EvergreenHealth Primary Care – Redmond

They will get you in fast, they did for me. Thought that was a good thing, hardly. They were very unprofessional, actually made fun of my limp. I HAD A BROKEN FEMUR AND WAS IN PAIN! They literally called me «hoppy». I have had a lot of body issues as a young woman and being treated like this reminded me of these days. Felt like a small town clinic from the 70’s. Miserable experience! Left in pain. I tried to follow up with feedback multiple times, multiple, and not one person returned a call or email. I doubt any respectable or highly qualified dr or nurse would work here. It’s unfortunate as I think this clinic gives the main campus a bad name. Avoid this place at all cost

Our check in was quick and easy. They gave kids some coloring books while we were waiting for the radiologist to read our scan. They kept us informed the whole time. At the end, one of the on-​call physicians came in and explained everything very thoroughly. It was a good experience. We were out of there within a couple of hours which is a lot faster than at the hospital. Great experience overall!!!

I waited over 30 minutes just to get a general check up when I made an appointment. What is that? They left me sitting naked in a room for a physical for that long. My appointment was scheduled at 9 am it’s 9:44 and I have yet to see the doctor. Do not go here if you don’t plan on spending your whole day just to get a check up for a prescription refill.

I have been to the Urgent Care at this location 4 times and the experiences had been all wonderful. The check-​ins were speedy, albeit the wait might be a bit long when busy. The facility is new and well maintained.

My only time there I saw dr. jeff lin, nice enough but didnt listen, I told them i had strep for over ten days, they said no it’s allergies. I had to demand a culture and they sent me home, next day they call and tell me i have strep. Ask for antibiotics for my wife who is showing symptoms and they tell me she has to come in.
Today my wife, who loves her doctor there (dr. Sabrina Yon) goes in as she is new on blood pressure medicine and Sabrina asked her to monitor her results. She went in as her lower number was still high, Dr. Wilson Chan came in and just told her she needed to lose weight and excercise. told her that unless her blood pressure was 200 0ver 125 there was no reason to worry or come in. He didn’t read the notes as to why she was there or her history. Really belittled her, she left there in tears. This doctor is lucky I wasn’t there at the time.
Oh, my wife is 5’4″ 135 Lbs, works out daily and had her mom have a stroke at 35, died at 54 her dad died at 67 both of heart issues. He told her, «they need to worry not her», they are dead she said and he just looked at her and said oh so you are in for a refill.
I personally have had 11 surgeries in my life and have never encountered a doctor as poor as doctor Wilson Chan, seen many quacks but no one who was as rude as he was to my wife.
If this is the type of doctors they have stay away.

Empty waiting room in urgent care means a 2 hour wait, I think they forgot I was in the exam room.

I showed up at the Urgent Care on Saturday, Nov. 1^st in great pain. I sat down in the packed waiting room and was told by the friendly receptionist to fill out the little sheet of paper with my main concern. She told me a nurse would speak with me soon. Within a few minutes a nurse called my name, brought me to a room and talked with me about what was going on. After a couple minutes she told me they couldn’t help me there and that I needed to go to the ER. I was concerned that my insurance wouldn’t cover that and she assured me that it would. She personally took me down to the ER into a private room. How does customer service get any better than that? What an absolute blessing to be treated right away! I’ve never had that happen in my lifetime of going to Urgent Care or ER so I was very pleased.
When I got to the ER I was told to get into the gown and in the hospital bed. I was in a lot of pain and all the nurses and technicians were very friendly. I have Type IV chemical allergies and brought my own accelerator-​free gloves. Luckily, they were all able to fit into the mediums I brought with me. It seemed, based on the questions I was being asked, that they hadn’t heard of Type IV chemical allergies or the accelerator-​free gloves I brought in with me. It always surprises me that I’m the only patient with this severe allergic reaction to the accelerators (chemicals) in the gloves. Evergreen as a whole should definitely look in to the FreeStyle 1100 *accelerator-​free* nitrile gloves for future patients. I’m just glad I had a box of the accelerator-​free gloves in my car for such an emergency. What I didn’t have were accelerator-​free surgical gloves and lucky for me I didn’t require any surgical procedures.
The doctor was Bradley Younggren, and he was very kind. He explained what was happening and what was going to happen while I was there. The nurse I had, Chris, was really very good, calming, friendly and gentle. I thought how lucky I was to get such good, kind men to take care of me that day. There were two Techs named Jo and Ben that were also very good, kind and gentle. I was very cold in the ER and they kept bringing me warm blankets, which was so appreciated and yet another blessing.
I was there for about four hours in the ER. Under the circumstances I couldn’t have asked for anything better than what great care I received. Thank you so much!

