Wow. I said in my previous review that I would return m I wish I hadn’t. We were seated promptly. However, the server seemed impatient to take our order before we had a chance to peruse the menu. We asked him to «give us a few minutes» twice. He never came back and, I think, ultimately ignored us trying to get his attention. Good reason to leave. We did. Since we had ordered water, it wasn’t difficult.
Key C.
Place rating: 2 Grandview, MO
I continue to visit this location because the food is great. However, customer service, standards, and wait time are horrible. Staff almost always forget to deliver your entire order purchased. There is hardly any customer service. Standards are low. For example, shakes are delivered via drive-thru with the mix dripping alongside the cup. The wait time is lengthy each time whether I’m the only car or not. This would be fine if there were better customer service, higher standards and better food quality. Staff act as if they do not want to work or be there. The staff almost always have a snotty attitude. Working, well, that’s life! Everyone has to work whether they choose to or want to. This location should look into retraining or getting rid of some employees. My family only order from this restaurant purely for its rockin’ food!
Dan R.
Place rating: 4 Lees Summit, MO
We give this Steak n Shake an extra point because they were open on Christmas and we were busy jumping around from one household to another trying to see all of our kids and we just needed something quick, hot and easy. The team working on Christmas day were so nice and made the place jump with the spirt of giving. The food was just like every other Steak n Shake and that is what I am after when I go into a place like this please be consistent may my hot food be out and my cold food cold! They performed over and above working on Christmas.
Not Telling M.
Place rating: 1 Kansas City, MO
Gag worthy visit. I got the shooters with Frisco sauce. The place was so dirty you could see cups, fries and filth all under everything. Seriously your drive through customers see this trash. Try sweaping up a few times a shift… awful. My burger tasted like year old grease. My guess your grill is as dirty as your kitchen. I won’t be back.
Sue W.
Place rating: 1 Raymore, MO
AVOIDTHISPLACE! On my 1st visit tonight(which will be my last), I was greeted by a snippy hostess. I went to the counter to place a takeout order for a shake. I waited and waited and waited some more, about 20 minutes. I would have walked out, except that I had to pay for the shake up front. Finally a young lady came over and asked if she could help. I complained about the too-long wait for a shake. She asked if I wanted to talk with a manager. One finally came over with my long lost shake. I told him I wanted my money back and their conduct of business was totally unacceptable. He gave me my money and mumbled an apology, although I couldn’t be sure it was sincere.
Brent D.
Place rating: 1 Gardner, KS
Takes too long to get food and it’s nasty greasy. Just the air in here will cause break outs. Eat here and die young and fat. Murcia
Sydney D.
Place rating: 1 Lees Summit, MO
this place sucks. the food is bad and so is the service. we asked for salt and vinegar fries with our burger and the waiter had forgot to add the salt and vinegar to our fries. when we complained to the waiter, she brought us out a little cup of salt and vinegar for us to put on our fries. they are supposed to toss the fries in that when they are hot, instead we got fries that had a salty mixture dumped over them. all of our food came out cold and was poor quality. finally when we were ready to leave, we went to go pay and the cashier was too busy talking to her friends that were sitting at the bar to quickly ring us up for our food. this place is not worth the measly $ 12 it was to eat here. go to Culvers instead, its a much better hamburger and the service isnt as bad as steak and shake.
Dan S.
Place rating: 1 Raymore, MO
Server was good, food delivery was slow as usual, order was not prepared as server wrote down. Frustrating.
Kelly L.
Place rating: 2 Creighton, MO
Food is good, great prices but service is way to slow. One person works dining room and drive thru so if your eating in you have to wait.
Zak T.
Place rating: 4 Grandview, MO
Have gotten what I have come to expect from a Steak N Shake. Good steakburgers, fries, and milkshakes. Only 4 because the last time I was there I felt like our server was waiting on the whole place. They could’ve had one or two more waitresses.