Michaels

This has been my go to craft store for years but now I can’t stand to be in the store for more than a few minutes at a time. Michaels now caries a line of potpourri that smells so overwhelming it’s almost unbearable. Well it is unbearable and it has ruined my shopping experience with them. I went the Birdcage store and sure enough, I could smell it well before I even got to the front door. What gives you guys??? I have worked in the professional world before. This is overpowering and just terrible to try and be in your stores now when this perfume smell permeates everything. Please lock it away!!! Or just get rid of this, it’s a hazard!

Vicki was my cashier, she was very sweet and helpful. A lady named I think Tracy (she has a tattoo on her neck) was so rude. I honestly couldn’t believe how rude she was to Vickie right in front of a customer. Not to mention she had to of been a manager because she was handling the cash in the registers. I know everyone has bad days but that doesn’t give you a right to be rude to people especially someone like Vickie who is just trying to do her job the best she can.

Need to provide more training to the cashiers or open up more registers. Took 20 minutes to get through the line with only 2 people ahead of me.

I’M BEYOND IRRITATED!
I called at 7:43 PM to make sure the store had the item before I drove over there «oh yes we have it». 15 minutes later I arrive & no they don’t have it. When I inquire Amanda says there was one when I checked sure you checked. I want to give negative stars!

Small but friendly Michaels. I’ve always had very positive experiences here. The customer service has always been excellent. I was here trying to buy up silk flowers for my upcoming wedding and the people there were amazing. They were floored by how big the wedding was and how many flowers I needed so they ended up helping me fill up my cart with the flowers I needed. When the price dropped two days later, I was told my other Michaels stores that I needed to bring in the flowers and sort them so they could do the price adjustment (even though I had a receipt). I ended up doing that for the Natomas Michaels but when I came to Rancho, they seemed stunned that the other store made me do that. They immediately reassured me that I did not need to sort the flowers or take them out of the bag for the price adjustment and just adjusted everything right away. Thank you for being so great to a stressed out bride!

This is not a bad place to go if you’re in need of some art supplies. The people here are pretty nice and very helpful. Unfortunately, you can go in there and find some things not stocked as well as they should, but they always seem to still have what you need when you go.

I purchased four 18×24 inch fine art prints from an artist in Canada for my husband’s birthday. This is his favorite artist and I wanted something very nice for his office. I was looking to have them framed with a budget of a $ 100.00 per painting, having already spent $ 350.00 on the art itself. They shipped these items to me in perfect condition. The prints went right from the post office to the framer. After shopping around a bit I came back to Michael’s because they are close to my house, and because Charlotte who had helped me ‘get an idea’ of pricing was very nice. The colors looked beautiful, and Charlotte was very good at selecting material that went well with all the paintings, and she was mostly courteous. Even if she did get a little testy with me after I had to work backwards to bring down the price of her $ 1200.00 quote. I had mentioned several times that I was hoping to keep it around $ 100.00 each. We were able to get it down to $ 700.00, which was still almost double my budget. That being said, I picked up my art today and was very, very disappointed with the quality of the work. The frames where not aligned at 90 degree angles, there were many dents and dings along the face of the frame, there was dust and debris under the glass, the mats where cut with a dull razor leaving a torn edge in many places, the backing looked like it had been done by my six year old, and all of that is just a little neglect and lack of care, but the worst part was that three of the four pieces of art work where damaged in some fashion. Finger indentations from rough handling, scratches, possibly a pen mark and oil marks. I was practically in tears. The young woman who was helping me tried to blame it on my ‘framing choices’, but ultimately was still very sympathetic, polite and offered ideas (which would cost more money) to ‘fix’ the problem. Overall the service I received from both ladies was good, but I was just flabbergasted at how poorly my art was treated and how careless they are with their work. I am afraid now to do anything more, for fear it will cause further damage. Overall a very sad project and a $ 1000.00 later. The other annoying thing that happened which I have noticed you have to be careful of at many retailers today, is that there is an additional $ 9.88 on my receipt with no explanation of where it came from. The math simply does not add up. So now I need to have that addressed as well. Watch your receipts! Especially tax!

Charlotte in the framing department is amazing!!! We have gone back again and again because of her!!!

I had 10minutes and my list with 2items to pick up. When I walked into Michael’s I was lost in craft mode OMG! This location is huge and so many aisle to browse. From silk flowers to yarn and all the christmas ornaments you just wanna put in your shopping cart. The staff are helpful and the store is nice and clean. They do have custom framing in the back of the store and at the checkout they have signs that say get coupons buy signing up by text or online. I need to go back when I have more time.
Parking? yes lots of parking

My grandmother and myself always shop here for her arts and crafts. She found something for me to make and it looked like it would be fun, and so I bought the beads, and a silver cross. The beads didn’t fit what I was trying to make and the cross didn’t fit neither. I had the package it was in, with the bar code, but it was open. I couldn’t assemble it with the package. I also had my receipt. When I tried to return the items, not damaged, they were still new but not in the package, they would not give me a refund. Unbelieveable. Having a receipt, the package, and nothing damaged. I really am disappointed in our neighborhood store. I never have trouble at JoAnn’s. Sign: A Very Unhappy Customer

Jake is the best! We really wanted to thank Jake he really helped us out yesterday, much more than the Michaels store in Folsom. He listened to what we wanted in framing a photo, he did not try to push anything more than what we needed. He even let us know about a coupon online and showed me how to pull it up on my smartphone. My husband and I were talking about his great customer service again today. It’s employees like that who keep the companies in business.

