Style by Lynae

I purchased a Groupon for here and it was not a good experience. It was a warm day and there was no air circulation. There was no ambiance or atmosphere, and it was so hot! I was not treated like a customer, but instead more like a burden. The pedicure was fine, but I will not be back due to the lack of service and attention. Not a good place to unwind and relax.

Groupon buyers-​BEWARE. The negative reviews of this place are LEGIT!
Bought a Groupn for mani/​pedi. I try to give new places the benefit of the doubt, even after reading some not so stellar reviews. I believe in supporting small businesses so I was pleased to redeem a groupon for Mani/​Pedi last week at this new place. Now, I’m not going to bore you with another drawn out detailed explanation of what happened and why this place gets a one star. However, I will tell you the first rule of Customer Service is the Customer is Always Right. And when the customer says they want their toe nails trimmed/​clipped as short as possible, that means that’s what they want. NOT to have the nails filed so harshly with an extremely coarse, poor quality emory board that it literally rips the skin right off. See the pictures I uploaded as proof. Wendy, was real sweet up until I had to ask three times to have her trim them, insisting they could only be filed. Ummm, NO! I have these suckers trimmed short every 5 weeks because I am a runner and that is how we like it. Instead I had to ask, insist even three times until I basically had to trim my own damn nails. Anyway, the pedi sucked, the manicure chipped the next day (after using a recommended polish by Wendy who attested it was the «better» one). Truth be told, I could give a rip about my fingernails, the mani was a bonus to the pedi package I was really looking forward to. Boy was I wrong. Not only did things feel tense after the toe nail incident but I left there in pain, knowing my toe was injured, gosh darnnit! Sure made for an unpleasant run a couple days later.
After reading the horrible reviews on Unilocal, and not to mention how Lynae attempted to improve the bad situations others endured, I had no interest in going back to the source of my issues. Like I said, I like to give small businesses the benefit of the doubt but frankly, aint no body got time for getting the run around and I refuse to step foot in that place ever again. Even if they offer me an $ 80 massage/​haircut/​blah-​blah-​blah. So, I went straight to Groupon requesting a refund. Got it the next day.

I bought a Groupon for a mani/​pedi and facial. I have been going here sporadically for the past five years and always have had a great experience. The reason I don’t go more often is because it is a bit far from my home. But anyway, I arrived on time and was warmly greeted by Wendy. She was finishing up client and offered me a beverage and I waited a few moments in the reception area. Lynae came out of the hair part and greeted me warmly. I hadn’t been there since 2013, where does the time go. I picked out my polish and Wendy brought me back to the mani/​pedi area and I had a wonderful manicure. Although her hand massage is not long, it feels great. The products she used on my hands, lotions, scrubs, etc. all smelled really wonderful. The pedicure was equally pleasurable and the massage on this one was much longer and great. There was some reflexology involved and my feet look and felt great afterwards. I then had the facial with Lynae. What a wonderful experience. She tailored the facial to target the areas that I needed most and it felt great while happening. I even fell asleep for a bit, and a few days later I can still see an improvement in my skin.
Before I end I’d like to mention two things. I’ve read a lot of the reviews and they seem to be about people who have scheduling issues. I’ve never had that. I call up and leave a message when I want to have an appointment or use the online system, and I’ve never had any troubles. Also this spa is in a renovated house, which I think adds to its charm and individuality. Keep up the good work Lynae and staff and I’ll keep on returning for wonderful services in an inviting atmosphere.

Wendy was great. Very professional and did a nice, neat job on my manicure/​pedicure. The space smells great, and is clean and comfortable. I appreciated the glass of wine!
I bought the groupon, but wasn’t sure what to expect after reading all the reviews. I will say the groupon is a little bit misleading, because it says «Cameron Village», and although it’s not super far from there, it is not located there. It’s off Wade, close to where Wade meets 440.
It was a decent service, but not a super long spa pedicure. Brief massage. Brief scrub. The pedicure chair is comfy and has several massage functions. It reclines at a good angle.
They are offering some other specials that sounded like pretty good deals, consistant with the groupon. I forget what they are now, though. I may come back, although there are closer/​more convenient locations to me distance-​wise.
One more thing– just looked and my groupon said it included $ 10 worth of products. I don’t think I got that. Was that a take-​away product, or did they use $ 10 worth of product during my pedicure? The cuticle oil and scrubs smelled nice, but I’m not sure that’s what $ 10 of product meant?

