Walgreens

The most dysfunctional pharmacy ever experienced, including combative staff. Prescriptions not ready as promised, no pharmacist on staff at periods throughout the day sending customers away who must return later. I waited for half an hour in the drive through in 100 degree weather. An elderly man left his car behind mine and pounded on the drive up window between my car and the window. He said they had sent him away and now he was back and wanted his medication and he could not wait for half an hour in the heat. I waited for him to get his prescription due to his age and level of desperation. Staff communication and follow through is not happening. Waiting long periods of time for a prescription refill and driving a long distance two and three times just to pick up a refill is unacceptable. Have tried to complain to Walgreens, they just don’t get it. Can anyone tell me how you run a pharmacy without a pharmacist on duty?

Sorry for the repetitiveness, but it needed to be written out to explain how totally bizarre the experience was.
I waited in the drive-​thru for at least ten minutes without movement, there were two cars ahead of me, so I went inside, and one other person was ahead of me. I saw one man filling prescriptions and another man walking back and forth, tapping at computers, filling prescriptions, looking through bins. after I stood there waiting for someone to come to the counter for over 5 minutes, I asked the man ahead of me if they had even acknowledged his presence, and he said he thought the man moving about was helping him, and that there was a woman freaking out on him earlier. Okay, they’re having a bad day, I get that, so I just keep my mouth shut and am patient.
It took over 5 minutes for him to ask the man if he was dropping off prescriptions, and then when he was done taking them from the man, he turned around and went back to whatever he was doing, never made eye contact, greeted me, said he’d be with me in a bit, nothing. I waited for at least another 5 minutes before I said «hello?» and finally got his attention, I told him my name and that I was there to pick up prescriptions. He started tapping at his computer, said that one was ready, and the other «new» prescriptions weren’t covered by my insurance, and that they were waiting on hearing from my doctor. I told him they weren’t new prescriptions, nothing had changed, and that 2 prescriptions I dropped off the previous week, and 1 was called in earlier in the day by my doctor. He didn’t even look back at his computer, and said, oh, well, we’re waiting for authorization from your doctor for a comparable medication that your insurance will cover; it’ll be about an hour. That made no sense, it’s sounded like he was making up a reason why my prescriptions weren’t ready, but whatever, I told him I’d take the one that was ready and come back for the other in a couple hours.
When I came back two hours later, I pulled up in the drive-​thru, and was again not acknowledged until a few minutes after I pressed the button, and all he said was «what was your last name again?» I told him, he said he would need my license, which i gave him. again, more back and forth, not saying anything to me, after about 10 minutes I was fed up and just held down the call button, and he came over and said one was ready, and i said okay, i need to know how much longer it’s going to be. He said he could tell me how much longer if I gave him less than a minute, and then after another 5 minutes or more, I pressed the button and held it, because he continued to walk back and forth, not telling me anything. after a couple more minutes, he gave me the last of the prescriptions and I finally got to leave.
I felt like I was in the Twilight Zone. Do the people in the pharmacy know that they are so awful that they don’t even try to be half-​way helpful? Are they understaffed and unhappy with their jobs? I just switched to this pharmacy because I wanted the convenience of a drive-​thru, but this is anything but convenient. I did all of this with a 15 month-​old child with me. Needless to say this was an absolute pain and this kind of service is completely unacceptable. I didn’t blow up on the employee but I wonder if it would have helped if I did. If this is how it’s going to be, I will save myself the wasted time and inconvenience and switch pharmacies again, I sent this in on their survey that was printed on the receipt, we’ll see if I hear back.
Oh, and that whole deal about needing authorization for a different medication? It was completely fabricated, the medications were the exact same as I had gotten the previous month. I don’t even know why he lied to make an excuse for the delay, when it was just one part of many problems they have in that pharmacy. The first time I went there, it was pretty standard. I dropped off the prescription, gave my insurance info, came back the next day and picked them up, all done through the drive through. Why this time was so different is beyond me, but seriously, you have to *talk* to your customers to let them know what is going on!

Customer service at this Pharmacy needs a lot to be desired. I attempted to call first, and was on hold for 20 minutes after an automated answer before I hung up. The following morning, I visited the pharmacy to get a shingles vaccination. The pharmacy technician processed my paperwork and told me he would be with me shortly. A half hour later I was still waiting, as he was extremely busy. He was a phenomenal multitasker, flying from one task to another, counting and packaging pills with blazing speed, waiting on customers at both the drive up window and the counter, and answering the phone in a professional manner. How one person can manage a busy retail pharmacy effectively and safely is beyond my comprehension. After waiting some more, I left. I will attempt to find another pharmacy to get my shot, hopefully, one whose business plan includes adequate staffing in the pharmacy department, as well as customer service.

Very clean, ample parking.