I wish I could give zero stars! The people in this lab are incompetent. They spent more than 30 minutes trying to figure out which collection tubes to use for the blood then gave me a huge hematoma when collecting it. Then sent me home with supplies for a 24 hr urine collection. When I returned it, they couldn’t find the orders and as a result didn’t handle it correctly. so it couldn’t be used. Unbelievable! Do NOT get lab work done here!

Worst Experience EVER! Nurses were fine. The ONE and Only Doctor was a JERK.
I cut my hand w/​a box cutter late Sunday night. Just moved here, opening 170 boxes. Wrapped up my finger w/​9 +Band-Aid’s and stopped the bleeding but the PAIN was so severe I was awake all night in PAIN. Went to Clinic on Monday Morning and they said it was too late for stitches. ALL they did was put on Band Strips to adhere the cut better. Doctor Jerk wrote me an RX for 8 Tabs of Acetaminophen and Codeine. I asked for either more tablets or something stronger — Nurses came back into the room and SAID NO. Doctor Jerk wouldn’t even face me. Doctor Jerk spent an entire 45 seconds with me. DON“T GO TO EVERGREEN FOR ANYTHING. My first and last experience since moving from Austin, Texas. I thought Doctors were supposed to care about the Health Care that they are delivering. Not here.

The service is excellent at Evergreen, very courteous and professional. I found out that my health insurance is not going to pay for my 2^nd mammogram so I had to call the billing department. What a different type of service! Not even a «Hello». She spat out the questions like I was bothering her. I was calling to ask if I could make payments on the bill but she treated me like I was a person that had not been paying. My bill date is only 2 weeks old. Whats up Evergreen Billing Department. Need a raise?
I don’t think that I will have my mammogram there again even though I was so impressed with the mammography department.

THIS NOTE IS FROM AN R. N WHO HAS BEEN A PATIENT THERE: This note is one of many other issues I have had with the care at that facility. My primary care physician that I had in Bellevue retired a few years ago. I searched for another physician in the Redmond area. I came across Dr. Lin, whom I have seen for my care. I have not received respectful or complete care at that facility. The last time I went to the facility, I called ahead of time because I was very ill and needed someone to pick me up in the garage with the wheel chair. I was still so ill that I couldn’t walk. I had to call again when I was I the garage there and they apparently didn’t know anything about my call. (I had recently been in the ER at Evergreen Hospital in Kirkland, in which I had to call 911, for gastroenteritis which later turned out to be the Norwalk virus. That ER discharged me in the middle of the night when I believe they should have admitted me at least for 24 hours. They gave me the excuse that the insurance might not pay for the hospitalization if it is for gastroenteritis. They used insurance as an excuse and I believe did not use their medical judgment as a reason for not keeping me).
Anyway, I finally went to the doctor and he sat there in front of the computer, (not examining me), and asked me these questions and made these statements: «Why should I do the test for the Norwalk virus, my kids get gastroenteritis and it comes out both ends and you will be alright.» Well, first of all, I am not one of his children, second of all,
* I am a 63 year old woman with a heart condition
* I have had major abdominal surgery before
* And I needed to be seen for a followup with my physician,
* And I requested to know whether I had the Norwalk virus or not because I have had recent abdominal pain that wasn’t diagnosed yet. He finally agreed. (I finally got my prescription for nausea filled at the drive up window at Bartell’s).
I had them wheel me out to the garage and I got in my car. When I was almost ready to drive off, a nurse comes running out of the building, and said that she was concerned about my driving because of the drugs I was on. I was not a «druggie», I have never been a drug addict or drug seeking person. I was sick and there for something else. I then slammed the car door in her face. Really.
I then brought a stool sample in on the weekend to the second floor ER. The person who received me was very rude and couldn’t understand why I brought my stool in. He wanted to know if I had been seen there and why I came there and, «Did I want to be seen?» He hadn’t listened to a word I said and apparently didn’t see the bag I was holding in my hand. I had to explain to him to please take my sample, I was still very ill and had a hard time standing. I told him I wasn’t seen there, I was just dropping off my stool sample. So he got the charge nurse because he didn’t know what to do. I was very ill still. I told her that I was told by the lab on the phone to bring it there. It was like she didn’t know what to do with it either. It shows on Evergreens Web site that the analytic lab is open on the weekends, «This full-​scale analytic lab is open ²⁴⁄₇ to serve emergency department patients and to analyze lab specimens collected in the Patient Service Center. «
This facility needs to treat patients with respect. The doctor’s need to listen to the patients, and so does the staff, (which I think are full of themselves).

