Things Remembered

This store is small but has good options if you are looking for quality gifts for life’s largest milestones (birth, engagement, marriage, anniversaries, etc). These items will last a few years as opposed to the more disposable gifts you might find at Hallmark. But mind you that you’ll also pay a pretty penny.
We had looked here for champagne glasses for our wedding and I remembered that there were some nice baby memorabilia. So I visited this store recently to get something (eg Christmas tree ornament, a momento box, a book) for my newborn. Options weren’t quite right for what we were looking for — many items were toys for older kids, some items were small choking hazards that are not for babies but good for proud grandmas. I’ll keep this place in mind for future reference.

Went to this store for for my groomsman gifts. Got six very nice and very large glass mugs with engraving plates on them. The lady who took my order was very helpful and nice (don’t recall name…)
A couple days later, I went to pick them up and noticed that 4 out of 6 of the engravings had streak lines that connected some if the letters together. The gentlemen (Miguel) who was there noticed them with me and immediately took them in and re-​worked 4 new ones to perfection within 30 – 40 min. He apologized and explained that the person who did them was about two wks new and just recently trained. I walked out with six perfectly good groomsman gifts that I was excited to give.
People make mistakes. Forgive and forget. Especially when there are honest, good, hard working folks out there who take accountability for theirs and other’s mistakes. Thank you Miguel for your excellent customer service and your dedication to product quality. I’ll be back for sure. Cheers!

Went last night for a mother’s day gift and the staff were so friendly and helpful. It was busy in there but they still took their time to help us out. They have a wide range selection of different items you can purchase that are really nice and memorable. Love going to Things Remembered when I want to purchase more of a touching gift.

Order online.

I wanted to buy a memorable gift for my mother for Christmas addition to her gift card and decided to stop by this store that I have walk by so many times. I was supprise to find a cutest item for gifts. I choose a family tree in gold that had 15 small picture frame in a band form to use as frames. I love the idea of having the top of the tree engrave with personal messages with no additional charge. The counter tree and engrave was a total of $ 30. The store rep was nice and helpful. Also the store was nicely organize and clean. I would have gave the store 5* but I wasn’t greeted or approach when I had questions about and item.

I got a pink piggy bank from here. I was taken care of by Liane the manager and she was very helpful and did an awesome job with the engraving. I saw all these negative reviews but I wasn’t treated this way. Store is clean, great customer service she should get a bonus!!! if I would be able to give this store more start I would! I don’t understand why these ppl would give this place such negative reviews.

As the other customers mentioned, if I could rate this negatively I would because of the people working at the stores, particularly the manager.
Now let me start off by saying that the people on the corporate end of Things Remembered DID take good care of me, after I called in about the unbelievably bad experience I was having with their stores in this area. SO if you’re interested in their products it is worth ordering online and dealing directly with them, DO NOT purchase in store until they resolve their issues with their staff and management.
Here’s the story:
My husband and I were ordering knives to be engraved for his groomsmen. We ordered four that they had to order from their corporate office as they didn’t have enough in store. No issue there, the knives arrived in a week and the engraving was great.
We then added two more guys to the wedding party so went in to order two more knives. The first time we got the order was through the Del Amo store as the South Bay one only had one knife left.
Picked up the knives in an hour, and the engraving was tiny and completely crooked. The engraving on one knife didn’t even look like the other, let alone the original ones I ordered in the exact same font. However when I brought this up to the lady at the store, she says «Well it can never be exactly straight because the clip (on the knife) isn’t straight.» I was of course confused and asked her why I had four identical knives with high quality engraving that went straight across the clip. Once she realized that I had some form of standard she said she could redo one and order another (as they only had one left). Since she clearly wasn’t the best at engraving I offered to buy the remaining knife and get it engraved at the South Bay location where they had another knife, and perhaps could get two knives that resembled the first four I had.
Back at South Bay, I made the order and picked up the next day. The font size was larger this time, but the engraving was crooked, and the names were written in the OPPOSITE direction. We asked the store manager Liana, what we could do but she didn’t think it was an issue that needed to be resolved, even though we had the original four knives there to show her that they were in the wrong direction. Finally she said they could order them again from corporate but it would take about a week. We explained the wedding was that coming Sunday so we only had a few days and she just shrugged and said «Well, they won’t be here before the wedding.»
I mentioned that with the way they looked, it would be better for us to give the other two groomsmen something else instead of a badly engraved knife that they would clearly notice were not like the others. Not only did she not offer to refund the knives, but when we asked her if there’s any way they could get them sooner she said there was nothing she could do about it.
Finally my husband could no longer stand her sarcasm, lack of sympathy, and impatience and they began arguing about the severe lack of management and customer service at their store. To my amazement, she became even more rude, condescending, and then started making fun of the fact that my husband wasn’t making any sense to her.
Not being a very confrontational person I asked my husband if we could leave and I immediately called their corporate line. The lady on the phone apologized and said it was the third call they received about that location that day. When I explained the issue with the knives, she was horrified they weren’t refunded, and asked to be put on the line with the manager. They spoke for a few minutes and when I got the phone back the lady from corporate said they would have the two knives for me in two days, just enough time before the wedding. Before we left I asked Liana why she couldn’t have called corporate and asked for the knives to be rushed, but there was no answer so we left.
Finally we picked up the knives, on time, engraved like the four first ones we ordered. None of it was worth the berating that we received at the store, but we were very grateful that lady we called was so understanding and resolved the issue quickly.
I hope Things Remembered does some serious re-​structuring and takes on a staff who will represent them better.

Came in here for a gift. You do pay for your engraving, which can be costly but the assistant manager Derrick and store manager Leanna were very knowledgable about messages and creating the perfect one with in my budget.

Bad customer service! No professionalism. TR should replace the lady that works at this store.

Worst experience ever! Stay away from this location. The employee was arguing with one of the customers (they were literally yelling at each other), when I walked in. They don’t deserve your business. Stay away!!! They need to learn to respect the customers.

Zero stars! The lady that works there was in a pissy mood and on the phone making personal phone calls. Were sorry the customer is in YOUR way. So we brought in some things to be engraved. It costs about $ 55 to do, and when we picked it up she failed to tell us that stainless steel does not engrave well… we could barely see it. Again, we got attitude, and she said «I can color it it, but that costs extra». We were annoyed, so she did it for free. In short, this ruined my wedding gifts. We looked around the store, and one of salespersons said we could bring in anything to be engraved.

I came to this Things Remembered on Saturday 08/​04/​2012 and received the worst customer service I have received in a very long time. I came in because two weeks prior my daughter had received a carousel from her uncle purchased at the Things Remembered in Fresno, CA. Two days after he gave her the carouesel it stopped working properly so I borught it in to see if they could fix it or exchange it. I didn’t have the receipt but had the original packaging and even gave his name and possible dates of purchase for the associate Leanna to look it up. She was very rude, not helpful at all. I was not trying to get over and get money back or anything of that sort and that’s exactly how she was treating me. She told me she didn’t believe there was much she thought could be done and she would email the district manager and would get back to me on Monday it is now Wed and I have heard nothing. I am very disappointed in the service received I will be contacting the store and the district manager today. All I want is for my daughter’s gift to work properly.