Fetch! Pet Care

I used Fetch! Pet Care for the first time over my Fall Break. My experience with the staff was wonderful and exceeded my expectations. I just moved to the Reno/​Sparks area in June and was worried about leaving my cat for a few days, but my sitter Pat was very reassuring and meeting her made me feel at ease; I did not need to worry about Roxy, my cat, while I was away. Pat sent me daily photos and texts so I could see how Roxy was doing. I will be using the service again and I highly recommend the service to anyone in need of a pet sitter!

We love Fetch. We’ve used this service for years and we are always extremely satisfied. Jen, Sue, and the whole crew give our pups lots of love and we know they are well-​taken care of when we are away from home. I highly recommend Fetch.

Thank you Fetch for providing an excellent sitter for my beagle Madi! This is the first time my 9yr old baby has been away from me for more than a couple of days. I was very fortunate to have Jenny love and care for Madi for 10 days while I was away in Hawaii. She sent me text updates and pics of how well she was adjusting and how happy she was with Jenny and her family. Thank you Jenny from the bottom of my heart!

I contacted Fetch back in September, when I was moving to Reno, in order to set up pet sitting for my dog while I was away on Thanksgiving. Barb got in touch with me promptly, and set me up with Sue (one of their sitters). Sue came over to meet my dog, and went on a few walks with her so that they could get to know each other. This last week, Sue stayed in my house for Thanksgiving to watch over my pooch.
My dog is my life, and I’m always worried about leaving her with people. Sue was incredible! She sent me emails and pictures everyday to let me know how my pup was doing. I didn’t really worry about my dog while I was away, because I knew Sue was giving her the attention she needed. I also felt quite comfortable with Sue in our house — she’s a very responsible person.
I HIGHLY recommend Fetch, and specifically Sue, for pet sitting.

Update on my review based on the (hopefully) final interaction with the owners and then I am considering this matter closed:
Fetch and Betty S. finally provided a really, really great response to my complaint. Other business owners should read her most recent comment… it made me consider trying them again. I understand it is difficult to track down at this moment due to the time that has gone by… there were a number of things I did not understand from their original response (why would it matter whether I was day care vs. boarding, from the standpoint of the quality of person they would assign?), but I finally have a fuller picture of their response and appreciate their follow up.
I’ll repeat what I said below… I know Fetch! is fantastic in other cities, so just make sure you meet your pet’s assignee. From the other reviews, they’re worth a look, but do your homework. I wish Fetch! all the best…
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Update on my review from interactions with one of the owners based on my review:
Fetch Reno followed up right away based on my review (great!)…unfortunately, their follow up only re-​enforced the review below. First… YES, I was very late in writing my review… but that does not change what happened (see below). Their follow up made it clear that they were incensed at my review and highlighted some broken things about their business. I stand by my review and would NEVER make up something like that… I have no financial relationship to this business or a competitor… there is no reason for my review other than the experience I had with them.
After the experience below, I spoke on the phone with an owner and relayed my experience. It is not my issue that they did not record or act on this and, more disturbing, they had me down for the wrong service. I have worked from home for 6 years… I never need Day Care… I would need boarding for when I travel. In my interaction, this was somehow my fault that they had me down for the wrong service. Even then… this is about the PEOPLE WHO CARE FOR YOUR DOGS.
I recall that they «assigned me to a new person» after my initial negative experience with the crazy person… they cannot or are unwilling to look up who I was originally assigned to, but «their best» was NOT who I was assigned to originally. I’ll revisit my original statement: just make sure you know and meet and observe interaction with your pets with whomever you are assigned to. I have no doubt that there are some good people with them… I just did not meet any of them between the owners and the care givers.
—Original Review
I will NEVER use Fetch Reno… I am told that other city locations are run quite well, but I will never trust the screening procedure they use for caretakers in Reno. With my babies, you only get one chance and, as you’ll see below, they blew it BIG TIME.
I called and talked to a great sounding person who said she had the ideal couple to watch my dog. She passed along my cell # and said they would be in touch. I was on a conference call the next day, so could not take their call… they left a message. The content of that voicemail message was nothing other than terrifying for a caring pet owner.
A woman began to leave an introductory message about her and her husband watching my dogs. From the start… and I’m sorry to say this… but she spoke as though she had no teeth (I don’t know how else to describe it… I’m sorry). But it was the rest of the message that led to this review…
During the course of leaving a message about how much they loved dogs and were qualified dogsitters, she got flustered and lost her train of thought. As she continued talking, she got angrier (keep in mind this is a voicemail) and angrier and more flustered. She quickly ended her message and thought she had hung up the call. She had not… the voicemail recorded her turning to her husband (I presume) and yelling profanities about how he had distracted her with the TV when she was trying to earn some money. After her rant, she realized the call was still connected, resulting in her throwing the phone at him and supposedly breaking the TV (from the commentary)…more profanities… more arguing and fighting and namecalling.
And these people were going to be caring for my dogs… in my home.
This feedback had all been provided as feedback to Fetch at the time. I got a rote response, but nothing that made me feel comfortable letting these people anywhere near my dog.
If you choose to leave your pet in their care, I highly suggest you get a detailed understanding of their boarder screening and spend some time with their boarders.

