Jimmy John’s

I order from this location quite frequently to my work because it’s cheap and fast! I will say that occasionally they forget things or mess up but that’s to be expected with anywhere. There are humans inside there working and humans make mistakes. This last time though I took to social media to vent a little bit about how I was upset over them forgetting something on my sandwich that comes free. I didn’t complain to the store because it really wasn’t a big deal. The company must search their name on these sites or something because they saw my complaint on there, and hand delivered a letter from the manager to my work, apologizing for messing up and they even put a credit on my account. I thought this was amazing and immediately took back to social media to praise them because I have never in my life seen service like that. I have had awful food and service at many other places and complained to the companies themselves to never hear back and then there’s Jimmy johns that tracks you down to make sure you’re satisfied. I was even more surprised when I received a gift card from them in my mail at home. To me it just shows that this company truly cares about their customers and that’s really hard to come by these days and I’ll pay a little extra to go here rather than subway for that any day. Not to mention they are always delivering in no longer than 10 – 15 minutes, the delivery drivers are always very nice and they’re professional to my customers when they deliver to my work. :)

I had a meeting to attend so I ordered a Tuna sandwich on line as my wife requested that for dinner. I picked it up, went home and gave my wife the sandwich and proceeded on to my meeting. When my wife opened the wrapper, she found a salami and cheese, not tuna.(She hates salami). She called the manager and told her of the error. She said to come by the following day and we would be given a credit. There was no offer to deliver the correct sandwich. I went to store the next day and asked for the credit and the employee said the manager had not entered a request for a credit yet as it sometimes takes a couple of days to go through. He said that he would make me a tuna sandwich but that was all he could do. So much for good customer service and keeping the customer happy. Will go to Port-​of-​subs in the future or Deli Town in the future!

I love Jimmy Johns and amExtremely happy that they deliver to my home. Fast, delicious and very friendly staff. Thank you for all you do.

If you’ve never tired/​heard of Jimmy John’s whole wheat bread YOU NEED TO TRY IT! It’s always so fresh and fluffy from this location. I always get sandwiches delivered to my work and they really are super fast. I submit my order through their app (which is also extremely convenient) and their here in 5 – 10 minutes tops.
I haven’t had a bad sandwich delivered yet & I use to order at least once a week. Not sure if they increased their prices though? The whole wheat sandwich I get is 8.00 plus tip, which is kind of pricey but it does fill me up for a few hours.

I agree with Vivan P. Service could be better. This review was from May but I forgot to post until now.
Having lived in Champaign, IL my JJ’s love probably stems from nostalgia. We go to Truckee often so we will drive the extra 30 – 40 minutes to get our
Service is variable. I think I had a manager or owner once who was really great! She gave us a free loaf of day old bread. Of course, we sometimes buy 8 –10 sandwiches to feed our extended family or stock up. This time we bought 6. I ran in with my 5 year old while my husband drove my sleeping 3 month old around. The cashier was friendly. Most places try to make it easy for you to actually carry your food out. I get a young blond who tries to hand me my sandwiches so I ask nicely for a bag. Tries to shove several sandwiches into an individual sized bag. And gives so much attitude for someone with that much ineptitude. Other than this brief annoying interactions, good food. Can’t wait for the one in Citrus Heights I just learned about from another Unilocaler. Thanks, Unilocal

This was the first time I’ve been to Jimmy John’s, and it will be the last. I’ve heard lots of raves about Jimmy John’s sandwiches, and I’m wondering… why?
Location: This is off of Robb Drive, across from Raley’s. The store was clean, and when I was there and had five employees, with me as the lone customer when I was there late one night. The employees were all high school kids and helpful. The menu is a little confusing, and the ingredients are not visible except the bread. Had I seen the turkey, I wouldn’t have ordered it.
They have one kind of bread (french roll) which was probably the best aspect of the sandwich. I got the #4 (6″ sub, turkey, mayo, mustard, lettuce, tomato, and provolone/​cucumber as my add-​ons). The veggies were not my idea of fresh. Lettuce was paltry. Mayo? I think it was Miracle-​Whip. No yellow mustard? The turkey was the kind of salty, pale, slab o’ industrial processed lunch meat I despise. Two bites and into the garbage. I probably would have enjoyed a Lunchables from Raley’s across the street more, or the Robb Drive Subway where I get a super-​fresh sandwich and a combo for $ 6. With drink, chips, and a pickle, a meal at Jimmy John’s came to over $ 10.00.
Fool me once, shame on you. Fool me twice, shame on me. I won’t be back.

I love this place! It’s a great sandwich, fast fast service they hand you your order within seconds!

I’ll never understand why people try to blame individual franchises for corporate decisions. If a place can’t deliver to you because you are out of their range it is not their fault. They probably want to deliver to you but corporate policy won’t allow it. Or complaining about what is or isn’t on the menu. Instead of giving the individual store a bad rating the better thing to do is to complain to corporate. Most chain restaurants give you a corporate number you can call if you have issues with their policies.
Okay rant over!
That being said. This Jimmy John’s is great. Always fast, always accurate, and always polite. Don’t be skewed by the negative, uninformed posters on here.

