Pacific Finance Group LLC

Chasity Burpee, Senior Loan Coordinator, demonstrated outstanding knowledge and provided superior customer service and immediate response to all questions. All aspects of the mortgage refinance processing were handled with professionalism. It was great doing business with Chasity and this excellent company.

First of all this is my first time refinancing anything in my life :). I am very nervous when I started it, don’t know the process, don’t know what to expect. Luckily I chose the right company :). The word come to mind to describe them are friendly, professional and easy. I worked with Carlton in the beginning of the process. He took my information over the phone and gave me the best interest rate. Once the process started I worked with Teresa Huynh and she’s awesome, very professional, super accommodating, update me promptly and explain the steps clearly along the way. We communicated via emails most of the time, I called her few times to bring some documents over and she’s very accommodating to my schedule. She even helped me answering some questions after my loan closed, amazing customer service!
Long story short, I am very happy with their service and again thank you Teresa for making this whole process painless and stress free for me.

A friend of our referred us to Pacific Group 4 years ago and we are a return customers. We needed to refinance our mortgage and were shopping around, but Pacific Group has the best interest rate with no closing cost! We worked with Chasity Burpee and she was awesome. She was very professional and provided great customers service. We were able to close within 3 weeks.

This was our second time using Pacific Finance Group for our home mortgage needs and they, once again, exceeded expectations. They were able to obtain a very competitive rate for us, made the process as painless as possible and helped us close in record time. These guys are awesome!

We worked with Carlton and Chasity Burpee to get an investment loan. This was absolutely the most stress free loan process I have gone though.
The day after we started this process (bad timing on our parts) we left for a vacation. When we arrived at our destination, I had an email which had all the documents I needed printed out, signed and returned. Once we got that done, Chasity kept us informed on the process every though every step.
When additional items were requested, she did so via an email which had the request bullet pointed which made it very clear and easy to fulfill.
Communication via email was quick and professional.
Chasity, thank you for making this as stress free as possible. You were amazing!

My husband and I worked with Michael and Teresa on a refinance. We were looking for a non-​cash-​out refi at a lower rate and when shopping for rate inquiries online, Michael replied immediately with information and a quote for us. The process was seamless and we would highly recommend working with them.

We worked with Chasity Burpee at Pacific Finance Group on a challenging transaction with a tight timeline and un-​cooperative sellers. Her professionalism, excellent communication and timeliness pulled the transaction together for a close date I never thought we could still meet. My clients and I were very pleased.

Davianne Heimann, (loan processor) provided excellent service in the completion of my refinance. She was able to address and interpret all of the requirements imposed by the lender. In my case being an owner of a small business presents some documentation challenges. In addition, the loan processor, Carleton Sellars was very professional, accommodating, and provided excellent communication throughout the process. Give thanks to Davianne and Carleton!

Stay away from these people. After filling application on
doesn’t call you back. I contacted them myself and after short conversation asked them to provide quote with no escrow, but back from person that he will supply me only with escrow since he doesn’t want to doit again latter. Until today (5 day past) I did not get anything back. Call today and talk to Rick I believe and hung up on me after finding spieling of my name. What a waste of time. Will send message to all my friends.

Business seems shady. Wanted to get refinance loan gave them information. Then proceeded needing credit cArd information without filling out paper work. Question what would be the total closing cost and Carl or carloton mumble calculation and stated. «I’m sorry something’s wrong the rate change I need to let the computer refresh for 10 to 20 min and will call back» you guessed it he didn’t call back. Glad I didn’t give my credit card away sad that they have my social and b day. Stick with big banks!

I had great results working with Paul Berry and Chasity Burpee. I was reluctant to refinance my 2.625% mortgage, but it was a requirement due to divorce. After being turned down by two other lenders (including my then current lender), with a perfect record and great credit, I was getting discouraged. Paul was able to get a mortgage for me at exactly 2.625% again. It was a bit complicated because of my situation. Thankfully Paul and Chasity were there to help me through each step. A new lease on life!

I had a great experience working with Matthew Rhea and Tiffany Piceno for my home loan. Halfway through my loan process I switched services to Pacific Finance group after a bad experience with Pinnacle. Due to the switch in companies, Matthew and Tiffany were on a time crunch because we only had 2 weeks before our closing date to get our loan processed! They were fast and proficient and were able to get us approved to close ON TIME! They were great to work with! Both were very professional, knowledgeable and attentive to my needs. They were always available to answer all my questions and worked to get me the best deal at a 3.0% interest rate! With living 3 hours away from their office they were able to work with me over the phone and email without me ever having to make a trip up to their office. I am happy with my experience and would definitely recommend them to my friends and family for their home loans.