I was at Michaels in Rancho Cordova on Sunday. Thought I would avoid the lines, but instead everyone else in the world had my same idea. Because I had a tournament to get back to, I tried to ask if I can cut in line.
The lady next to me was kind, but the one right in front of her was a little grumpy. Its all good because a few minutes later a new lane open up and I got to the be the second person in line. The lady behind me gave me a coupon. Not only did I get to get out of there QUICKLY, I got a discount for standing in line!
So AWESOME!!!

The hubs and I went here last night for some Christmas decorations and we were delighted to see they had a 50% off sale going on for their Christmas items. Woo hoo! That usually doesn’t happen in stores until AFTER Christmas. We were looking for some Christmas ribbon that we couldn’t find and asked an employee that worked there. She was extremely nice and helpful and showed us what we were looking for. On the few occasions I’ve been to Michael’s, I’ve noticed how helpful and pleasant their employees always are — not only are they always willing to help you but they do it with a smile, too.
Michael’s, in general, is a pretty cool store. Stuff you would pay much more for at places like Target and Walmart are super affordable here and you have way more variety, too, since they specialize in arts and crafts. We got our Christmas ribbon for about $ 3/​each, which was a steal, along with a nicely sized stocking for $ 2!
If you have a craft idea in mind or just want some cool items to spruce up your home with, this is the place for you!

My go to Michael’s! Customer service is wonderful, most of the employees are helpful and welcoming! They have great deals and a great selection. Sometimes they have a huge clearance section, and organized (most of time). The sales are truly addicting, especially the buy one, get one free picture frame sale. Make sure to download the Michael’s app for coupons!

I come to Michael’s every now and then for random art projects (usually I just need to get felt.)
However, I make t-​shirts a lot for events and am always pleased with the deals they have on their shirts (2 for 5, 3 or 10, etc). The store also always has coupons and if you get the app it gets updated pretty often.
They are usually well-​staffed and there is always someone walking around to help you.
I only wish they had a fabric section because I like buying my felt by the yard, not by the sheet.

Love Michaels! I can spend hours at this store. However, I’ve been to better locations than this specific store. Other locations seem to be bigger and more stocked. Overall, Michaels is Michaels and I love it.

I have been to this store a few times and find it to be very welcoming. Employees immediately acknowledge you upon entering. Sometimes they ask if you need assistance before you have time to think about what you are in need of. But I like that you can get help right away especially if you are in a hurry. You’re probably wondering how often are people in hurry to shop at a crafts store? Usually it’s a fun place to browse and get ideas. But I happened to be time restricted on one particular day because I ran out of fondant for a wedding cake. I was directed to the aisle I needed and made the purchase in a matter of minutes.
This store is a nice place to shop. Although it seems a little smaller than another Michaels I frequent in Elk Grove, it is fully stocked with everything one could possibly imagine to help the craft oriented person, and that’s what counts!

I’m a habitual crafter. When I was studying for board exams and had no free time, I was in Michael’s withdrawl. This particular store is a little tighter than the newer ones, but the service is better because it’s not as busy. I’ve run into a few frustrating snags (yes, pun intended) where the specific yarn I needed to complete a project was gone, but that could happen anywhere. Overall I like this store because the selection is similar to other craft stores (at least on the items I look for), and the lines are shorter!

I’m not a hobbyist by any stretch of the imagination, but I can’t help but submit to my creative juices when wandering through Michaels. Each aisle presents a new selection of creative inspiration. I was challenged to take my project far beyond its original concept to a place where I never thought it could go.
My dilemma? I needed to spruce up a birdhouse my brother built for my mother for her birthday. I walked in the door with the intention of finding some paints for a simple paint job. I left with an armful of various paints, brushes, glue-​on accouterments and letters for a sign. Sure, it cost me a pretty penny, but it turned a boring project into a gift to last a lifetime.
Added bonus: they are usually not very busy so there are plenty of helpful staff members to wander the aisles with you and help you locate hard-​to-​find items!

I don’t usually come to this Michaels but I thought I would check it out since it was about 1 mile away from my work. This Michaels is located in the middle of a large plaza with other well known stores such as Target and Ross. There is plenty of parking in the front of this Michaels. I went inside looking for painting supplies and was quickly greeted by a sales associate.
It’s a pretty large Michaels with all the typical things you’d see at other stores. The oil paints and canvases are towards the right back side of the store. They had all the items I needed in stock (fine tip paint brushes, canvases on sale buy one get one for a penny, and titanium white oil paint). I had a coupon 40% off any regular price item which I used as well.
No lines when I went up to the register and the sales lady rang me up with a pretty sweet personality. She made small talk and made me feel like she actually cared (never get that nowadays) I could totally come back just for the customer service. Awesome store!