Went there to Urgent care after a small car accident.
First of all, very slow service. It was an empty clinic, but I spent there about 3 hours waiting for doctor and xrays. Just nonsense. I’d say it’s anti-​urgent care. Once again, there were only 1 – 2 people except of me.
Secondly, I wasn’t impressed by the doctor. He didn’t examine me properly (sorry 1 minute and a few slight touches doesn’t count), that’s why I had to do xrays cause I didn’t trust ”examination” like this and wanted to be sure I have no hidden injuries.
Thirdly, approx. bill for 3 hours of wasted time and bad service is about $ 850. Sorry guys, I suppose you should pay patients for visiting your terrible clinic and seeing incompetent doctors.

I have had great experiences with Dr. Wilson Chan and the staff at the ER.
That said, I also had a bad experience where I needed to see a doctor right away and saw someone else. This doctor didn’t really take my concerns as seriously as I would have liked, and in this case seemed both dismissive and in a rush to get out of there. He made a conclusion that I strongly disagreed with, prescribed me something that made me a little less dizzy, and then was gone. Well, 4 hours later I was in pain again and in the emergency room.
It is hard to give this feedback to them because they have no email contact on their site and the email survey they sent me was hideously long and tedious– I wasn’t going to burn 30 minutes on that.

I had the BEST experience here. I had visited an Urgent Care in Woodinville who told me I needed to go to an ER. I usually go to Evergreen in Kirkland, but the doctor told me about the one in Redmond, saying it was less busy and I would be in sooner. She called ahead to let them know I was coming.
When I arrived I was directed to the second floor by a friendly receptionist who also called up to let them know I was coming.
I was greeted by nurses and taken care of immediately. The doctor had collected all my files from previous visits to Kirkland as this has been an ongoing issue.
They ran all tests, including ultrasound right in my room.
The doctor was caring and determined to get to the bottom of my issue. He showed great compassion and took my issue seriously.
I will definitely be using this ER more frequently.

My husband and I have utilized this urgent care 3 times over the last year.
Of the 3 visits, there have been times were, necessary questions or diagnostic tests were not done to properly diagnose me. As a result, I ended up shelling out close to 200 $ for the visit and became home-​bound for the weekend with worsening symptoms.
I have been asked on one occasion what I thought my diagnosis should be. (I am not a doctor, I cannot diagnose myself, so why ask me that question?)
Their billing, and staff when you call are extremely rude and the level of service is just too sub par.
Bottom Line: Go somewhere else. We will definitely not be utilizing this urgent care in the future.

I took my 10 year old grandson there today as we thought he may have strep throat. He is an established patient of Dr. Chan’s and I had a written permission slip from his father to take him for this appointment, and the necessary insurance cards. When we got there they refused to see him, simply because my son hadn’t used THEIR form to give approval for his grandmother to take him to the appointment! My grandson’s parents were both unavailable to fax their form back before the appointment, thus — they wouldn’t provide care. Incredible lack of regard for a young patient.

New and unique layout with the patient hallways out on the edge with the «vitals areas» and the doctors’ offices in the middle. Beautiful views.
PRIMARY CARE: I have not had much luck with 3 of the 4 doctors I’ve seen over the past two years. One was nice but gave me a medicine I can’t take, which the pharmacist caught; one prescribed antibiotics for something I sensed was a hormonal issue but acted a bit condescending and refused to consider doing any tests, just take the antibiotics you’re sick (I didn’t and I wasn’t). I asked one doctor to test me for Celiac and he wouldn’t (despite my brother having the diagnosis) giving me pills instead, which I never took – I just wanted to explore the possibility of various digestive issues in that initial visit, not get a prescription. I don’t mind if it doesn’t make sense to do the things I request, and I don’t feel an urgent need to leave every doctor appointment with pills – can you please just explain to me a bit more of your thoughts? The one PA-​C I saw, Marty Kjos, seemed like a really nice lady who was trying to do her best for me. I’d go back to her.
ER: I have been to the ER here many times due to its proximity, almost all for panic attacks. Most of these trips have been fine – not 5 star service, but decent. This place seems to be really strong on the no drugs kind of policy – I get it. I am happy to be in the right place for those «I’m going to die» uncontrollable panic attack feelings and just have the Zofran IV so I can stop or avoid barfing and just roll back and forth trying to deal with my level 7 stomach pain.
What I haven’t and cannot accept, is an ER with only one other patient, when you ask if you can stay for a little longer and make sure you don’t throw up your drugs they just gave you orally 40 minutes ago because you are still in terrible stomach pain from your suspected panic attack on top of your ongoing worsening pneumonia, discharges you, saying we can’t give you anything else. I wasn’t asking for more drugs. I was asking to please let me wait in here to make sure the ones you just gave me don’t get thrown up. I’m sorry, I wish I had had that IV put in but all my veins were banged up from previous IVs in the past week (pneumonia) from other admits, so I had to take them all orally.
The staff that night were terrible, too. «I don’t know» (spoken) and «I don’t care» (vibe). Sitting at the desk joking around while I moan in my room. One new one comes in, looks at me moaning, says «oh», and walks out. I don’t expect hand holding, but I did want to be treated respectfully. The doctor finished my sentences for me when I couldn’t talk (pneumonia) and didn’t wait for me to clarify myself, and exited after a lecture about how I was just really sick and just had to tough it out and how we weren’t here to treat my panic attack today, just my pneumonia. The last straw was the printout about «stress» in the discharge instructions he told me from the doorway he’d include. It was ¾ of a page of generic information about exercise and pinpointing stress in your life. Presumptuous and condescending to a lifelong panic attack sufferer who has gone to so many different shrinks, mds, counseling, etc. He didn’t seem to have any practical experience with panic attacks, funny for an ER doctor. His demeanor, frankly, seemed to be «‘panic attack’ means very probable prescription drug abuser» and «it’s all in her head». As soon as they discharged me, I left on my own through the back. I could’ve definitely used a wheelchair, but no one offered to help and at that point I think I would’ve crawled out of there rather than ask them to do anything for me.
I hope this was an isolated event. There is a lot of room for improvement at both the primary and ER care. Definitely going anywhere but this ER ever again, I don’t care how close it is.
*Note to Kay, I already called Patient Relations but I am not sure anything was done about this experience and am still very upset by how I was treated. I would love to post an updated review but for now my original opinion still stands.

