Furniture Expo

I loved the furniture at this place. They have nice modern things. I bought a bedroom set and a leather couch from here. The bedroom set has a padded leather headboard. The drawers are also wrapped in leather. When I asked the saleswoman Valentina if it was real leather she said of course and assured me that it was. I did not want any fake leather because of the durability issues and chemicals that are in fake leather. 2 years later the headboard is peeling and falling apart. I never cleaned it with chemicals and take care of my things. I have had leather headboards in past that lasted many years without an issue.
Now I’m certain with the peeling that it’s fake leather, I contacted the company and emailed them pictures and told them that the salesperson told me it was real leather and if it was real leather it should not be peeling the way it is even after 2 years. They responded by saying its out of warranty there is nothing we can do. They said if I wanted a replacement headboard it would be $ 450. First off $ 450 for a fake leather headboard is absurd and weather it’s out of warranty or not it should still be covered if they assured me when I bought it that it was real leather. Real leather would not have this issue.
If u want real genuine leather go elsewhere not a place that will lye and says it’s real just to make a sale than when the fake leather breaks down in 2 years they say it’s out of warranty and do nothing for you.

never, never buy from Expo furniture!!!
unprofessional delivery with damaged walls after, cheap staff for the price of top quality and very expansive.
also, instead of promised $ 200 rug as a gift, i got $ 63 which went directly to the garbage.
stay away !!!

My wife and I were looking for a leather sofa, and stopped in on our way to Macys, Raymour & Flanigan and Jennifer Convertibles. Salespeople weren’t pushy and let us go back and forth, sitting on different sofas. We found 4 possibilities.
We continued on to the above stores, and found nothing as comfortable as ANY of the ones we found at Expo. So we went back to Expo, picked one out, and left a deposit. Furniture was delivered the day they said, on time, and assembled by 2 polite men. Delivery was local, and ready in only 2 days.
Furniture was well wrapped, solid construction, and everything expected… Very pleased with this purchase!

I wouldn’t even give them 1 star. Ordered my husband’s present from them, promised that it will be delivered on Wednesday, nothing, Thursday, nothing, after calling them all day, finally scheduled a delivery for Friday, never showed up. Called me after to tell me that they tried and nobody was there (even though I was home, and nobody called me 30 mins in advance to tell me that they are on their way, as I was told they would). The customer service is horrible. When I called them the first few times, they told me that they can’t tell me anything, since I didnt purchase it with that specific sales person. My mistake was paying cash, otherwise, I would have already refused the item. I would never get anything else from them.

I’m not sure what the other person that reviewed this store experienced but I can tell you that my experience was the complete opposite. I live in California and ordered a table online. I ordered it on a Thursday and it was delivered by Tuesday. Alex was on top of it every step of the way. I couldnt be happier with the service that I received and I would highly recommend this store.
Thank you Alex,
Denise

This place is out of control. No customer service at all, They don’t pick up phone when you call. Any question you asked them their answer only” I don’t know”. Very rude, careless and unprofessional to handing their customers. Worse buisnees people that I ever had to deal with ever. I do not recommend to anybody to deal with this kind of people. They delivered bed that I didn’t choose instead of Brazilian made it was Vietnam made and completely different company its just bazaar. I have to send it back. No apology no solution to fixing the problem. Not returning my deposit. They simply worse.

This is real customer review. Unfortunately I had encountered the worst experience with a store Furniture Expo. They are just a bunch of schemers and bozos. I would not recommend to anyone to deal with them. But if you do check the boxes that will be delivered to you, you will find not the stuff that you ordered but something similar and cheeper quality not what you pay for. If go to get your deposit from the store you will be told that they have no money for you and you have wait for the boss. Same salesmen who actually took money from me and send me false stuff, unable give my deposit back or simply refused. These schemers would even dare to try to fix the situation. No call from the boss Gena or Salesmen Simon. It simple, the scheme did not work this time. I was just paying attention. The buisness is sucks. The personals including their boss are real scumbags. Department of Consumer Affairs were made aware!!!