Reservations Unlimited

For Christmas I planned a 4 night stay at Brett’s River Lodge for my children and grandchildren. We had a lovely time, except one of the grandchildren got extremely sick. A couple of the families left out at midnight to head to get him medical treatment and the other two families planned to leave the property around 4 am to get home in time for Christmas. While packing up our four month old grand child and all of his many belongings the property owner came out of the adjoining house and cursed the father telling him to just leave and «get the f… out!» He then proceeded to bang on the downstairs bedroom door for at least 15 minutes cursing and telling them to leave. My son who was downstairs asleep at the time had no idea what was going on. His first thought due to the intensity of the banging was that a wild animal was banging on the door! They literally feared for their lives, this man was absolutely crazy!
I paid over $ 2000 for a four night rental, and this is how we are treated? We were very polite guests during our stay, we do not party, we were in bed by 10 every night, up around 7 and gone all day skiing. I am literally in shock at the language and treatment we just recieved. DO NOT RENT this property from Reservations Unlimited.
Update– Reservations Unlimited took care of our last nights stay. They will no longer book for this property. They were very professional and apologetic. I will rent from them in the future.