Loomis Cabinet Sales

We have been completely lost with what cabinet brand to choose for our remodel. I found Loomis Cabinet after researching the Wellborn line. I could not be happier with the service I received from Jean. She explained all of the different lines they carry and the benefits of each to help me make a more informed decision. Amazing customer service!

I have to warn you about this company: They do not want your business. I called to schedule a consultation and they requested I come in. Only, THEY GAVE ME WRONG DIRECTIONS! I pointed that out when I arrived and they vehemently denied it. Fine. I scheduled a consult and then my daughter got sick, so I called to reschedule. The woman who answered the phone had no clue what I was talking about. She had no idea who I was scheduled with or what to do with my request to reschedule. I finally get my appointment rescheduled, and it is a no show. I called again and instead of an apology the consultant giggles and asks to «swing by later.» When I said that wouldn’t work, she hung up on me. Wow!

It all started okay. I was looking for a place to make a single replacement cabinet door for me to fill a gap from an old trash compactor I had removed. After calling 2 other places, Loomis Cabinets said they could sell me a single door, and not have to buy a whole kitchen’s worth.
I went into their shop and the young guy who helped us told us it would be about a week. 2 weeks later I called (4 times with 1 voice mail and 1 message to the secretary) to find they expected it would take another 2 weeks before they got it in. 2 weeks later, another 4 calls to get through only to find that their manufacture «lost» the order and they would need to submit it with a larger order, expected to be completed in 3 weeks (notice a trend yet?)
All in all it took 9 weeks just to hear that «it wasn’t worth his time and effort» to complete the order for me. They had my contact information and could have told me that 8 weeks before, but instead I am left with an ugly hole in my kitchen and a bitter taste in my mouth… Time to go find a cabinet shop with some customer service!