Keith’s Appliance Rescue

These Guys are the worst it took them 4 weeks to fix my washer, and evry time the guy comes its like im bugging him, his told me twice there nothing wrong but 2 times he left it leaked and has ruined my floors but no one is held responsible for it, i had to call my insurance so i could dry out my floor no customer service rude and didn’t fix the problem, tereble i hope that they get rid of this company, maybe all of us that was not happy with there service, we should all call our extended service company and not use them anymore.

Worst ever! How do these guys even own a business license? They we’re hired by Electrolux to come service my dishwasher under warranty and came out and said they would need order parts and would let me know. Tyson and Kieth went MIA after the visit. I called and left several voicemails and ever heard from them.

They have been out to my home twice within a 1 week period. It took 2 weeks to get them out in the first place. On the second visit the technician left my house without a word. He left a voice mail message saying the part was the wrong one. When I finally got a hold of him and asked «why the wrong part was ordered, there is only 1 front lock, and how much longer I would be inconvenienced without a washer?». His response to me was, «How about this Kim, call someone who gives a SHIT».
Yup, that’s right, I was shocked that someone is the service industry would talk to a customer like that. This even gets better, the owner Keith Tyson has yet to return the 8 messages that I left him.
I don’t know how they stay in business with customer service like this.
If this is the business that Whirlpool contracts with I will certainly never buy that brand again.

I have never written a review on Unilocal but feel obligated to do so in order to save anyone from having to go through the horrific experience that my 79 y. o mother endured. The manufacturer contracted with this horrid excuse of a company to fix her washer and the experience was nothing short of abusive. After the technician couldn’t «figure out» why the soap leaks out on the floor he requested payment for the service call. She explained to him that the manufacturer told her that they would pay for the repairs. Two hours later she received a call from Keith, the owner, threatening to take her to court and collections if she «didn’t pay-​up by the end of the day’. He was extremely aggressive, angry, rude and threatening. She explained to him that she was told by Whirlpool that they would be covering it. He said that she was wrong and again threatened her with legal action. She then ended the call. She called Whirlpool immediately and they admitted that they had sent the wrong instructions. They called Keith while she was on hold and straightened the situation out with him. She never received a phone call with an apology for his angry rant and threats. My mom did not deserve to be treated this way and neither should anyone else.
We are giving it one star only because my mom said the tech was a nice young man. I feel sorry for him that he has to work for this company.
He should be ashamed of himself. HE HAS NO BUSINESS RUNNING A SMALL BUSINESS!!!

Just called to have them take a look at my washer and they «he» was way rude. Wouldn’t use them even if they could have fit me in the week.

This company was referred by the manufacturer. When I called I clearly explained the type of appliance that needed repair. However, when the repair tech arrived he took one look and declared he doesn’t do repairs on that type of appliance and left.
Complete fail, I would not call them again, would not refer to a friend.

I have had 2 service calls with Keith’s and have not had a problem. They showed up on time and worked around my work schedule so I didn’t miss work. The service rep was helpful and explained everything to me. No problems here.

There are much better options. Enough said.

Made an appt with this company to service my washer. Appt time was 8:00am. Tech was a no show. come to find out, he did call 10 minutes before the appt time using a «private» number to my cell phone to tell me he would be 30 – 40 minutes late, but I didnt pick up because it was «private». Called the owner, left word at 8:30 I had to go to work. Called the tech at 9:00am, said I would be willing to reshedule for that week at 8:00 am. No one ever called back to apologize or reschedule. I am an hourly employee, so naturally, I had to ask for the time in the morning in advance, and I lost out of 1−½ hours of paid work time. Never heard another word from anyone at this company. Had to hire another co (Little City Appliance, who was awesome by the way) to come out and service my washer, missing more time off from work. Really? Guess they must have too many customers to care about one more. Bad service, bad work ethic.