Domino’s Pizza

Worst Customer Service. The crew working are not customer friendly and rude. I have visited this place 4 times and i can confirm that it’s not just one person’s behavior but ALL of them are horrible. I would never go here again. Guys Please refrain from going here.

Easily the worst service I have ever experienced. I will explain why. My fiancé and I decided to order pizza while watching the movie Trainwreck. The pizza ordering process ironically is what ended up being a Trainwreck. We ordered online and my girlfriend wanted buffalo chicken strips. They only had the option of choosing REGULAR chicken strips. After I ordered she realized this and literally 1.5 minutes later she called the location to explain we needed buffalo chicken strips. This did not seem to register with the Domino’s associate on the phone. The first response was «we cannot do that.» What? Second response was «we cannot change the order.» Excuse me? We just placed it 1.5 minutes ago (now 2 minutes). Finally the answer changed to «The delivery already left so now we definitely cant change the order.». So the delivery left THREE minutes after we placed the order via the cellular phone? WOW. Absurd. Will never order from here again. Bad customer service wouldn’t be the right verbiage for this, ironically «Trainwreck» service would be better, just an irrecoverable massacare that makes no sense whatsoever.

I’ve been coming to this place for years and I can’t complain. It’s fast food pizza and it’s exactly what I expect each time I order.
Food: It’s fast food pizza so don’t expect much! However with that being said, it’s still pretty delicious.
Service: The employees there are friendly and they’ve never messed up any of my orders. I order my food online and whenever I go to pick it up, it’s already waiting for me. They call you if they see anything unusual in your order (if you order online). e.g. If you order pizza without cheese, they’ll call you to see if it wasn’t a mistake. Fantastic!
Price: You can’t beat these prices. They always offer coupons and special deals so you get the best bang for your buck. Ordering two medium pies for $ 5.99 a piece sounds like a fantastic deal to me! Ordering 1 medium pan made pizza with two toppings will run you $ 7-​$ 8 and that will feed 2 – 3 people.
Atmosphere: There’s a little sitting area that has outlets as well so you can eat some pizza while you work! The kitchen is viewable so you can see how they create your pies.
Overall, if you want something that’s fast to get and inexpensive and tastes good, come to this Domino’s pizza, you won’t be disappointed!

Poor customer service. I wouldn’t order again!

Ok so I don’t usually care to write reviews for chain locations like this, but when I can easily compare the Dominos where I work in Madison and this one by my house it becomes easier. Madison is totally a five star shop. Once they even walked pizzas over to me in my car at the far end of the parking lot because I had a sleeping baby in the car. Always done perfectly. The wait can be long but it’s a busy place. That being said, this place could stand to take some tips. Routinely my crust is undercooked and not once have they remembered the sauce cups I ordered AND PAID EXTRA FOR. Not once. I mean seriously how hard is that? Unlike most of the other area locations this one has a delivery minimum of $ 18 so even after ordering two pizzas and a two liter of soda I have to add more to my order. I typically do this with sauce cups that cost 50 cents a piece. You don’t even get a free one with some things anymore but fine. I’ll order them. Then they show up 15 minutes later with raw pizza and half my stuff missing. Also routinely forget the credit card receipt. Then stand there looking confused. Once I just signed a piece of paper and wrote the total because the delivery guy had no suggestions. He just kept saying «well I don’t have it». Ok so let’s brainstorm a solution buddy. Get your head in the game. Of course I’ll go back because it’s convenient but they could try to not suck so hard at such a simple task.

i received a Raw pizza… literally…a doughy raw pizza… when i called to inform them the guy on the phone told me to microwave it… and that it actually tastes better when its microwaved…
They did say they’d give me a free pizza next time i order (didn’t offer to replace this one) but i doubt i’ll be ordering from here again.