Great sandwiches! I love their bread and the delivery is so fast! And the prices are great, too.

I’m very disappointed.
First my order was accepted for delivery because my address was in the computer because I have had delivery before. I then get a call 10 minutes later and apparently my same address is now literally a block past where they will deliver. My address is 1.3 miles from their location. Apparently they can’t get here Freaky Fast enough.
I, annoyed, went and picked up my order.
You would think that a percentage discount would happen due to all of this. But nope. Not even a free soda.
My sandwich was not as great as I remember them being. I was disappointed that my Turkey Tom now has lettuce instead of sprouts.
Overall, the hassle was not worth the food. The best part of Jimmy Johns is the delivery. If they cannot offer that, there is nothing to make them exceptional.

We LOVE Jimmy John’s — I’ve loved it ever since I went to college in Champaign, IL and have been wanting one on the West Coast ever since. We stop by Jimmy John’s each and every time we are in Reno — we usually get one sandwhich for the road, one for at home and some day old bread if they have it. The prices are a bit much considering you get a very tiny sandwhich — smaller than a $ 5 footlong, but a few dollars more expensive. They have «Slim» sandwhiches — just meat and bread and even these are pricey — last time we went, hubby got a roast beef Slim — it was like $ 5 — and it had seriously ONE SLICE OF ROAST BEEF. The raw materials (bread and one slice of roast beef) could not have cost more than $ 1. Oh well. My favorite sandwhich is the Tuna Slim with Provolone, it’s classic and very tasty.
The reason for 4 stars rather than 5 is talk about inattentive staff and horrible customer service. So we walk in and are the ONLY people in the store, I order 2 sandwhiches each and a pickle and ask if they have day old bread — they say no but i can buy same day bread for just a bit more, so I ask for 2 loafs. Then hubby says he wants a soda, so I do a 2^nd transaction for a soda. I then wait for my food, and she hands it all to me, and I ask about my bread — she said what bread? and i’m like I ordered 2 loafs of same day bread, she said I wasn’t charged for it, so I’ll need to do another transaction. By this time there’s 3 people in line. What do they do? THEY MAKE ME WAIT! I waited 10 minutes to spend $ 2 on 2 loafs of bread. Seriously? They should have made it right the first time and given me the bread since they forgot about it!
Oh well. In the end — it all tasted good — we ate the loafs on the way home and saved the sandwhiches for later and boy were they tasty — except my husband’s one slice roast beef which was a rip off!

Football seasom = Jimmy John’s! My son has a very picky sandwich order, gargantuan-​meat/​cheese/​lettuce only. These guys get it right every time. 1030 a.m. is a perfect time to open when you’re out for groceries before the game. Fresh bread, great meat and cheese, crispy lettuce you can’t beat sandwichs from here.

Their delivery area is ridiculously tiny. They won’t deliver 1.1 miles away… For a chain that advertises almost exclusively about their delivery I feel like they have a long way to go to make that service more then a joke.

They might be fast. but they have always seemed to mess up our orders. Only sandwich place that delivers. young snotty kids taking your order. always bent out of shape when you ask for something specific. Shows up with half of our order missing. Very rude facial expressions when you tell them to go back and get what was ordered. Very famous for charging the credit card duplicate times. I’d rather settle for slow and accurate than fast and incorrect.

Very quick, which is a good thing when your super hungry! However, sometimes they’re so fast and mess up the order! Great food, just may need to double check orders before delivering!

Rude! The guy behind the counter says he could take our order then a girl said she would. I walk up to her and she says «just kidding» They couldn’t get two sandwich orders right, had me order at one register then pay at another because I paid w cash. Then when I paid they ask if I have a different way to pay. When we got our sandwiches they had lots of bread and minimal meet and other toppings. I will visit the JJ by the college from now on!

The food is great, the service isn’t always the best. I had an experience here about 6 years ago with the manager that kind of ruined it for me. The staff always seems short with people so I just like to grab my sandwich and get out of there.

This location doesnt make the subs like the UNR one. Very minimal amount of core ingredients are used, in other words they are stingy and subs are rather unrich. Jimmy Johns for the most part will provide same flavor and taste so food is still good, it is just that selling food at minimal standard gets minimal satisfaction.

I have been a loyal customer to this location for over 5 years until now they stopped delivering to my house which is 1.5 miles away! Plus they were so rude when I called to place an order.

The fact that they stopped delivery to this side of town even though we are less than 2 miles away lost them a star.
Of course you have freaky fast deliver when you only deliver with in walking distance. The sandwich lost them another star because half of it was a mayo mess!
The third star was lost because the kid at the register tried to charge me for a dull price menu item when I built my own using only two meats and a slice of cheese. When I told him its a build your own and should be way less he acted like I was asking him to give me all the money in the till plus his car.
They gained a star because the chips where yummy and another star because they really were freaky fast at making the sandwich.