We have had good experiences for primary care, but had to make a trip to the ER when my son hit his head on the fireplace. He is non verbal autistic so it was more dicey… or so I thought. They had emts come talk him through it and he did great! The dr was quick but gentle and the nurses were caring and patient. It made a double scary experience not so bad. I so truly appreciate everyone who dealt with us. The fireman/​emts, nurses and doctor, and the reception staff. Thank you.

Terrible. Was in a car accident. The doctor said nothing but gave me dental advice.
Second time I had a kidney infection of which I am susceptible and know when I have one. The doctor insisted I was pregnant even though I told her the last time I was sexually active was over a year ago. You bet i filed malpractice against hem when I ended up in the hospital.
Just awful, I can’t stand evergreen

I’ve been to the primary care center three times for myself, as well as the PACLAB, and we’ve had to visit the ER four times now for my husband. The entire medical center has friendly, pleasant, and helpful staff.
Primary Care
You can request an appointment online (so when you think of it after work and never remember during the day, go request an appointment and they will call you so you don’t have to remember!). The receptionists are super nice and if they can’t answer your question, they will pass you on to someone who knows. The primary care floor is divided up into sections so there’s a separate waiting area for each section, which is awesome.
I first visited Dr. Klassen in December and found her knowledgeable and attentive. To start off, she came in and visited with me while I sat fully-​clothed in one of the chairs. She took the time to learn about me and listen to my concerns. She also shared a little bit about herself. She left so I could change and then we did the medical exams. It was refreshing and thoughtful to have the chance to comfortably chat with her beforehand rather than having our first encounter with me sitting on the the papered exam table freezing and mostly naked, save the flimsy gown.
Unfortunately she’s now on a several months’ leave of absence that started in February. I’m doing my follow-​ups with Dr. Kaushik who is also just as knowledgeable, but perhaps slightly less friendly. She might have just been having a bad/​busy day. She’s not cold, but she didn’t go out of her way to make me feel comfortable like Dr. Klassen did.
Emergency Room
With my husband’s condition, we would never have to wait anyway, but I’ve also never seen anyone in the ER waiting area. We’ve had a different sets of techs, nurses, and doctors on each occasion, all of whom have been extremely amiable. Though each set of staff handles things their own way, it’s clear they are professional, knowledgeable, and the entire team works well together. They try to get us out as quickly as possible without cutting corners. They seem genuinely concerned about my husband, keep in contact with my husband’s primary doctors (at Evergreen’s Kirkland center) when necessary, explain each step of the process (though we know the drill — it’s nice of them to make sure we are comfortable with what they are doing), are attentive to our needs our entire visit, and have a good sense of humor — keeping things upbeat and laughing at my husband’s cheesy jokes.
Bonus: If you visit the Urgent Care upstairs and they decide your situation is more critical, the ER is only two floors down and they simply transfer your paperwork for you. There’s no second car ride, no second waiting room, no second set of forms.
PACLAB
I’ve had my blood drawn for testing three times now. The techs make it quick and painless. Plus, they always choose the right vein (in the past, I’ve been poked and prodded whenever blood was needed because the techs didn’t seem to know how to find a good vein on me…).