When our A/C went out on a Saturday night we needed after hours service. I called serval places and no one was willing to help. All of the places I called claimed to have 24 hour emergency service. I called Boan and they were the only place that was willing to help. Before making the trip and charging me hundreds of dollars, Jeff walked me through fixing the problem. I had given the same info to all the other techs and they just wanted to make me wait and charge me a ton. Thanks to Jeff’s honesty and customer service Boan will get my business in the future.