ADT Security Services, Inc.

I CANT BELIEVE THE NAGGING THEY DO! I bought my home in a quiet neighborhood. Within the first month I had not one, not two, not three or even four, BUT FIVE PIECES OF MAIL FROM THEM wanting me to sign up. Tossed them all in the recycling bin. Then today, I get two big guys knocking on my door. Girlfriend answers and they won’t ID themselves. «Just tell the owner to call us» they said. (SCARED THE «BEJESUS» OUT OF HER) I GOOGLE THE NUMBER, AND IT’S THEM! I would never sign up with them if my life depended on it. What kind of business practices is this? MAIL ME ONE, OR POSSIBLY TWO INVITES. DONT NAG AND DONT EVER SHOW UP AT MY DOOR!

Veronica was amazing. She walked me through everything and made having a security system easy! I’ve always wanted an alarm system, but was afraid of setting it off, and just thought it would be too complicated. She showed me the app and walked me through everything. So happy I can sleep knowing if someone tries to come in my house I will know and so will authorities!!!

Someone did walk me through setting the code so that complaint is gone. But I still got charged twice for a security system with no retribution. Other than that everything is working fine to date.

Horrible experience! Go to another security dealer not these guys. I asked the salesperson, Veronica, to make sure to include all the windows down stairs during the quote. She misses two and it cost me $ 80 each to have it added on. Then she said we would get two key fobs. Nope! Had to pay $ 100 for it! Her explanation was that we already had one so it wasn’t included! I asked these people not to rip me off, and emphasized that if they are honest and give me a decent deal, I’d sign up with them. Big mistake! Do not, I repeat, do not do business here! You’ll regret it!

ADT. is. the. Worst. Signed for a two year contract with them. Big mistake. At one time my alarm was going off without me home and they called me to see what was going on. I said I wasn’t home and could they get the cops out there. They said no cause I hadn’t signed up for that (no one told me we had too, we were under the impression that was part of the deal). So basically they called to tell me hey just so know your house might be getting robbed right now. So I raced home while attempting to call the local police while driving. I beat the cops there (30 mins later– separate issue). Had my neighbor go in the house with to make sure all was good. Cope eventually came and saw all was ok, no break in. They are not sure what set the alarm off. So we end up getting a bill from from our city for a «false alarm fee» for 80 and an «alarm registration fee» for 100. Apparently In our city we have to register our alarm which ADT neglected to tell us. Also neglected to tell us that if the cops come out and nothing is wrong there is a false alarm fee. We attempted to get a refund from ADT for these fees but the appeal process was so cumbersome and paperwork heavy and they charge you to appeal the fee anyway! What? We could not get out of the contract and celebrated when it was finally up a month ago. We cancelled and then they harassed us incessantly as to why we cancelled even though we told them it was because we hate them. They kept calling my husband to ask him to sign up again and he repeatedly had to tell them off because they were crazy in trying to get us back.

Heads up new ADT customers.
I just got installed with ADT and found out the hard way your technician can set up your system with different codes. My tech. set my motion detector in the hall to go off. When I set the alarm for the first night feeling very secure. I went to the bathroom before bed and was sitting on the toilet when the alarm said there was an intruder in the house. Scared me to death. Quicker than piss I stood up in mid stream and continued to pee on the rug all the way to the security box where I shut off the alarm. Thinking I pushed the wrong button to set the alarm I did it again pushing the right button. I went down the hall to my bedroom. When the alarm went off again. Freaking!!! I turned it off again and was sure there was a intruder in the house with me. After thoroughly checking the house (no intruder there). I had to leave the alarm off that first night. I called ADT the next morn. and they had me put in the CORRECT code for the hallway motion detector. My installation tech. was the TOP installer they have and a 6 yr. veteran. Which leads me to believe he knew what the result of that particular code being off would be. Too scare the living day lights out of me. He succeeded. The result being I’m in the 3 day period and am having ADT Security (HA NOT) removed. Will post again if there is more to come
UNFORTUNATELY have to give a star. Should be MINUS 10

Service Technician (John) who came out to the house was on-​time, professional and courteous. He identified and fixed the communication error (caused by Uverse disconnecting the phone lines) efficiently and quickly even though it wasn’t ADT’s fault. (It was covered under the service contract).

I dislike ADT as a company. Every single little thing requires a service call with a fee, and having to buy new components, parts, etc for something little is ridiculous. I’ve called at least 3x to cancel but still in contract for another year. First time we had a false alarm, but it was a glitch in the ADT system (a download or something) and we got a $ 75 bill from the city. Second time I realized that our install had been wrong for an entire year, not protecting our daughter’s bedrooms (the sensor was actually connected to itself so there was no point of contact broken when the window opened). We were also robbed during this time and could’ve been through one of those unprotected windows. This time I wanted to switch out a fob for one without a panic button because it too easily gets pushed when in a pocket. Simple right? Nope. Requires an equipment fee and a service tech visit fee. I refuse to pay for a service call when in my opinion this is a flaw with the product.
All said, this isn’t the Rock Blvd locations’s fault, it is a company flaw. If I could find a local number for Rock Blvd location I would call. But I don’t have too much hope they would help me with the fob situation without charging us.

Sorry I had not read the previous review!
We just had the worst installation service possible from this company. We had been warned about ADT dealers so we went directly to ADT (no $ 99 special) and requested an installation. David Klein arrived and was very condescending about the ADT dealers but assured us we were working with the real deal. We signed up, they took the $ 450 installation fee a week before the work commenced. The installation was incorrect and I have been trying for 10 days to get someone back to fix. David kept promising people were on the way until yesterday informed me I had to call ADT directly to solve this issue!!! Really — this was the incredible service he promised at time of installation? Called ADT and now it will be another week before they can get someone out here to fix their problems. Pretty disgusted with this whole experience.

In short we have used ADT for over 15 years. The contract renews annually. If you miss this date you will pay for the entire year whether or not you need the service. Back in 1996 they were a different company and the contract was in a different name. They did not care. It took two letters to get it actually canceled and I had to pay around 800.00 for the year. They threatened collections after we were only 10 days late. They claim that they renew annually to protect their customers from losing service, but why not let them cancel with 30 days notice? My opinion is that when you decide to cancel and you miss that date by one minute, they get more money. Thsi is my opinion and my conclusion based on my experience. I will never give ADT another nickel. The reality is that I could have fought it since the contract, to me, was no good. However, they made it clear it wont be worth it.

I don’t know where to begin to let others know NEVER use this company! We signed a contract for their services and their system NEVER worked. They charged us over $ 800. and I can’t even add up how many calls we made to them for service. Then they would call us several times about 3 a.m. to ask us if the system was working. NOT! They also tried to charge us for monthly maintenance even though the contract included this. Go to a local and smaller company so you don’t have months of headaches like we did.