Mastria Buick GMC Cadillac

Raynham, United States

2.3

11 reviews

Contacts

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Telephone:
+1 508-802-4355
Website:
www.mastriamotors.com
Address:
1525 New State Hwy Rt 44, Raynham, MA, 02767
Nearby public transportation stops & stations:
2.2 miWhittenton 3 Corners
2.2 mi1380 Bay Street
2.4 miNorth Woods
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Today

Today –
Local time (Raynham) 11:48 Friday, 29 November 2024

Business hours

Monday –
Tuesday –
Wednesday –
Thursday –
Friday –
Saturday –
Sunday –

Description

Specialties

Mastria Buick GMC Cadillac has been doing business for over 50 years and is proud to serve the Raynham, Mansfield, Plymouth, Boston and Norwood, MA areas with new and used Buick, GMC and Cadillac vehicles. We provide free service pickup within 50 miles, a credit rebuild program, body shop, towing, and AAA 24-​hour roadside assistance. All Buick, GMC and Cadillac customers looking for a new or used car dealer to take care of all your automotive needs make the short trip to Raynham, MA.

History

Established in 1955.

In 1955, at the young age of 26, Richard Mastria Sr. became Taunton’s promising new dealer. Located on Rte 44 on the way to Seekonk, Mr. Mastria established himself as one the most outstanding dealers to serve the Taunton market. In 2004, Rick was presented with the opportunity to expand his business by moving into the import automobile market. In one year’s time, Rick, along with his valued management team and loyal customer base, opened a Nissan franchise, located on Rte 44. All of Mastria facilities are state-​of-​the-​art and are committed to the highest level of customer satisfaction.

Meet the Business Owner

Rick M.

Business Owner

My name is Rick Mastria and I am the President and Chief Executive Officer of the Mastria Auto Group. I am the third generation of automobile dealers in my family. I grew up in the business, learning from my father at his Chevrolet dealership in Taunton, MA and then, at 25 years old I became a dealer myself. Today, my primary responsibility is to direct the future business planning for the auto group. I have built my business by focusing on the needs of my customers. My open door policy encourages all customers to contact me directly should the need arise. I have found that the best advertising is through word of mouth and by being accessible to my customers, I hope to reinforce to them that I care very much about their experience at Mastria.

There have been many milestones through the course of my career at Mastria but I am most proud of the fact that I was able to diversify the portfolio of the business. This has allowed me to offer my customers a wide range of products.

Mastria Buick GMC Cadillac also recommends

Mastria Nissan

18

reviews

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Body Shops

Rick M. says,

«Large inventory, knowledgeable staff and overall friendly place to do business.»

Mastria Subaru

22

reviews

Car Dealers

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Auto Parts & Supplies

Rick M. says,

«Outstanding team of product specialists who’s primary goal is to find the right vehicle to match your needs. Service department is top notch.»

Nearby

Near this location:
1
ft
Saturn of Raynham
1545 Route 44
1
ft
Saturn of Raynham
1545 Route 44
1
ft
Chestnut Farm Apartments
100 Chestnut Farm Way
1
ft
ECM Landscape
1
ft
Mastria Nissan
1305 New State Hwy Rt 44
1
ft
ALL STAR Business Brokers

