Best Buy

Customer service staff was great! Especially Mili! Bought a product at a different Best Buy and went here to pick up. We changed our minds on our way to pick up and she went out of her way to help us out and we left with everything we wanted. Thank you!

5 months later and the smell of onions and armpits has never been more potent. stay classy Best Buy

Aww Best Buy let me down today. And it’s not because of their prices. They are actually well priced on TV’S and appliances. And their customer service is beyond friendly. Three guys asked me if they could be of any help. Kudos for that. But the movie and music section is seriously lacking. Ok so maybe I am a dinosaur, I don’t use I Tunes or Netflix to get my media. So I am going to see my favorite band The Cure in May. So excited! But I want my hubby to know more of their music before he sees them live. So I went in the store, intent to purchase every album of The Cure I could find for him. Not even one! They are fantastic, what the heck, best buy. Ugh. My search continues, Rhino Records perhaps? On a side note. I apologize in advance, But it stinks real real bad at the Best Buy in Rancho Cucamonga. I dunno what it is, but it smells like BO big time. It’s does not encourage one to be in there any longer than necessary. I keep hoping it’s an isolated incident, but nope the odor is still there to greet me everytime I walk through the doors.

I wonder how much longer Best Buy will be around? I went in to get an iPhone 6 car charger and they only had one option for $ 26. Majority of the display racks were empty and there was really no rhyme or reason to them.
Another area that had iPhone assessor he’s had to Isles that were completely empty. As though they were doing inventory or something. I would think you would do the step at night when you didn’t have customers in the store.
I went to the store where you can find everything Target. And picked up exactly what I needed for $ 15.
Hopefully they can get their act together I would hate to see the final big electronic store close down.

Time to update the review. Electronic staff is still great, they are nothing short of awesome.
THIS NEGATIVE REVIEW IS FOR APPLIANCES.
My gf and I bought a lot of large appliances. Needless to say Vick messed up my phone number so we didn’t get initial calls for delivery. Luckily I was home and they knocked. Christian added items to our order mixing up delivery dates. We had no fridge, it was supposed to be delivered Sunday. We didn’t get it until Tuesday afternoon. I will say that the Supervisor Steve and another great guy Big John really tried to alleviate the situation. Initially when I went in to discuss the problem I just asked for an appliances associate to help. Of course the nice guys in electronics were trying to help because no one was in appliances. So he sees Victor «Vick» walk by, I’m like yes that’s the guy that helped so he goes to flag him down. Rudely Vick walks by use and says I’m not on the clock. Didn’t seem apologetic or anything. Just a douche. It was so funny I felt bad for him the day before because he’s a large older guy. He could barely stand. He kept sitting down. He was a bit out of breathe. Vick may be time to hang up your blue Polo shirt bro. Anyway he adds to that strange man workout smell that resonates from their carpet. The delivery people were nice enough but lingered for tips that I refused to give. I will try the other Best Buy near me hopefully it’s not this bad. (Or I’ll just go here for the awesome electronics staff.) Seriously the appliances team needs better training on their antiquated computer system, or how about you guys upgrade. You’re Best Buy for Pete’s sake.

The review is for the Musty odor that immediately enters your nostrils as you enter the store. Also, I purchased a Refrigerator and was told it would be delivered the next day. Due to the sales person’s error (Vick) I have to wait till next Tuesday. If he helps you during any purchase of appliances, please double check your information. He put our phone number in wrong!

I love this place, they definitely take all my money, I think i spent well over $ 7000 in 2015 and whenever I have a problem if it was a laptop or anything else they always make it up to me by either a quick trade or an upgrade. I don’t like to buy electronics online and like to test the product or research different ones and they are well Davy by explaining everything for you. Also if you have an elite plus membership you get lots of perks and money back including free shipping. Just upgraded my phone to the 6S plus 16gb, cost me nothing as I just traded my old phone. Came back after six days and changed it to the 64gb and no question ask no hassle. Going their soon to upgrade my tv to the 70″. Can’t wait.
Thank you for everything,

Store smells horrible as soon as you walk in and customer service is horrible. It seems like Associates are just standing around without offering to help out.

Blessed to have such a great Best Buy near my home. Not all BB are created equal. Here
they are helpful and never rush you even at the end of the day. The folks with the phones are awesome and the manager Aaron is the best I’ve ever experienced. They price match and are so nice about it. I buy all my expensive electronics here.

I have been on hold for 20 minutes with no one answering the phone. Really?

This place straight out smells like ARMPITS. WTF? Light a candle!

