Automotion

Going to the mechanic to fix your car is NEVER a pleasant experience unless you make a ton on money and have time to waste. I have taken both my 2006 Nissan Frontier to this business and my wife’s 2005 VW TDI Beetle. The first time we went here was to replace the turbo charger that a friend who is a spotty mechanic put in wrong. The price was around $ 2000 for a «factory remaned turbo» the previous mechanic charged me $ 2000 for a non-​factory remaned turbo. Believe me, I was angry to have had to spend $ 4000 total to fix my wife’s car (that I hated), but Automotion’s prompt response to this problem and friendly service negated some of that anger. I believe we got a good deal and never had a problem with it after that.
I brought my 2006 Nissan Frontier to Automotion for a bad fuel sending unit. The staff at automotion told me that this particular part has been recalled and I was still under warranty (by two months). I ended up taking this to the dealer and they fixed it for free. While Automotion could have given me the shaft they did not and I feel I was treated very good. I have ALWAYS had good interactions with Bill and other mechanic staff and will continue to bring all of my vehicles here.

I was having issues with my jaguar and ended up having to change four injectors. Automotion was trying to charge over $ 2000 for changing one injector. They were charging me $ 1000 per injector. I wasn’t satisfied with the service so I went to the dealership. I ended up getting the work done at the dealership and they charged me $ 800 per injector and they found that all four injectors on one bank had to be changed. After it was all said and done I paid $ 4000 for parts and labor.
Automotion gave me a quote before I dropped it off and then after I got there they jacked that price up and multiplied it by four. Then they said that they would have to diagnose it and they charged me $ 100+ over what the dealership ultimately charged me to diagnose it. The parts and labor they were trying to charge me for were about $ 200 over what the dealer charged me for each.
I wish I would have read reviews before doing business with them. I will never go there for anything or recommend this place to anyone.

I will never go back to Automotion to fix my VW bug. They ended up billing me for way more than they estimated. They «found several additional problems» then during their initial diagnosis and my billed was thoroughly jacked up. I would avoid this business.

I recently took my car to these guys again and they did a flawless job! Got my car in and out in a timely manner and kept my costs down. I wont go to ANY other shop, period. These guys are only ones in town I trust. Talk to Mark in a pinch, He’s a straight shooter.

Pleasure dealing with this place. Will definitely use them again… not!
After writing this, the problem resurfaced 2 weeks later…$ 700 for the initial repair, now $ 200 more to re-diagnose…reset should not be a problem
A week later the same thing $ 100 more to diagnose… reset and you guessed it. Problem comes back.
Owner actually said to me «we don’t have time to make a science project out of this» basically admitting that they were incompetent …
$ 1000, and still broke…
Went to audi dealer… Fixed for $ 200… No issues since…
Avoid at all cost…

I took my car in for repairs on some wiring. After keeping my car for six weeks and at a cost of $ 700, the car was finally ready. When I got it back, the dash was torn up and cracked in multiple spots, there was a funky clicking sound coming from my steering wheel, and when I turned on my lights at night, the brights were permanently on.
My husband and I immediately brought this to the attention of the owner, who then claimed that we were lying, and that the car came in that way.
After further looking into the matter, we discovered that the steering wheel (which had been taken apart) was not reassembled properly. Aside from being very unsafe, this was causing the horn to partially connect (causing the clicking sound), and we also discovered that the connection for the lights was not put together properly (I did not bring my car in for the lights, which were fully functioning before they «fixed» my car), which is why the brights were stuck on.
Although one problem was fixed, they caused a few more in the interim, and made my car unsafe to drive. They may treat some customers well, but I feel as though I was fleeced and disrespected in the process. I have since found a competent mechanic who does honest, quality work at a fair price. I recommend finding another place to take your import; there are other places in town that actually take pride in their work and respect their clientele. This is not the place.

Keep it short and simple. You can tell they were busy and I had issues with my Audi A4. Had to keep the car over the weekend waiting for parts. I decide to bring up the parts myself monday morning to possibly have the car ready monday afternoon. Original time was tuesday but needed it sooner. After a little struggle they repaired my car monday and car seems to be running fine. I would use them again and refer other customers. Dealt with William «manager» most of the time. Just make sure you call ahead of time for appointment. A lot easier that way. Since I was from out of town it was a little more difficult. But I am happy with their service.

They kept my car for 2 months… seriously, 2 MONTHS. When I got it back, it was not completely fixed.
I have a 2000 Saab 9 – 3 and when I took it to a repair shop that specializes in Swedish cars here in the bay area, they were pretty surprised with what was done to it and the time frame it took to get my car back in the condition I received it. Surprised may not be the right word… they seemed pretty dumbfounded.
I paid $ 4500 to get a car back that still had $ 2500 worth of repairs needed. They rebuilt the Turbo… they said that it would take too long to get a new turbo. The new shop I took it to said they would never do that type of repair because it’s tedious and you can get a new turbo easily…
I’m highly disappointed in my experience with this shop. The owner Mark, while friendly enough, gave me the run around when he did contact me. I took a day off of work and was about to drive 4 hours to Reno on a Friday to get my car when it was promised to me. We called the shop the day before we were supposed to pick it up and Mark was on vacation without giving instructions to anyone about my car. My car was far from done. What if I drove to Reno to pick up my car?
It was absolutely ridiculous. Do NOT take your car here… especially if it’s a Saab, because they have no idea how to fix them correctly.
I’m still considering reporting them to the BBB due to the fact that they had my car for 2 months and did not even get it in working order.

Recommended to me when I first moved to Reno, after my last experience with them, I’d strongly recommend NOT patronizing their business.
I called them for an appointment after going through the usual check of potential items that might be causing my «check engine light» to go on. The person who answered the phone told me to «Have your husband or boyfriend check the oil first and if he doesn’t find anything, then call us back.» Um, first of all I don’t have a husband or boyfriend. Second of all, I know enough about my car to check anything that might go wrong instead of asking the men in my life to take care of it.
Took my car in the following morning and instead of asking me what the issue was, the customer service rep became fixated on the fact that I was at 99,000 miles and proceeded to give me the hard sell for their 99,000 miles service check up. Even to the extent of calling me at work after I dropped off the car and asking «How much do you like this car and how long do you want to hold on to it?» His question wasn’t in reference to specific reason I’d brought my car in for (minor engine issue that was resolved quickly), but to again try to sell me on their $ 1000 service check up. Needless to say, I told him to focus on fixing the specific reason that was wrong with my car and that thanks to his «concern,» I’d be taking my business elsewhere.
I know the economy sucks and it’s probably harder these days for car repair places to get business that isn’t essential repairs. But that’s no excuse for being patronizing/​pushy (not to mention sexist), especially when I take good care of my car and have a decent grasp on how it runs. I’d recommend avoiding them to begin with, but especially if you’re female.