Mountain View Oral & Maxillofacial Surgery

Beware of this office whose staff likes to attempt to steal your hard earned money. While the dentist is great the staff in charge of accounts are highly incompetent and you will find that you have been misquoted and will receive bills that you were not expecting. I would advise that you double check, confirm, and get everything in writing if you choose to have any procedures done here.

I HIGHLY recommend this amazing office! From start to finish, great, friendly, professional atmosphere! I hear horror stories about how much pain and swelling people have after the wisdom teeth procedure, and I couldn’t be more happy with my results. They fit me in right away with a referral from my dentist Dr. Peter Yanes (who also was able to fit me in today because of the pain that I was feeling from my broken wisdom tooth). I went directly over and immediately I was greeted by name from the beautiful Monique! Josh is also wonderful in explaining the procedure and explaining of any complications that would arise confidently. They also completely explained to me, in detail, how much my insurance would cover and what are my options. I was not forced in the slightest to make a decision. And they were able to do the procedure right after! This is one fantastic surgeon, because I am in absolutely no pain at all. I feel very, very lucky that I got to experience this usually very painful, upsetting moment with this very skilled office!

The place is gorgeous. They have comfortable chairs, a flat screen TV and complimentary coffee and water. It’s clean and new. The staff are very friendly as well, which put me at ease when I went there recently to get my wisdom teeth taken out. Smooth and easy process. The reason I mark them down is because of their lack of info regarding after care. They didn’t explain what I should or shouldn’t be doing to take care of myself after getting my wisdom teeth out and they didn’t give me a tool to help keep the area clean leading me to be in unnecessary pain. Nice place and friendly staff, but I’m pissed that their lack of forethought led to me being in more pain than necessary.

Very disappointed. My wife went in for a consultation (which they billed our insurance 160.00). They explained the costs of what our insurance would pay and what our out of pocket was going to be. I asked them if they had verified with my insurance because we had a recent issue. They said they verified and we scheduled the surgery. Upon arrival today to have the surgery we were taken into the consultation room and told that they made a mistake. Our out of pocket was now going to be an additional 470.00. We felt that they should have had the courtesy to notify us before so that we could do our due diligence. When I verified what they said with my insurance I realized that our out of pocket was even more based on what they had told me today. We were supposed to pay 173.00 which turned into 875.00. We were willing to pay the majority of it (500.00) even though the dentist office made the mistake. There only offer was to make payment arrangements. We are disappointed because we originally felt that this dentist was of high character and the office seemed to be caring. It seems what they care about is the money! We never expect anything for free but when someone makes a mistake and is unwilling to compromise that reveals the true character of this dentist and his office. My recommendation find another office.

I was referred by my insurance to see Dr Henderson. Earlier that day I went to MY dentist where I received a panoramic x-​ray they then told me I had to see a oral surgeon to have my wisdom teeth removed. When I scheduled the consultation with Dr Henderson office. I told them that I had a panoramic x-​ray already done earlier that morning. The receptionist was able to schedule me a same day appointment and she wanted me to bring in the x-​rays. As I filled out papers I ask the receptionist «This consultation is free correct?» She assured me that it was. They then proceeded to give me another panoramic x-​ray, which I I questioned because I have the copies from the one I had taken earlier that day. When the receptionist came back to go over the cost for everything, I asked «why did I need another x-​ray and is it going to cost me.» She said no it’s covered in the consultation. Well fast forward a couple months and I received a bill for you named it a panoramic x-​ray. I spoke with the receptionist trying to get clarity on why I have to pay for something that I was told was included in my free consultation. For the last 8 months I’ve been given the runaround I’ve left several messages for the doctor no call back. I will never go back, or refer anyone to his office.

Be aware of this dentist. His concern is his liability and not the well being of the patient.

Great Oral Surgeon! Great experience from start to finish! Warm environmen, great staff! Very nice office! Great recovery, had 3 wisdom teeth pulled! I recommend to everyone! Hope I don’t have to see him again, but if I need some work done, that’s where I’ll go!!!