Honestly was painful to go there. First, no help for 45 min. Following that a «sale person» comes that knows absolutely nothing. The guy is completely distracted. He rings me up, makes a mistake and then tells me to go customer service to fix the problem.
Really bad experience.

So happy with this Best Buy. I went in at first almost a year ago to buy a $ 250 TV. Nick, a sales associate gave me great service and great input on how to save money. Today I went in to buy a camera and a couple more TVs. Paul, Jason and Todd were all so patient, informative and helpful. They truly have given me great service. I truly appreciated them and the service and now have become a Best Buy Fan! Earlier this month I bought about half of our companies raffle gifts here, just because I feel they give really great deals for the product. Thanks Rancho Best Buy!

Best Buy use to be a renowned destination of wonderful and innovative technology.
But it’s gotten pretty ghetto over the last few years.
Ultimately, yes, you can come here and get what you need.
But it’s basically like coming to an electronics-​only Walmart.
I recently came and was absolutely disgusted by the smell; it was as if everyone in the building hadn’t showered in a week and had been working in the sun all day. It was nauseating.
Not only that, but their prices really aren’t that big of a deal– department stores, other electronics departments, and ‘competitors’ all offer the same items for the same prices, without the unreasonably long lines and grotesque smell.
I come here if I have to, but otherwise, gross– no thank you.

Wtf it’s near the holidays — why open so late? 10am really? Over 30 people waiting outside to get in — see what’s going on around you — open earlier some of need to work

They are getting 2 stars for their customer service department. The one time I stand in line for return and Exchange, I am greeted by a non smiling not happy rep named Alma. I explained why I am returning the item, she didn’t seem happy while processing this exchange. For a customer service department, customers impression is very important. This is why I love Costco. Hire people who exemplifies your attitude and friendly buying armosphere. It was a turn off. At the end I thanked her which she did not even acknowledge or return.
In regard to sales people at this best buy, they are friendly and knowledgeable.. No complaints there..

Wish I could give them less than 1 star. I ordered an appliance online. An electric dryer. Well I needed a gas one. My bad. So I called in the best buy 800 number and they told me I had to take care of the exchange at a best buy store. So I figured ok I’ll go buy some stuff in the process maybe that «go pro» camera I’ve been wanting.
Long story short everyone in the store knew that exchanging online items was hard and always resulted in angry customers. I had to get a manager from the 800 number to tell the store manager «Asian middle age man» to make my transaction because they refused to deal with online orders. I my appliance during the labor day Sale. I still have not gotten the problem resolved. No dryer for almost a month now. Last issue they had was that there system is down… 9÷28÷2015. If they know this is an issue why hasn’t the manager fixed it? Do your job please. Never had a bad experience at best buy till now.
Josie was great tho patient and understanding

Asked for help 10 minutes ago, just sitting here waiting for this guy to «get back to me».
Love that Best Buy has applied the Walmart method of customer service.

Just stopped here a second ago for the Amazon Fire TV device. I’ve gathered that the Best Buy location on 4^th next to Target is no longer open.
Bummer!
As it appears the only options are this one or traveling to Montclair or Eastvale. I desired to do neither.
I don’t really care for this location but I suppose it is what it is. The traffic and infinite shopping around just make it all the more a hassle getting here. As someone mentioned, there is ALWAYS a vet affront the entrance panhandling, I faked a phone call and dodged this bullet.
What I’m reducing not one but TWO stars for would be customer service itself. Clearly I was in the store for a purpose as no one just wanders into Best Buy aimlessly (unless in search of air conditioning on a hellish summer day)…yet…out of a handful of worthless employees, NONE acknowledged me.
I was required to locate what I’d intended to purchase myself and wait to pay. Grrrr.
Inevitably I was finally assisted and the price came up differently than advertised elsewhere. Compliments to Charles for honoring the price and getting me the hell out of this place.
Note to self: Next time, shop ONLINE!!!

I am not a big fan of this store and it’s marketing ethics. I’ve had my share of returns and that is one thing I avoid at all possible. I’d much rather not deal with customer service and it’s massively long wait times. The parking spaces aren’t designed to accommodate every commercial storefront and it’s customers that visit this busy corner location just west of Victoria Gardens. Too much activity here that makes parking very unpleasant. I will tip my hat to those geeks (squad) I hired to install my Samsung family room set up two years ago. I pulled the trigger and went all Samsung including 65″ smart, wireless bass, sound bar, blue ray, mount bar and heavy gauge audio and video cables. Kudos to the install team delivering and professionally installing all my expensive junk. 5 stars are for the GEEKS and not to the store and it’s sales associates on the floor.