The customer service was most excellent. In spite of the fact that it was very busy with many other customers, the manager noticed that I was wandering around(clueless!) and asked whether I wanted to check in. I did and after only a few minutes there was an associate to help me out. The associate was super helpful but not at all pushy. Although I was only buying an inexpensive prepaid phone, he took the time to set it up for me and transfer over my old number/balance. Service was quick and prompt but never rushed. Switching to my new phone was totally painless. I am very happy!
Jaclyn V.
Place rating: 1 Redding, CA
It was not busy in the store, but the employee that handled my mobile phone problem was unhelpful. As a person that works in customer service I did not find it satisfactory that I was told to «oh go online» to solve my phone issues. I understand AT&T does not handle mobile phone problems any longer but goes through a third party, but it seems ridiculous that I would be turned away to not even be able to file a claim within the provider’s store. What happened to going the extra mile for the customer and providing service? He was lazy and did not seem to care that I was in need of assistance. I am looking in to changing my mobile carriers because this is the third time this has happened to me in this store. Thank you.
Me H.
Place rating: 5 Anderson, CA
Great services. Professional. Greeted by a manager who was friendly and knowledgeable about their products.
Jessica G.
Place rating: 5 Cottonwood, CA
Was greeted at the door with a smile and friendly greeting. Then was waiting maybe 5 minutes. I was helped quickly and she was very helpful. Took a long time to transfer the number but that wasn’t her fault. Had to get a second phone cause my Trac phone wouldn’t transfer over. Second lady helped find a good phone for my husband that was a great price. Ended up taking 2 ½ hours cause of the number transfers and messing with the Trac phone but was still a great experience thanks to the staff.
Double K.
Place rating: 2 Honolulu, HI
Went in to see what our options were to upgrade a phone. The lady at the door maintaining the sign in list was extremely friendly and helpful, wish I could say the same for the rest of the staff. We gwaited about 5 minuets or so before our turn, we just beat the rush.
Adam G.
Place rating: 1 Marina del Rey, CA
Completely unsatisfied with the service provided. The associate was either unknowledgable, unwilling or just plain dumb. I will never return to this store.
Ali D.
Place rating: 1 Carmel, CA
Rudest most unhelpful people I have ever met, very stuck up and absoloutley embarrassed my mother in law in front of the whole store, not professional at all.