Chester’s Reno Harley-Davidson

Just traded in my Harley Fat Bob for a new 2016 HD Road King. Tony and the team were great! And, George and his buddies in service set my handle bars perfectly for me. Love my bike and love the folks at Chesters!

I only come here to check out the sales on their clothing. Customer service on this only is good. Prices tend to be high, but that is typical of HD anywhere.
They seem to have a large selection of bikes, and plenty of staff to answer questions. Recently they opened a rental shop in the building next door.

Retail Sales (clothing, parts, etc.):
Always had a good experience in part finding, and they have a good amount of parts in stock. Always assistance there to help if you need to compare Jackets/​Helmets/​Etc. Staff seems to be fairly knowledgeable. Note: Harley Screaming Eagle tuners will NOT be likely to be accepted at any other shops (Found none in Reno which will use the Screaming Eagle Tuner).
Training:
Very willing to set you up with a class, but they lack in rescheduling, retaking course portions, etc. Did not give hints and tips to my girlfriend to help her prepare for the class (i.e. Do grip exercises, illustrating glove types and importance of fit, etc.). I normally rave about the class for first time riders (I took the course in Las Cruces and benefitted greatly even though I’ve ridden most of my life), but with these snafu’s I’m not certain I will continue recommending them. The training quality is still above par from what I’ve heard from my friends that I’ve sent to the course. Overall, Good Training during the course, Bad preparation and course scheduling.
Service:
I would ONLY recommend allowing the service department to do minor maintenance or Harley branded installations. I had a multitude of parts I had installed and I had to go into the shop and show the technicians how to install them. My exhaust pipes flanges were only finger-​tight after they installed them, this caused play which damaged the aluminum of the heads. Nothing terrible being I caught it quickly enough and fixed it myself. This in my opinion is entirely UNSAT. I had scheduled my bike to be dyno-​tuned with all my new parts in July. It is now November and they have finally successfully tuned it. Dyno issues were stated on the 3 times I had brought in the bike and tuner. My father had his oil changed and they over-​filled the reservoir which ended up spitting oil out once the bike was heated up. No damage to the bike, although he required new pants at this point. Overall, I would say the technicians are in general pretty inept and easily overlook things. Definitely suggest double checking ALL work done by the Service Department when you get home.
Overall:
The store and staff are always willing to help, pretty knowledgeable and don’t ignore you. The service department screwing up so badly is why I gave only 2 stars. The business as a whole should get 3.5−4.0 stars if the service department sank into a sinkhole.

I always love visiting this Chesters. I bought my bike here. What a great experience that was. They made me feel like family the entire time. What I love about the place if after a year they still remember my name. You won’t find a better bunch than Chesters
Recommend checking out there motor clothes section. Even if you don’t ride they have some really cool stuff!

My husband & I visited Chester’s yesterday afternoon. We’re just in the beginning stages of thinking over our options for a bike. The salesman Tony was super nice & helpful in determining the right bike for us. He spent a lot of time with us, even though he knew we’re not quite ready to buy yet. That’s important to us when we’re considering such a big purchase. We stopped in other shops that day & were completely ignored. Chester’s customer service is top notch!

This dealership really is «Woohoo! As good as it gets!» Chester’s is the best dealership ever. The sales and finance people here are super nice. The inventory of motorcycles, merchandise, and accessories is phenomenal.
When I bought my Harley, I had no idea what to expect walking into a Harley Davidson dealership. We have all heard the stereotypes and seen the TV shows about motorcycle riders. Those cliché’s and stereotypes couldn’t be any further from reality! I dealt with a salesman named John (no longer works at this location) he was really knowledgeable about the products and truly seemed to have my best interest in mind when helping me choose a bike (first time rider). I never felt pushed, taken advantage of, or uncomfortable throughout the whole process. After buying a bike here, for months and months after the salesman would give me calls out of the blue just ask things like «have you gone on any good rides lately? or «How is the bike treating you? are you still enjoying it? I even got Christmas cards in the mail that did not seem generic at all.
I have even had a salesman recently go way far out of his way to make sure I didn’t have to pay for a new back tire when I got a nail in it. He was making phone calls and walking back and forth to the service department to help me out. He gained absolutely nothing from doing this. No commission or anything. They just really care about their customers and that is what makes this place so amazing.
When you get your motorcycle serviced for anything, the mechanic will wash it and pull it around front. They are always the nicest guys ever as well. Your experience will end with a sincere «thank you» and a handshake. The service writers are easy to talk to, they don’t pester you with up sales, and they are extremely helpful.
All around amazing customer service! In addition to the sales and finance dept. The girls working in the merchandise area are awesome and the service department and mechanics are some of the most trustworthy and reliable people of any type of dealership. If you are in the market for a new or used Harley Davidson, this is the only place that you should even consider.