AT&T U-verse

AT&T is a total rip off!!! Yes I am late paying my bill, so I go to pay it today and even though they have suspended our service and we have had no access to our TV, WIFI or home phones they are charging us full price while the u verse account has been turned off! So now we go to pay it in full we owe twice as much since they are charging us while they have suspended the service. I really don’t think AT&T should charge for a service you can’t access and to top it off they charge $ 5 to process the payment. We are unable to get charter in our home. But if I can find anything else I will leave AT&T for ever. Oh did I mention I have been a AT&T customer for over 45 years!!!

Looking for a new provider… many mistakes made by this company. Too much to describe from installation, to billing, to unmentioned charges, to customer service.

I ordered U-​verse internet service October 22. I had a scheduled install date for October 27. That got canceled and moved to November 7. They did not show up for the install today and now want to move the installation out another week. They cannot tell me why they did not show up for the scheduled install. I’m canceling my order because I suspect service will be even worse once I actually get the service.

AT&T has to be the worst company ever. I had u-​verse and had to change to DSL because I moved houses. The departments do not speak to one another and every time I called I was on the line for over 2 hours. I am currently on the line to pay the bill and cancelling the service because they have me on the line for 2 and a half hours right now. I have spent a total of 8 hours of my life this summer and today listening to the elevator music waiting to speak to someone. So frustrating and AT&T has lost a customer for life. I will never be an AT&T customer again!!! I finally was connected to a service representative and they now transferred me to another service representative. Horrible !!!

Horrible customer service!!! I called back in May to see if I can get a new deal for my internet. I was informed that all they could offer me was faster internet for the price I’m already paying, so I except this and within 24 hours of changing the speed my internet stops working. I called customer service and was told I needed a new router. I don’t understand why when just 24 hours earlier I had perfect service! Since I couldn’t get the person on the phone to understand this And they wouldn’t do anything but send a new router I said fine. (I asked to have someone come out and look at the connection but was told they couldn’t because it was the router not the connection) When It came I went trough the steps of installing it and my internet still wasn’t working. So I called again this time I was told it wasn’t my router and they would send someone out to look at my connection. so the guy came out looked at the connection in my room and outside my house, turns out the connection was poor in the room I had it in so he connected it to another room and fixed it outside so my connection could handle the faster speed. I called customer service and told them I didn’t need the new router so I sent it back. Now every time I get my bill they charge me for the router I sent back and I have to call to have the charges credited back to my account. Well today when I called I was told I will no longer get any credits to my account and I will need to pay the 7.53 every bill for the router I do not have because in their system it was updated with he new router and they can’t change it.
Now I’m looking into another provider I will never give them my business again and I will most likely cancel my directv since their owned by att.

Wow. I read the other 3 reviews and cannot agree more! Really Unilocal,there needs to be negative star ratings for horrible businesses such as AT&T. To be brief I moved and wanted to move my services with us. Called July 2^nd. Everything was set up for me to have everything transferred on August 7^th. After I don’t know how many calls and at least… not kidding… at a minimum 50 hours plus of phone calls to various AT&T reps, technicians etc still no services. Had at least 10 appts scheduled only for AT&T to call and CANCEL the appts by calling the home phone which is disconnected by AT&T because they never transferred the service! So some idiot would leave a message on a phone I can’t answer telling us it is a «facilities issue» and will be repaired by 8/​14, 8/​17, 8/​18, 8/​20, 8/​21, 8/​24, and then finally on ⁸⁄₂₅!!! After speaking to numerous people who apparently cannot read notes placed on our account we finally go to the local AT&T store to see if we can get anywhere with a live human being that speaks English as a first language! In the mean time I was contacted by multiple random AT&T employees asking me how they can get me back as a customer since I’m no longer a customer and my favorite call so far how I’m liking my newly installed services!!! Yes, really NOT KIDDING! I’m like are u ******** kidding me!!! For real??? Don’t have service because facilities issue or whatever the hell wasn’t fixed yet. Then finally last week spoke to a local employee that told me everything was good to go and we had a tech appt scheduled for today ⁸⁄₂₅ between 1 – 3 pm. Well what do u think happened??? No show. No call. Nothing. Just more bs. Called local AT&T store and spoke with manager who said she was putting in an «emergency order» and a tech will be at our home by 8 pm. I’m like what!!! I had an appt! Waited all day. It’s now 7:15 and still waiting. I’m not holding my breath. Furious. For how much we pay for these services you would THINK there would be employees that 1) CAN READ NOTES and 2) actually have good customer service and show up for SCHEDULED appointments!!! Apparently only AT&T employee time is valuable. The customer is clearly not #1 or even #100 for that matter! Seriously — I thought I was on Candid Camera it’s been so ridiculous!
Update: no one showed for the «emergency order» last night and surprise no one showed up for the again «scheduled» appt for today between 11 – 1! So again sit and wait around for people to install our services that we packed with us, dvr’s, remotes etc when no one shows! Between my husband and I today calling AT&T and speaking to 5 different people there’s still a «facilities issue» that won’t be fixed until… wait for it…, this Friday ⁸⁄₂₈!!! Right!!! Ok! I believe that one for sure! Truly unbelievable. Probably have a better chance at winning the lottery without a ticket than getting anyone at AT&T to tell u what’s going on and when an actual tech will be out. But nevertheless, my hub being the patient man that he is, made yet another tech appt for tomorrow between 9 – 11. Okay. Keep scheduling and not showing up. Love how after every phone call they end it saying «thank you for using AT&T and please don’t text and drive!» Hilarious!!!