These are the facts from out visit on 10÷20÷14
FACTS:
My 11 year old CHILD had 3 extractions.
I texted the Dr at the number provided to inform/​ask about the 3 little circle disks left on his body; used to monitor during anesthesia, he responded 3 min later apologizing for his staff for leaving them on my kid.
3 days later I texted again, bc we had completed the meds for swelling and pain. My 11 year old CHILD still had considerable swelling; yes, the after care info stated there may still be some swelling, but bc it was for my CHILD, I texted the Dr. At 842 PM on Wednesday and included pictures. I texted, «Hello, we finished this bottle. He is no longer in pain. Should we continue to give him the medicine for the swelling? Sorry to bother you. Thank you».
This time the Dr didn’t respond until 651 PM the next day; Thursday. He texted; «Yes… I’d like to give something a little stronger. I need age and weight please». I provided the requested information the same day at 759 PM.
The next day; Thursday, I still had not rcvd a response so I called and left a message at 513 PM. Still no response so I called again on Friday at 1113 AM and left another message.
The Dr never called back or responded to my texts.

Definitely one of the best doctors I have worked with. I had to pay out of my own pocket for my dental work and they were very helpful in working with my budget. They answered all my questions clearly and advised me in the procedures. Highly recommended as they recommended to me.

My 7 yr old daughter had an extra tooth (didnt come out yet) that had to be surgically removed. Her dentist referred her to Dr. Christopher Henderson. I was so anxious because my daughter was still so young to have surgery done. Dr. Henderson was so patient and thorough with answering my million questions esp with sedation and pain.
The day of the surgery came and I like how it started as scheduled. He told me it was going to take abt 40mins fr start to finish and he was right on the dot. All of the staff were really nice and pleasant. My daughter recovered so fast it was like nothing happened right after. As a mom you want to be reassured that everything will go well. I remember him saying during consultation and the day of surgery «we’ll take care of her» and you know what, they really did.
My husband had his wisdom teeth pulled out by a diff oral surgeon and it was a nightmare, even went to ER for excessive bleeding. Had I known Dr. Henderson back then!
He was the 2^nd referral by my daughter’s dentist but I am so glad we decided to go with him. All in all I am very pleased and would recommend him to anybody that needs oral surgery done.

Dr. Henderson is extremely knowledgeable and really makes you feel like your in good hand. I got my wisdom teeth pulled and I felt like he did a great job. Shout out to Kejone the office manager, who is super sweet and helpful! Also updated equipment and nicely decorated. Will refer friends and family.

5 stars for almost everything. Only downgraded to 4 stars due to the trouble it took me to get paperwork from them for my short-​term disability. (If everything else wasn’t so stellar it would be 3 star downgrade… it was that much trouble)
I was referred to this office from Sierra Lakes Dental to have a tooth pulled because a biopsy needed to be done after the tooth was removed to make sure the cyst underneath wasn’t cancerous.
Once I walked I was really surprised by how new and modern and awesome everything looked. Nice flat screen TV (tuned into an actual tv channel not some DVD on a loop). K-​Cup coffee machine (with different flavors, Gingerbread, Mocha, even Hot Chocolate… which is not coffee, but it was still there), and mini water bottles in a mini refrigerator. Marble counter tops, a waterfall sign, clean bathrooms… I was ready to make the switch right then and there from my old dentist office to this one.
I had to look up Maxillofacial Surgery and that started to explain the lush surroundings. Maxillofacial handles the mouth, jaws, face, neck, and skull. But the big money comes from Cosmetic surgery and they do some of that here. Bingo!
I was told that they don’t do regular dental work which was a bummer, but they took good care of me and was to get me in the office on short notice and pull the tooth same visit. Yay!!!
The only problem I had was my short-​term disability paperwork had to be filled out by the Dentist/​Doctor at this location because I had the surgery here. This became a pain. I had to get a release first which took a while because the office was closed for 2 days because of the 4^th of July. I finally had to make a personal visit to the office to make sure that I had all my paperwork on hand so that I could return to work.
Dr. Henderson (nice guy by the way) didn’t seem to understand the short-​term disability paperwork and thought it meant that if he signed it would prevent me from returning to work indefinitely. So. he didnt sign it. So I had to return to the office and practically beg the office that he needed to fill it out or I couldn’t mail it. (doing alot of cosmetic type surgeries he probably haven’t handled a situation where short-​term paperwork had to be filled out) Finally got this squared away so that I could send it to Sacramento… this will be a different monster i’m sure.
Even with that headache, I am please with the work that was done here and the staff was very nice and professional. i would definitely come back, but would probably avoid having paperwork being filled out here if I can help it.
I took pictures of the office so you can see how nice everything look. Enjoy!