It’s not hard finding someone who wants to take care of our puppy when we go on a trip. But we also have 2 cockatiels. Jon Fox from Fetch did an awesome job taking care of Hamish and Arthur. We loved the notes he left for each day we were gone. We came home to 2 happy birds.
(And thank you for watering our calla lily, too, when you saw it was dry — above and beyond!)

I used Fetch! Pet Care last December when I went out of town for Christmas. Not sure why I waited so long to get around to this review. I‘m on the fence about my experience and here is why:
Initially I called and spoke to a very nice representative who took all my information, and set up a meet and greet. Sweet! I was excited, and nervous, and ready to meet the people who were going to look after my kitty. I‘m super picky about who watches my cat, and have only really ever trusted friends but I was in a jam and I needed someone pretty quickly. Anyways, a couple came over (I cannot remember the names) and they seemed really, super friend, and India, my cat, seemed to warm up to them quickly. Well, to be fair, she warms up to anyone with legs, and a voice, and food. So there is that!
So I gave them the tour, went over all my instructions, gave them the keys, and signed the paperwork. About 5 days later I left and I was worried, naturally, but I calmed my nerves by thinking of all the positive reviews I had read. Fast forward three days. I come home, and my cat is alive, so automatically I‘m pretty happy about this (Yes!) but I did notice a few annoying things which made me, honestly, a little bit upset. One, I had specifically told the sitters that she has two cups of water, one of the kitchen and one of the bathroom. She REALLY likes drinking out of the bathroom cup, but I change both water cups daily and make sure they are filled. So, I go into the bathroom and I notice the cup is LOW. Not low like she had drank it all, but low like it hadn‘t been filled the entire time I was gone (disappointment). I had scheduled a visit that morning and it was now about noon (I wanted to make sure she wasn’t hungry right before I came home) so I knew, for sure, the cup had not been filled for some time. So that was sort of a strike. Another thing is, and this isn‘t really anyone’s fault but a little special attention to detail would have been nice, was that there was litter kicked all over the bathroom. She is a cat and this happens. I get it. I have a broom and pan right outside the bedroom and they could have swept it up. Would have taken all of ten seconds. Now, that one I cannot really even be upset about, but paying for each visit, plus the surcharge for the holiday, I just expected a little bit more. Especially since my cat is super easy and taking care of her is a piece of cake, piece of pie. So that was a bit of a bummer.
Will I use them again? Maybe. They still have my extra set of keys, so I could use them in an emergency. I just expected a little better experience for my first time using their services.

I would 100% recommend FETCH Pet Care to all my friends and family! I have used this service on many occasions while being out of town and either having a sitter check on my cat or stay overnight with both the cat and dog. The sitters always take time to get to know my pets unique personalities and make me feel comfortable in leaving them. My sitter even sends me cute pictures of my pets so I know she’s been there and is giving them all the love and attention they need. I have also used the yard waste disposal service as well. Makes my life much easier!!! I will continue to use Fetch when out of town.

