Marty’s Reliable Cycle

First off I should say that I have not purchased a bike from Marty. So this review is more about the service department. I’ve brought my road bike in maybe 5 times now for service. Even though I have’t purchased my bike through them, they’re willing to see if it’s a quick fix that they can do for me on the spot which in most cases it is.
Yesterday I dropped it off because of some new mystery sound and wanted to get this taken care of and just a general tune up before the NY Gran Fondo. Dropped it off on a Monday and had it back Wednesday. Only missed a day of cycling! Sure enough, mystery sound gone, shifts even smoother… They even noticed that I installed my brake shoes upside down:) and fixed it.
I can’t tell you how many times I’ve dropped a bike off to have adjustments just to get it back in worse shape. Not so with Marty’s.
Pricing is fair and when it’s some quick adjustment they do on the spot for me the charge is so affordable that I go out of my way to load up on GU, socks,… to support the shop (feeling guilty that I didn’t buy my bike there).
Tom

Marty’s strength is the education of the staff and selection. They have one of the finest selections of children’s and adult recreational bikes. They present variety in design, color and parts/​accessories and have a very friendly staff that will not push an upsell or make you buy something until you are full comfortable and educated. Excellent stop if you are in need of a new bike.

First thing you should know, is that the «new» address for Marty’s is 1164 State Route 10, Randolph. They used to be located less than a mile West of where they are now. They are still on the West bound side of Rt. 10. Now that I may have told you something you already know, it’s time for my review…
Remember when there was a time when stores offered personalized, helpful and friendly service? Well, at Marty’s you can still get that. They are extremely knowledgeable and this is a real bike shop. They only carry quality products. Are they going to have the cheapest price around? I’m not really sure about that. I don’t mind paying a little more for things when I know I am getting reliable information, learning a little something and walking away thinking, hey, that dude really know what he’s talking about. It seems as if most of the people in sales have been working there forever. That tells you something, they like their jobs. As a consumer that alone means something to me.
You can buy your bike at a big box store, but it’s not going to compare to the bikes you can buy at Marty’s. They offer lifetime service on bikes over a certain price. I have bought 3 mountain bikes, and 2 kids bikes from them. They never talk down to you just because they are experts. Instead, they try to pass on what they know and that’s a big help. I learn a little something every time and I always walk away with a smile. I almost forgot to mention, the store is really nice too, lots of products on display and just a nice chill feel to it.