It was a pleasure working with Paul and Amy. They processed our loan fast and efficiently. My loan was done in under a month and Paul was able to find me an $ 8k lender credit. Amy was quick at sending me the list of needed documentation to process my loan, and Paul as there to answer all my questions. Overall the process was great and I would highly recommend Paul and Amy to my friends and clients looking for a home loan or a refi.

They resolved an issue quickly. Still slow but they will work to resolve issues.

Writing an update. First, I had the guy’s name wrong. It’s «Home Loan Willie» and apparently he’s just a jerk.
I received a call from Patrick Rogers in response to my Unilocal review. Patrick is a Managing Member of Pacific Finance Group, and apparently my review was of concern and unexpected. I’m not sure how or why, because «Home Loan Willie» was the only person I ever got to speak to prior to talking with Patrick, and who knows how many other customers got mistreated by «Willie» that went under the radar because they never bothered to leave a review or didn’t know they could.
In any event, Patrick’s primary concern for the review was that I questioned the number of positive reviews and the fact that everyone else named people I never got a chance to speak to in multiple interactions with the company. I still want to make it clear that their communication strategy needs work. If their receptionist isn’t answering calls after 4 – 4:30pm when they close at 5pm, that needs to be addressed. If «Home Loan Willie» is the only one answering calls and he’s mistreating customers, that needs to be addressed. If customers are leaving voicemails on the Operator phone and nobody is checking the box, that needs to be addressed.
Patrick, though he does not normally do loan work, offered to try and make it right. Unfortunately, due to the numerous delays and run around from «Home Loan Willie», an issue happened on the loan that is making it more difficult for Patrick to really do anything at this point. I’m raising the score due to his efforts to stay in contact and do right, he offered some package that I never received, but I didn’t really care about that. I don’t expect a miracle at this stage, I was hoping things could have gotten done earlier in October, but they didn’t.

My family came to Pacific Finance with what would become a «perfect storm» and despite the challenges, they were able to help us overcome them!
Pacific Finance accomodated our every need, from clarifying the requirements of a VA Home Loan to coordinating what (to us at least) was an unorthodox off-​site signing meeting. I am happy to report that we are in our new home! While unpacking is an ongoing process, the nesting process has begun.
Our thanks to Tiffany Piceno, Carlton Sellars, and everyone at Pacific that helped us get this done in a difficult time!

Paul Berry and the team at Pacific Finance were fantastic. I had a slightly complicated first mortgage and second LOC and Paul and the team rolled this into one consolidated 7 year arm at more than competitive rates from what I can tell from shopping around.
The close was easy, timely, painless — they even had the closer drive to Seatac to ensure as simple as possible.
Bravo Paul — and PFG — talk to you in 7 years OR sooner should we move.
Best
Kirk Wohlers

We had a terrible experience with Pacific Finance. Due to an unnecessarily tedious underwriting process, they were unable to fund our loan by our close date — despite having an unusually long lead time of two months and that we are «good borrowers» as stated by Pacific Finance, and two other mortgage companies. This was in addition to a very frustrating experience with Ailin, our broker, who I found to be unprofessional and difficult to work with.
Fortunately, we didn’t lose the house when we didn’t make our close date and were able, with another lender (Dave Raney at Sound Community Bank) to close within several days! At a better rate! It was an amazingly simple and easy experience in contrast to the ongoing difficulty we had with Pacific Finance.
They have good rates, however they aren’t worth it from my perspective. Find another lender.

I refinanced my investment home through Pacific Finance Group and found that their rates were notably better than any other quotes, including Navy Federal Credit Union and USAA which tend to always be competitive. I was warned about about some other low budget finance companies like Lending Tree and Quicken Loans, so I stayed clear. PFG was professional, honest, and fast. I got a great quote, it was locked in with my first phone call and I closed 3 weeks later. Remarkably smooth and fast. Yes, I would recommend them!

I have heard that there are negative reviews online regarding this company. All I can tell you is that my experience with Jay Stuart was great! I have dealt with hundreds of loan officers over my 20 years in real estate and Jay is the consummate professional. He is one of the most responsive loan officers I have dealt with. I am very busy with my clients throughout the day, he realized this, and provided text updates up through closing. He worked on a 5% down loan for my client and actually closed early! It is very difficult to close a less than 20% down loan early yet Jay succeeded without a single hiccup! I would highly recommend him and would strongly encourage you to separate any negative reviews of this company from Jay himself.