Carter Brothers Appliance Service

Called this morning because our freezer was leaking water, they had someone (Bill) out by the afternoon and he was able to diagnose the problem, give me a quote and had it fixed in less than an hour. Great service… would definitely recommend this company!

These guys are fantastic! I called, totally disgruntled with the work of another company. Carter came and got my refrigerator working in an hour. Excellent!!! i would recommend them wholeheartedly.
I had called another online «Redmond Appliance Repair» they took my refrigerator apart then did not have the part so would have had no refrigerator for 2 weeks. Bill at Carter came and saved my food and cleaned up the other companies mess… thanks so much

I had to give five stars because it could not have been better. I called in the morning and Service Tech Bill came that afternoon, quickly found the problem with our refrigerator and quoted a price with an add option to make the unit work better and was done in an hour. Bill was very pleasant and professional. I would highly recommend Carter Brothers to anyone.
Roger P
Bellevue, WA

Our refrigerator/​freezer stopped cooling while we were out of town and we came home to a huge mess! I had no idea what to do, so I googled refrigerator repair and Carter Brothers came up as an option. I took a shot in the dark and called them up. I left a detailed VM as requested and got a call back within one hour. They had someone ready to come out within that hour, but because I had another appointment, I wasn’t available until later that afternoon. I was willing to wait until the next day to be seen because my schedule was limited, but the gentleman on the phone said, «oh no we can do it today». Bill was at our door at 2:00 pm as promised. He was professional, knowledgeable, helpful and super fast! He had to replace a part for us but made the whole process smooth and painless! Thank you Bill and Carter Brothers!

FYI — these guys only work on refrigerators. I don’t want to hurt their rating — so marking four stars in line with their current score. Just know they only do refrigerators and no other appliances based on my request for service today.

Well from a service standpoint, they were awesome, The tech that came out was pleasant, knowledgeable, and had our refrigerator up and running in under an hour. What more could you ask for when all the big players (Sears, GE) could not get to us for at least 1.5 weeks and Carter Brothers showed up within hours?
A Better price.
Their service fee of $ 99.50 was more than reasonable, but the price for the repair ($ 0 part and let’s say an hour labor at even $ 100/​hr) would have put the price at $ 150, right? Wrong… $ 329 !
Now I don’t blame the tech, because he was great, but management needs to rethink their pricing structure. I run a small business myself and know you need to make a profit, but my guess for parts, tech person, gas, mileage, vehicle, etc. would not have been more than $ 100-​$ 110. 50% markup I can deal with but 300%, excessive.
If it weren’t for the price I would have given them 5 stars.

My refrigerator went out. Two other companies would not come for hours or days. Carter responded within two hours. The repair professional was thorough, clean, knowledgable and nice. He diagnosed and fixed the problem in 90 minutes. He not only fixed the thermostat problem but also the ice maker and the doors. He cleaned everything and left with everything in order. He explained everything to me, so I can prevent it from happening again.

The owner (Chuck) heard about my concern and called me right away to see what he could do to make it right. He refunded my money and apologized. I appreciate his quick response and resolution. Thanks Chuck!