Garro Tire Service

Where do I start! I appreciate the out of town people that commented but, let me tell you about my experience. First, I took my Escape in for front tires and an alignment. They told me I needed a ball joint and tie rod on one side. I ok’d this. It would take a day to do, which was fine. I received a bill for over $ 600.00 dollars for work completed. I paid it gladly to know my vehicle was safe. I get home to find out that the $ 262.00 for tires were never put on, which I Did Pay For. So I have to travel approx. 15 miles and waste my time to have the tires put on that were Never installed. Fine, so I get it home, and realize the almost $ 50.00 I paid for an alignment was done prior to the new tires (on old tires, not replaced) so I had to drive in again 15 miles and almost two hours to tell me it was fine. I’m sure from the ignorant sales man that I spoke with that they never even did any thing. My car still pulls and is not correct. I will never (Did I say NEVER) return my car to this shop. I have spoke to many local people and they used to be wonderful, however, they have changed hands to a family member and DO NOT TAKE YOUR VEHICLE THERE. New Management… Sucks. Never again!!!

It’s nice that the employees came here giving a great rating.
Now for the truth.
About 3 years ago I called to see if they had time to do my front brakes, they said bring it right in the cost is 80 bucks.
They tore my care apart and told me the rotors were shot.
Because the rotors on your car are composite the cost will be $ 280
Being I’ve worked on cars most of my life I knew that the rotors were not in fact composite or special, so I just had them throw it back together.
They wasted my day & time with trying to bilk me for alotta bucks.
Screw them, they are not trustworthy and I’ve never spent another dollar there.

What makes you return to an auto service shop? For me it’s quality work, honesty, integrity and truly a staff that you can trust. I’ve been ripped off just like you at other places, but Garro tells you how it is. If he can’t do it, he won’t blow smoke up your rear telling you he can. He’ll give you an estimate that you sometimes have to ask twice to make sure you heard them correctly, because the dealer would charge you twice.
Here’s a guy that’s passionate about cars. His waiting room has the Speed Channel always playing and he drives some of the most impressive cars available to non-​racers. He’s a driving inspiration… even when I pull my old beater into his garage.
I’ve returned to Garro for service for years, because I’ve always been happy and I’ve always received 5-​star service.
Yesterday, I felt so bad, I misheard my wife on the estimate and I ended up shorting them $.45. I offered repeatedly to go back to my car to get it, but Garro was super cool about it. I won’t forget that, and I’ll always return.