The Home Depot

Always helpful when I come here. Not as user-​friendly as going to Lowe’s but this place a design for businesses
They give military and veterans year around a 10% discount easily at the register faster than Lowes

I am a 57 year old veteran. I went into this store on January 22^nd of this year to purchase some material for a project I am doing. at the checkout I showed the clerk my military issued ID card and my California driver’s license that states that I am a veteran and this person told me they do not accept this ID card or the California driver’s license to receive the veterans discount. instead she told me that I need to go to the VA to receive my medical benefits before they would give me the veterans discount. I say WTF, are you joking me, I have to receive my medical from the government before they issue a Veterans discount? the employees at the store you’re so rude and disrespectful that I will never ever shop at this Home Depot again!!! I will now be buying my materials from Lowes and Ace Hardware for now on. at least at Lowes they tell me thank you for your service we appreciate it. these disrespectful employee is at Home Depot can kiss this All American Veterans ass.

Military folks; Home Depot doesn’t give you a discount on all items. Usually, they discount stuff that doesn’t cost much. Go to Lowes; they give you a discount on everything. They really do really appreciate your service!

Home Depot sold me a lemon. The Maytag dishwasher I purchased from them came with a hole in the stainless steel tub. After 14 months, after installing new granite tops, the leak and its damage was discovered. To repair the mold and water damage it is likely I will have to pull out the cabinets and may lose my new granite countertops.
30 days later, Maytag has not located a replacement stainless steel tub for my dishwasher and 16 tubs across the country are on back order. They still want me to wait!
Why don’t they just replace the dishwasher already!

Using my bf’s Unilocal.But couple months back, this manager is so disrespectful. Cant believed she rolled her eyes at me. She was a short chubby Hispanic lady. And i asked an employee what was her name. i think her name was «Mary». I know i could be annoying by asking a lot of questions but rolling eyes just because a customer is unsure about a product is just rude

DO NOT buy custom doors from this location. My husband and I ordered 2 custom made closet doors and the measurement were off due to their 3^rd party vendor. Our rails were not cut to size, the doors were way too short and way too spaced apart. Also the hardware was missing. We have dealt with several departments, several different people, have made numerous calls and trips down to the store. This is the most unorganized, unprofessional, and illiterate Home Depot I have ever done business with. Next Step: BBB Complaint.

We went to the Home Depot yesterday to buy a Christmas tree. And they told them they would be here today m. As we went to go look at the selection the store manager said they will not be for sale until tomorrow. I was a little annoyed being that I made an extra trip to get a Christmas tree. I’m going out of town tomorrow and will be buying a tree when I get back somewhere else most likely.

DO NOT PURCHASE TOOL WARRANTIES! This company has the biggest racquet since the mob. It is almost impossible to get a repair on a tool because all the employees are intentionally kept in the dark on what the procedure is to allow a customer to use one. I purchased an air compressor with a three-​year warranty and have spent the past three weeks getting bounced around from one person to another. Taking it from one repair shop that would not repair it; to another repair shop that would not repair it. The shops were supposed to be Home Depot approved shops. Don’t purchase any warranties on tools.

Terrible customer service. Bought a $ 2000 fridge .Not even 2 months old and already had to replace the water pump and now the freezer isnt working. Im not happy with it and they wouldnt let me return it. The store Carlos manager has not returned my call. The employee I spoke to said he is busy. Youre never too busy for a customer. If he cant handle it he shouldnt be a store manager. Next time I will go to Lowes or Costco

Terrible customer service. Asked a few of the employees for help, we were looking for French doors. No one could help us or find any one else to help us. We wandered around for awhile while they paged someone to come to the department we were in, but after 15 minutes we decided to give up and head to another store down the road. Won’t be coming back to this Home Depot v

Went in a while ago to get a saw blade replacement. Found approximately six boxes, all of them opened, ALL of them missing pieces. One even had that it was missing pieces written on the box! Had to Frankenstein together a box that was whole so we could get everything we were guaranteed in the box. This isn’t some $ 5 replacement either — it’s $ 50. And missing pieces necessary for the damn thing to be replaced! Ridiculous!
The only reason it’s getting 2 stars is because when I asked a worker for where something was, he stayed with me until we found it.