AT&T has got to be the WORST internet service ever. I’ve had them to my house to fix my internet 4 times now and it’s still bad. I switched less than a year ago… I wish I could go back to Charter.

The approach that I’m going to take with rating the telecom/​internet/​cable industry is going to be from the ground up. As an industry, they just seem to not really like their customers. All of these companies start at one star and work their way up from there.
From the beginning of the business relationship, you are typically given the bait-​and-​switch — you know, you get your 1 year intro rate, then prices begin to rise significantly. Since that is the standard, a person shopping for internet/​phone/​cable service then knows that they need to find two prices to do comparison shopping: the intro rate, and the standard rate. The intro rate is easy to find, but you need to be Sherlock Holmes sometimes to find the standard rate — it’s exhausting and annoying!
Then, to get answers you typically have to go through a call center — yay! Some of these call centers are overseas, and some are in the US. Either way, they are time consuming to have to deal with.
Okay, now you’re signed into a contract with one of these companies. Well, the service usually rolls without a hitch, but let me relate an experience that I had with Clearwire/​Sprint: the service was getting bad and I was experiencing outages. When I’d call for support, they’d hand me to online tech support that seems to work off a queue card and the typical problem that they’d lead you on to would be that if you were using your own router then according to them the problem was the third party router — this was the problem every time! I’d eventually have to suggest that they needed to reset my connection on their switch to resolve the issue — fixed the problem every time. One time the problem was bad and was not getting resolved no matter what they did. We kept going back and forth for a few weeks until my problem was finally escalated to someone that could check the coverage area — it turns out that Sprint/​Clearwire was pulling out of my market area and failed to tell me!
These companies are so annoying to deal with and not one of them seems to want to break the mold.
So here we go for this company… AT&T
From being quoted multiple prices from different sources (–1 star), to long call center calls with «Henry» that led to him finally telling me that the intro rate didn’t apply to us (–2 stars), to them screwing up our POTS service order when they thought we wanted UVERSE (we didn’t) (–1 star). This place is a piece of work.
Total stars: –3
We did use them for POTS service. Wait, if you get POTS service and want their internet, they can’t roll that up to one bill — you get two bills! (–1 star)
Total stars: –4

I am writing this review from my phone because guess who right now doesn’t have wifi ir a tv? This girl. I lost pay at work in order to wait for someone to reinstall my equipment since I moved houses. No one showed up or called me. I called up multiple uverse reps from local ones to general ones. Each told me more lies about how the rep before them had no business offering them the deal that was originally offered. After multiple phone calls first from a 2 week period then to a 1 day period I spoke to a Diana who is a local rep at the plumb ave store and then Chris at the same store. She never got back to me Chris said she allegedly was at a doctors appointment… He then did the usual bs of how he cannot offer me the rate that low so he had to contact someone to see if he could. He called me up hours later offering me an okay deal. I stated I needed someone within 2 days. They said the earliest someone could come out was 5 days. I passed. Thanjs for wasting my time. U should be doing work right now on my laptop or watching a movie on my TV but I cannot because of the lovers who work for uverse. Whether they are local, general reps, or installars they all suck and will fuck you over. I’m going with charter now which isn’t much better but at least they can accommodate my time. Uverse should pay me for the loss of pay I have due to them being no shows. I will never return to uverse
EDIT
Got a deal for $ 140 before tax that Uverse will probably fuck up. UB300 plan with HD for 3 TVs, 3 Dvrs, a phone line, and 18 speed wifi. With this I’m supposed to get a $ 100 credit and a free TV.
I called on a Thursday to confirm that they will show up Saturday. I was the 9 – 11 time slight and they said I was their 1^st appointment. It’s now 10:30 and no one came. Eventually the installer called and said that when I confirmed they listed me as changed to 1 – 3 and to come as late as possible These were not Indian people I spoke to. I was furious.
The installer came and said none of my shows transferred over because the agent over the (1 of 239 820 932 I spoke to) phone put me as a new order instead of a transferred order. I HAD HOURS OF SHIT I WANTED TO WATCH THAT I CAN NO LONGER ACCESS!!!
As soon as I leave Reno, I am not continuing with this company. I’m sick of talking to Indians.