Filomena Pascual, MD

Try and wait for over an hour with a breastfeeding infant only to get into the patient room to wait another 30 min. My daughter cried all the time at 1 to 3 months, this idiot told me my daughter was allergic to breastmilk and sent me on my way with disgusting smelling and tasting formula. After forever on the Internet, calling la leche, consulting upland hospital… finally figured out as b feeding mom, I couldn’t eat dairy, she was simply colicky from dairy I was eating. Btw, breastfed until 1 year, no thanks to this so called doctor. Office staff rude, not gentle and caring like you would expect. If you want a true health doctor try Dr Wellhausen in Loma Linda. Don’t forget to eat a granola bar and drink a green smoothie on the way there, BUT she knows true health and that’s what parents want for their children to grow healthy n strong!!!

Just moved to the area, and started coming to Dr. Pascual. We had a wonderful Pediatrician before, so I was pretty surprised at how cold and uncaring Dr. Pascual was, and her rude staff. My little girl was very sick with a fever, and a very bad cough. She didn’t even prescribe tylenol for her. She swabbed the back of her throat, and when my little girl put her hands up, because of the uncomfortableness, Dr. Pascual started yelling, «Don’t touch me, don’t touch me!»
I was shocked at her reaction. I’ve never seen a medical professional act like that. Needless to say, I will not be coming back to her. Anybody will be better than her. Cold. Uncaring. Rude staff.

Took my newborn here in August 2013 for his first visit three days post delivery. She never asked any questions, was talking nonstop the entire time never giving me a chance to ask any questions and when I did manage to get a word in to tell her I was breastfeeding, she gave me bag of formula and formula coupons to take home with me. Then after looking him over she tells me to come back in two months for another checkup. Two months? I’m a first time mother, I don’t know what I’m doing! I have no experience whatsoever with babies or how to keep them alive for all she knows. My baby isn’t even a week out of the womb and you don’t want to see him any sooner than two months to make sure he’s growing and thriving? I found a new pediatrician that day when we got home and we didn’t hear from Dr. Pascual ever again. No phone call to see how things were going or a phone call to remind us of the two month checkup we were supposed to have.

All around staff is great and we love Dr.Pascual. the girl at the front desk however… Rude!!!

I have mixed feelings about Filomena Pascual. First off, she overbooks appointments and the wait time is ridiculous! I’ve never been seen on time and have had to wait over an hour and a half a few times. That’s not easy to do with a whiny toddler! Her front-​desk receptionist is unfriendly and they don’t accept credit/​debit card payments under $ 30 so cash is needed. Dr. Pascual can be kind of condescending at times and does tend to brush off the concerns of parents, but I think that maybe in her culture that is the way things are handled. I’m not making an excuse for her; I just think this is why she is the way she is. If you are firm with her and insist on being taken seriously, she will take you seriously. That’s how most doctors are; they have to be pushed a bit. I’ve considered dropping her as our pediatrician for the last two years, mostly because of the wait times, but her office is so close to my house and she’s become very familiar with us and knows our history, it is hard to make the change. I have a PPO and can go anywhere I choose, but there aren’t many options in Rancho Cucamonga. If her wait times don’t improve, I’ll have to go someplace else. My kid is just too much to handle during a 90 minute wait.

Dr. Pasqual was the first doctor both my sons saw when they were newborns (they are 2 ½ years apart). She performed excellent circumcisions in the hospital when they were first born. However, I hated going to her office. The office itself is very nice, clean and kid friendly. The wait time is crazy. My average wait time there was about 2 hours, and then we didn’t even get to see the doctor. Most of the time we saw her PA. The times I did see Dr. Pasqual she was rude. On two separate occasions I had genuine concerns about something and she never truly addressed them, both times she just laughed them off. I have 4 kids, ranging in age from 16 years to 9 months, so I’m not a new parent and I’ve dealt with a lot of different things with my kids. She acted as if I didn’t know what I was talking about.
If you think waiting so long entitles you to a decent amount of time with the doctor you would be wrong. Dr. Pasqual never spent more than 5 minutes in the room with my kids. It seemed as if they were always more concerned with getting through all the patients rather than being attentive and caring. With this office it is all about quantity, not quality.

Dr. Pascual is a nice lady and very passionate about her practice. However, her billing department is a mess. It’s a huge headache to deal with this disorganized billing department. They had my daughter’s name wrong, the billing amount wrong and sent to the wrong insurance company. It took me almost a year to finally pay my bill. I was communicating with them and my insurance company back and forth many many times. Very tiring process. I would’ve given them more stars if the billing department is more organized.

Completely unacceptable wait times. At least 60 to 90 mins — guaranteed — regardless if your appointment time. Once you get from the waiting room to the inside you think the waiting is over, but no. You sit and sit and sit while one doctor attempts to deal with six separate patient rooms.
Also it’s illegal (and pretty sucky to your customers/​patients) to require a $ 30 minimum for credit cards.

The wait here is incredibly long. I have even booked the first appointment of the day and they never call me in on time. They start the day off behind and book too many patients throughout the day.
Then last month I called first thing on a Monday because my infant son was wheezing and they told me the doctor was out of town for three weeks. She had a few back– up doctors but no appointments avail until the following week with those other doctors. So I had to go to urgent care ($ 50 vs $ 10). Then the urgent care doctor said he couldn’t run tests and to go to our pediatrician. What a pain!
I originally moved to this doctor from one in Pomona when I moved to Rancho because driving to Pomona took too long. I’ve now realized that since I wait so long for appointments here I would’ve been better off staying in Pomona.

I’ve never waited less than an hour to see the dr here. Usually at least 1 hour and a half. The office feels like you are in downtown LA. the doors and windows are covered in glass. Feels very impersonal, like they are bullet proof or something. They book 2 patients every 15 minutes which is virtually impossible to see. They have to make up for the low paying HMOs and mediCAL. The dr is rushed and a bit abrasive. She told my 11 year old daughter she is fat (she is slightly overweight) in a very insensitive way. The staff is pretty nice but that’s about it. I don’t get all the good reviews.

One of the best Pediatricians around. We’ve been coming to Filomena since the boys were toddlers over 10+ years.

The doctor is very nice. However, we had a negative experience regarding lack of responsiveness and ended up switching Peds. The office staff could have exercised better customer service skills. The wait time was too long and the room crowded. This experience was some years ago. Hopefully things have improved.

I went here for my sons 6 month well visit. It was the worst visit we have ever experienced. My poor baby cried the entire time because he was so scared.
The staff and doctor did not even try to sweet talk him. They treated him like he was just an object. The doctor also seemed like she was anti– breastfeeding. I wish I would have chosen another doctor for my sons visit.

I’ve known Dr. Pascual for many years and I have to say that she is without a doubt the top of the line when it comes to pediatricians. First of all, Dr. Pascual goes above and beyond with her facility setting. The waiting room is clean, with many magazines, spacious, and there is always a recent disney movie being played for the enjoyment of her patients. Dr. Pascual sees many patients throughout the day most likely due to the fact the her patients fall in love with her service. She is very prompt and will tell you exactly what is wrong with your child. Also, if there is problem that she does not find suit, she will direct her patients towards highly regarded specialists. Her staff is very friendly, her nurses show compassion and assume therapeutic measures after any shot, making children less afraid of needles (the dum dum pops and stickers are great for the kids!). Of course being a first time parent, trying to find the right doctor can be frustrating, but as parents the main concern should be for the health of our children, and with Dr. Pascual you can guarantee that the right measures are being done to assure your child stays healthy. Overall, you can’t go wrong with Dr. Pascual.