You can never get help here. If your a contractor they help you right away but if you need help they say they will page someone and no one ever comes. Happens every time

If you know what you need and just want to go in, buy your stuff, and get out, then this location is serviceable. If you’re looking for a friendly person to offer some sound advice on your next home-​improvement project, I’d suggest looking elsewhere.

Their price match plus 10% off is a waist of time. Everything is special order, therefore they will not honor the price match policy.

Why, when I had a simple question on a plant inside the garden center, did I wait over 20 minutes when there were over 4 to 5 employees passing me about 3 times each, and there was no line at either cashier in the garden section? I don’t understand. I patiently asked for help and waited all those minutes, told yet another associate that I needed assistance, and was still left there. I got two other items I needed and just left. Bad customer service considering all the staff walking around. They were mostly all youngsters except for a couple. Seems like other reviewers here have experienced the same. Home Depot administration needs to read these. Thats my advice. Now, this is a first, so hopefully next time it will be corrected.

Nice staff, nice service. It would be better if they’d have more employees on the floor to help the customers.

Location: Home Depot is located just off of a freeway exit and is close to other shopping at Citrus Plaza and the Tri-​City Shopping Center, so you can accomplish a lot of errands with minimal driving.
Store. There is ample parking. The store is an average Home Depot. It’s equally likely that I’m continually asked if I need help or I can’t find anyone for help, but when I find it, employees are friendly and helpful. Items seem to be in stock although small items are sometimes intermixed, so you have to match the tag on the item to the row of labels to find the correct price. Small font is difficult for me to read, so it’s unpleasurable. There is self-​checkout, which I like. If you need to use a «regular» line, there will be a line, because there are usually only two cashiers, but the self-​checkout attendant will help scan a bulky item, so I rarely use a cashier line.
I commute past a Home Depot and live nearer another Home Depot, so this is the third most distant store to me and I’d rather wait until I have errands near this one than go to the other two because shopping at this Home Depot seems easier.
One issue is that there is little to no cell reception in the store. If you want to show an employee a picture of a Home Depot product you saw online, load the page before you enter because you can’t bring it up in the store.

I avoid this location generally. I am on day 3 of garage door opener hunt.
I walked in and was greeted… repeatedly. I was asked if I need help by… wait for it…8 employees within a 15 minute time period.
It was annoying. One tried to help me by searching on a computer the Home Depot website. I had to help HIM because he was typing in the wrong bar. It was ridiculous and annoying. It seems like they have tried to compensate for the competition by being very very very into customer service. The rub is that not even one could give me a solid answer or an aisle number.
I finally found the weak selection, on my own. No variety…4 models, same maker, same price.
I ended up just getting batteries… but not before more employees had to «try» and help me.
This experience was borderline traumatizing. There are tv monitors on every aisle blinking at chest level to show you an awesome video of yourself.
I do not anticipate returning here. I cannot stand being bombarded with feigned niceties and incorrect information/“help”. The have effectively scared me, the extrovert, off with TOO MUCH attempted customer service and interaction. I shudder to think what would have happened if I just went in to browse.
I have never walked out of a home improvement store and wanted to sprint to my car, until today that is.
No redeeming quality here. Still no garage opener. When even they look at the internet, I get a feeling it’s not the place to shop.

Generous donation of materials for Eagle Scout project for Ronald McDonald house. We are loyal customers for life.

I recommend the On-​line ordering, several times we have had excellent support. We have not had this at other big box stores. The manager for landscape provided excellent service and we love the Inland Empire Friendly selection of drought tolerant plants.