11 reviews of Mastria Buick GMC Cadillac

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Place rating: 4
Providence, RI
I had a great experience here. Dave T and Dave M were very helpful and friendly. I got a great deal and I love my car. Couldn’t be happier with the service I experienced.
Place rating: 1
Taunton, MA
I bought a new 2015 Sierra. When I reach 80MPH the center console vibrates like mad. I showed the service rep a video of it, after the 2nd attempt to correct the issue, I was told by the service manager «nothing more we can do for you» I had to get GMC customer service involved. Major fail on GMC Mastria. Today Mastria lost a customer.
I will never recommended them to anyone.
Place rating: 1
Middleboro, MA
Not a good experience;
First there was an issue with communication from the rep that was very impactful. I dropped the car off at 8:30 under the impression it was finished that day. I called the dealership at 5:00 since I did not hear from them all day. The rep then told me they need to keep the car, and I asked about rental since I had not planned being without a car on Saturday. He told me they didn’t have any, I hung up and then called back two minutes later. My had rep went home and I asked for a rental from someone else which then magically appeared. I had to rush down to get there before closing.
Second, the price. I originally was quoted about 540, when I got the bill the next day it was 900. The rep never shared (even though part of original ask) the 120 dollars to replace license plate light bulbs, and there was another issue doing the original work that was extra (not a big deal) but he never gave me that cost when he called me the day after. Since I was already upset about the lack of communication and care for customers time this was just salt to my open wound.
I have been going to Masteria for several years but after this experience I might not go back.
Place rating: 1
East Taunton, MA
Absolutely awful! Trying to make an apt for a recalled vehicle is like pulling teeth! The service department seriously needs to be trained in customer service!
Place rating: 1
Fall River, MA
Worst dealership to deal with regarding service! They’re a bunch of crooks.
No such thing as free tires for life!
I bring my car in because my front two tires are worn down to the wires. All four tires were replaced by them in March of 2014. At that time no alignment was done. I’ve never heard of such a thing, nor was I asked if I wanted an alignment. Then I get the excuse because I denied the 60k service in October 2014, i now have to pay for my tires that were never aligned to begin with. If I had known this, I would of done the 60k service and been done with it. But again no communication. So free tires for life? I don’t think so!
Place rating: 1
Berkley, MA
Worked with a guy named Rick. We agreed on a price and when I went back the next day he told me the price had gone up over $ 1,000. Right then the trust was lost but I got the car for the price. After negotiating AGAIN i got the car. Although it did not come with the features he said it did like blue tooth and satellite radio. So basically made false promises to make the sale. I do not trust these guys. I will never go to another mastria location and I will tell all my friends the same. Stay away
Place rating: 1
Boston, MA
Very disappointing dealership. My father purchased a car less than a year ago and has since discovered multiple problems and has sunk an additional $ 2500 into a CADILLAC. Shortly after purchasing the used car (without floor mats) we discovered during a snow storm that the front windshield leaked and would flood the floor of the vehicle (hence why they had removed the floor mats). When asked about this issue, and if they could find the leak/​replace the windshield they said they would have to charge to replace as it’s not a damaged windshield. This was withing 3 months of ownership of the vehicle. The problems have since continued and needless to say nether I, nor any members of my family will EVER purchase a car from Mastria again. I will also be sure to tell anyone I possibly can how we were treated. Certainly not the experience one would anticipate when purchasing a Cadillac. I decided to go to the Norwood Landrover dealership instead and couldn’t be happier!
Place rating: 5
Westport, MA
I don’t usually review this type of thing, but the folks at Mastria GMC, Cadillac, Buick in Raynham, MA were fantastic. I was right on time for my appointment and they had the keys ready to rock and roll and honored my request for a turbo with a 6 speed manual transmission. Jim, the sales professional (a term I don’t usually use!) was assigned to me. We walked around the car a bit, talked about the body lines, the design, what he liked about it and was LOADED with information about the car– from the roof line, mirror shape, lower rear diffuser, and more– he knew it all. In my opinion, this is a very rare trait in a car salesman. We got in, he pointed out simple things like the laminated windows, sound deadening (noting that the exhaust can still be heard), and how to use the infotainment system. I turned the car on and noticed we were nearly out of fuel. He quickly got some cash and we hit the gas station. Instead of a measly couple of bucks, he filled the tank half way– again, not typical of a car salesman. We went for the drive and while I was enjoying the acceleration, braking, and handling, he put up no protest to my driving style. I asked and told him what I was going to do before it happened, but he never once suggested that I not do this or that. During the drive he pointed out the differences between the ATS and the 3 series and the people he’s sold the ATS to who have traded in 1 – 2 model year old German vehicles. After the drive, I told him I was off to check out the competition to make an informed decision, but he didn’t urge me to sit and try to sell me the car, but instead took a no pressure approach, told me that it looked like I really enjoyed myself in a Cadillac and if I decided to come back, to give him a call. Hassle free! if I were able to buy a new Cadillac, this would be the guy and the dealer I’d get it from. If his representation as the face of the business was any indication to the rest of the dealership, they’ve got it right.
Place rating: 5
Whitman, MA
this was my second time purchasing a car at Mastria and the experience was excellent from start to finish. The sales person Scott was very informative and he worked closely with the finance person to get me a much better deal than I expected.
Place rating: 1
Bristol, CT
Called this dealer about 2 weeks ago asked to get a loan so We fill out a appl and looked a which car we wanted a 2008 CTS we waited three days to hear from the finance did not hear anything after 7 days we get a call from Craig Gravem Business Development Manager and he said very sorry we did not get back to you we are very busy then we hear back from the finance dept that me and my wifes credit is no good and we can get only a older car with 3000 down so we sent this to them and still did not hear from them ll I can say is Your finance guy does not know his business you talk to the person before you give a yes or no to a loan. We want to a dealer near you and got a loan on a 08 CTS 72 months 7.50% loan 23,500.00 500.00 cash and my tradein a monthy payment 354.44. So you lost 3 customers I just think that you need to talk more with your soon to me customer you guys put me in a bad place. I will be writing reviews and write to the BBS in you town about this 9 days of waiting and B.S.
Place rating: 4
Manhattan Beach, CA
I recently purchased a Chevy Silverado from Mastria Motors in Raynham. I did a wide range search and they definitely had the best prices in town. I worked with a woman named Colleen that did her best to make sure our experience was a positive one. I give 4 stars instead of 5 because there was a bit of confusion that could have been avoided, but overall the end result was a positive one. I highly recommend that anyone works with Colleen as she really cares about her customers and wants to make sure the experience is positive.