnel do not have the knowledge to perform simple tasks.

Mt. Rose installed four new HVAC systems in our custom-​built house in July, 2007 and we have since discovered the following problems with the installations, which have, in all, cost us over $ 7,000 of our own money to repair:
(1) One of the four units was designed for a mobile home and was an illegal installation in a stick-​built house. Cost $ 5,000 to replace when this was discovered three years later.
(2) None of the other three were converted from natural gas to propane at the time of installation. This cost us $ 1,200 in troubleshooting and repair when the errors were discovered in 2011 and 2014.
(3) None of the units were converted for high-​altitude use, and we had to pay another contractor to make the conversions after the fact. This cost us another $ 1,000.
(3) The intake plenums were not built to code, being formed from flex tube instead of sheet metal.
If we had discovered these within the statue of limitations for litigation, we would have sued this company for negligence AND fraud (fraud for installing a mobile home unit and charging us for a standard house furnace unit).
If you hire them, we recommend that you have a second contractor inspect their work in process and insist the building inspector inspect all of the work, not just make a cursory visual inspection of the unit from the outside. I would not hire them to ever touch anything on our property again.