Super poor customer service — all we wanted was a receipt from a delivery and they couldn’t provide us with one. When we called the store to ask for the receipt we got hung up on so we went to the store. The manager at the store yelled at my colleague and told her to get out of the store and threatened that he was going to call the cops. What a creep — all we wanted was a simple receipt and he was so rude, he lacked ethics and professionalism. I would suggest that no one orders from the store — they are a poor example of a business. With all the wonderful mom-​and-​pop pizzerias why would you order from this horrible Domino’s.

I order from here a lot because it is convenient, it’s fast, it’s pizza. Hard to screw up.
That said…
They have repeatedly cut my pizza into squares instead of the proper triangle slices. After a long day working 2 jobs and being beyond a little hungry one can understand how this can easily be the straw that breaks the camel’s back.
I have told them this several times, in several ways:
A.) I told them in person, in the store right in front of them. I received a next to no response, sort of blank, vague stares from employees baffled at what they should do.
B.) I called and informed the day manager of the issue, who’s response was basically, «Well, so, what do you want me to do? I can’t watch everybody here all the time. You could, uh, write it in the notes section on the ordering website.» — I looked, there is no ‘notes’ section on my mobile. I let him know this, I also let him know that I did not expect him to have to ‘watch everybody all the time’ (that is what babysitting is, not managing) — I expect him to train them properly, and I’m sure Domino’s expects him to train their employees properly too.
C.) On their Facebook page, where I was politely given the ‘fuck off don’t say that here, send an email” notice by Domino’s employees, so I went to email.
D) I have sent Emails to Domino’s to discuss the issue, they responded by saying the equivalent of «Gee that’s bad, lets get to the bottom of this!», and I have still not received any follow up on the issue from Domino’s.
E.) There is one evening manager there who is awesome and the only reason I go back, because he actually cares that I have my pizza done right. I thank you, I am so sorry I do not recall your name, but I sincerely thank you.

This happened some time back. It worth capturing as you need to be watchful about how they price and charge; not an honest operation. Employees (Vanessa and Ho) were absolutely rude and arrogant!!! I ordered two mediums pizza’s and the price was indicated as $ 6.99 each. I referenced that the nationally advertised price was 2 medium pizza’s for $ 5.99; however, employee (Vanessa) indicated that this store was no longer offering this. Ho was subsequently rude and abnoxious when providing the pizza to me. Complaint was filed with Dominos Corporation who indicated offer was valid and they should have honored. bottom line: they were trying to push higher pricing; spoke to owner and he offered free pizza. Also agree that consistency is. It good; well cooked at times and undercooked at other times.

Dominos is great. This location has very poor customer service. Continues to mess up the toppings

The kids love Domino’s and, when made right, the pan pizza is actually quite good. And you can’t beat the price and free delivery! The problem is that this location is incredibly unreliable. The pizza can be great or lousy, cold and undercooked. Delivery can be quick (~30 minutes) or incredibly slow (~2 hours). After the last 2 hour, cold pizza adventure, my wife called to to let the manager know there was problem — our assumption was that he probably did not know and would be grateful to be made aware.
Instead he started yelling at my wife, telling her that she should have called sooner and that this was all her fault. Needless to say, we have not ordered Domino’s pizza since then.

I continue to have issues with this location. Starting with an order that took 3 hours to be delivered when I had company (little kids). The ‘manager’ wouldn’t remake it and blamed the failed delivery on me saying my phone number was a doctor’s office, though it was saved to my online profile and they used it before. The food is usually cold or tastes like cardboard. The wings are undercooked. And now an $ 18 minimum order for delivery. Sorry — you lost a faithful customer and someone who worked their way through college at Domino’s. Difference is — my owner/​manager cared to the point of white glove inspections once a month.

I order from here pretty often, me and husband always get home late and there usually the only place still opened and delivering. The food is usually always pretty good, pan pizza is my favorite.
As for the customer service it is the best in my opinion when I call I place my order in less then 20 seconds literally I love that when they are quick and know what there doing and always very polite!

We love their artisinal pizza’s and it’s great that they deliver, and you can even track the cooking process!