Awesome service!

We were very happy with the pet sitting service from Fetch! We have used them a couple times and have had a great experience each time. We have peace of mind knowing that our dogs are well taken care of while we are gone.

I was going out of town for a last minute funeral and I needed to find a sitter for my crazy dog. I heard from my friends about Fetch and how great they are at taking last minute appointments and for carefully handling «problem» dogs. I did not want to take her to a kennel and when I found out they perform in house sitting, I was all in. I returned after the weekend to find a happy dog and a report card for my dog commenting how great she was. I was very happy for the report and although she may not have been the angel that the sitter said she was it made me feel comfortable that she was in her home and taking care of my a professional sitter. I would definitely recommend this pet service to any person in need of one.

DO NOT USE THIS PET SERVICE. My family and I had an absolutely terrible experience. We left for a long weekend and after a day of being gone received a phone call that our little Yorkie was possibly hiding. Then after a little time had passed the watcher by the name of Jon, who is also a dispatcher, said that the dog was found. Fast forward to Monday when I came home to find that the house was completely smelling of urine, the dogs were not cared for as per the directions given, And the real kicker, THERE WAS A DOG MISSING!!!
I called the sitter, Jon, and the sitting company to inform them that our Yorkie was missing and Jon told me that he and his partner had counted the right amount of dogs that morning during their first visit and that he would come over to help me find the missing dog. After several calls and canvasing the neighborhood, and I will admit one of the few decent things the company did do was putting up posters, I received a call from a woman that had seen the poster. The missing dog had been running between fences in the culdesac at least since sunday evening. That’s TWO DAYS that my family and I were lied to.
So in short, the dog sitter lied about losing our dog, caused us many inconveniences, ruined the last day of our trip, and is a horrible person. This whole situation is completely inexcusable and this service will never be used by our friends and family, nor will it be used by the pet store that had it’s brochures on their counter as they have since pulled them due to this instance. Shame on you Fetch.

Fetch is the best! I have a 15 year old and an very energetic 8 year old. I use Fetch for the first time a few weeks ago. I was desperate and had to find a sitter at the last minute. When I called Fetch they were so understanding. I needed someone to stay overnight, because of my senior dog. Lander was our sitter and she was the best. I felt so comfortable having her there and to take care of both our dogs. She was awesome! It is so awesome to feel comfortable to leave your pets in good hands and know they are taken care of.

These guys are the very best. They have a great online system for booking petsitting, and everyone that works there is friendly and loves our dogs! There is always someone available– Peggy, Penny, and Neil are great with my 2 dogs and they are always happy to see them! It’s awesome to be able to leave and feel good about who is watching your pups!

Fetch Pet Care of Reno deserves more than 5 stars! I have been using them for approximately 8 months now and I couldn’t be happier. I have multiple dogs in all sizes from pugs to pyrenees. I expect the very best for my «kids» and I get that with Fetch. I travel a fair amount and require someone to stay at my house during my absences and I also use a pet sitter when I’m out for the evening. I love the fact that Fetch sets you up with your «own» sitter. It’s not a different person everytime. That’s a blessing for the animals and the owners. My sitters, Neil and Wendy are the absolute best. They know my wants and needs and those of all my animals and their distinct personalities. My «kids» get more excited to see them walk through the door… then when I walk in! I was skeptical in the beginning to use a «business» rather than a friend or neighbor… thinking it would be too businesslike and not nurturing and loving for my gang. That couldn’t be farther from the truth! Neil and Wendy have become part of my family and I trust them explicitly. The business side of Fetch runs very well too. The billing is always correct even with numerous changes going on every month. If I make a change to a day or time, a confirmation is sent to me in an email the very day I make the change. I love this company and would highly recommend it to anyone in need of any kind of pet care.
Callie Woods