Lee Albert DDS

I called today as a new patient trying to get an appointment ASAP. As I was asking questions I was rushed off the phone by Michelle so she can answer another call. Well, getting the other line was fine but she neverrrr came back. I was extremely irritated. This is definitely not a way to treat potential customers. I definitely wont be calling back.

I have been going to Dr. Lee at Rancho Cucamonga Dental Care for many years. When my kids were young, they also went here. I am shocked to see the two bad reviews. I have referred six or eight people and they all love this place too. One of my friends looked up the reviews and told me they were bad. She went to see Dr. Lee anyway and absolutely loves him. He has a great way of explaining things, is conservative and is very gentle. I have really great dental insurance so I can go anywhere but I choose to go here. Peggy is the hygienist I see every six months and I absolutely love her. I have sensitive teeth so she puts numbing gel on them so I am pain-​free while she cleans. You really should try this place for yourself. Sometimes reviews are based on the mentality of the person, which isn’t always so high.

AVOID THIS PLACE AT ALL COSTS.
WORST experience I have ever had at a dentist. EVER. The hygienist was a sweet old lady but NOT fit to be a hygienist. She was very sloppy and rushed through the cleaning, spraying water all over me. The worst part was she CUT my gums several times with the pick!
I spit out a mouthful of blood in the parking lot afterwards. I couldn’t believe it so I marched back in and asked to speak with the manager. Turns out they have had MULTIPLE complaints about this hygienist. I asked why she was still allowed to work there and why they had scheduled me to have my teeth cleaned by her. The manager couldn’t give me a straight answer. JUST TERRIBLE.

This place sucks! You come on time to your appointment and sit in the waiting room for an hour. On several occasions we were overcharged there and had to go through our insurance to fix it but what a hassle! Its easy to get your money taken but harder to get it back. This place use to be good but I think they are in over their head with too many clients. Also they seem to want to always recommend this or that be done by one of the cohort rip of specialists that share the same building. Needless to say I don’t go there anymore and am very happy. I feel like I a survivor of an abusive relationship. Oh yeah why can’t we leave zero stars?