My cousin and I purchased the living social deal for a shellac manicure for ourselves and one for a gift. We set up the appointment for 3 manicures at the same time using the online reservation system. We received the confirmation for 2 appointments at 12 and 1 appointment at 1 for this past Saturday. When I called to inquire I received a voicemail response that they did indeed have all appointments at 12 but since they only have 2 nail technicians that we would all be worked on together.
We arrived at the salon at 12 and walked up the back steps and were greeted by the nail technician who said she would be working on us. I stated that there were 3 of us and all had appointments at the same time. The nail technician seemed a little perplexed by this. We went into the treatment room and another technician walked in and I again said we had 3 appointments at 12 and that the message I received was that there were 2 techs. She said she was the other tech but she had a massage so she would not be working on us and she was going to call her boss. Ok… a little confusion all the way around. The tech prepped me to have my shellac taken off, then she started working on my cousin. My other cousin had arrived by then and we were still waiting for the 2^nd nail tech to show up. Lynae came up and started to prep my cousin to have her shellac removed. Then she switched and started to remove my shellac. In all this time, her phone was continually vibrating and she was texting.
At the one nail station none of the lights worked and everyone who sat down there seemed to have a very difficult time seeing. Lynae removed my shellac and filed my nails and then sent me over to the other tech to do my cuticles and paint. My cousin had 2 nails techs switch off over and over. It seemed like lynae would file a little bit then get up, another nail tech came and did her cuticles, lynae came back and filed yet again. It was very obvious to the 3 of us that lynae had absolutely no intention of painting her nails. I have never seen someone’s nails filed for such a long time or so many times. When she was done filing her nails for the 3^rd time she sent her to wash her hands… neither my other cousin or I washed our hands. Then Lynae stated that she just found out the light at her station didn’t work, which is very odd to me since the light was not on the entire time we sat there, and sent her over to the other nail tech to have her nails painted. One nail tech painted all 3 of our nails. We were in the salon for over 2 hours!
I have never experienced such unprofessionalism in a nail salon and I get my nails done every 2 weeks! The poor tech who had to pretty much do all 3 of us was very nice, and seemed a little overwhelmed and frustrated. I don’t understand why they would make 3 appointments for 12:00 and say they have 2 nail techs when clearly they only had 1. They clearly were not prepared or equipped to handle 3 or even 2 customers at once. When we requested 3 appointments at 12 they should have said we cannot do that many appointments. Our plan was to have our nails done and do lunch. By the time we left we were ready for dinner. I will NEVER return to style by lynae and I would NEVER recommend any of their services. The treatment room was not relaxing or comforting. It was very run down, none of the lights worked on one of the stations and the pedicure area was frankly subpar. No one seemed to want to be at work, and it seemed like we were inconveniencing them with our appointment. We drove from Holly Springs to use our Living Social deal and to be honest, the moment we walked in we wanted to leave. It was a waste of time and money.

I stopped by Lynae’s because I picked up a Groupon for a Galvanic Facial and I’d never had one before. I was a bit wary since there were a couple reviews about scheduling issues, but I didn’t have a problem! I used their online scheduling form and requested a date 5 days out like they requested. Got an email confirmation with a day! I did have to reschedule the first time and had trouble calling in though. Afraid of being charged a cancellation fee, I sent them an email instead explaining the situation and Lynae responded within a couple hours! I’m perfectly fine with scheduling through emails!
The building that Style by Lynae is in is sort of odd. It looks like it was a house before and they kinda made it a place of business. There are separate rooms and floors. The first floor was mainly hair, nail, and makeup while the second floor is massages and facials. However, apparently the only way to get to the lower level is to go outside and walk around back. It kinda made me feel a bit weird being walked around like that, but nothing you can’t get used to!
Anyway, Stephanie was my facialist? and she was great. She looked at my skin and listened to my concerns and went to work! She didn’t say much throughout the facial, but that’s just the way I like it, I like to zone out and just relax during massages and facials. My skin felt great for a whole week and looked very bright!
I was offered several promotions on the way out, but seeing as I didn’t know my schedule yet, I didn’t make any appointments. However, I get emails from Style by Lynae all the time and I’m pretty sure I’ll take one of them up in the near future. So far I’ve only had good experiences!

I just want to point out a few things in response to the owners comments. There was a normal amount of nail polish selection at Style by Lynae, and the nail polish I chose was Opi. There should be no problems with this brand of polish if applied correctly. I stayed with my nails drying for a full 20 min despite the nail tech repeatedly telling me I was good to go, and they still were completely messed up less than two hours later. I have gotten a lot of mani/​pedis and have never had one that was this bad. The nail dryer was another special treat. It was only big enough for one hand to fit in, so I was told to just place one hand on top of the other and shove both in.
The pedicure lasted less than a week. Usually I have pedicures with Opi polish last 3 – 4 weeks, easy. The reason that the mani and pedi were so short lived was because not a single one of my nails got fully covered with polish. It was just terrible all around. Save your time and money!

I love this place! I purchased a groupon for a mani pedi and the service was on point! They even offered me a discount on my next appointment if I scheduled with them in advance! They do a little bit of everything here and I was totally impressed! The place is a little hard to find but it’s a gem! Check them out!

Went here for a mani-​pedi after buying a Zspot deal. Overall the experience was pleasant. Had my glass of wine and chatted with the staff. I understood the appointment would be long (I’d budgeted an hour and a half), but it took two hours for my mani-​pedi to be completed, so that is the cause for a star. Also, as far as mani-​pedis go, this particular service was good, but not the best I’ve ever had. The color selection is good, but the polish execution only OK… so there goes another star.
I would recommend this place if you’re looking for a longer style appointment and feel like having a full length conversation over a glass of wine with the technician. If you’re just looking to get the basics, try elsewhere.

DO NOT GO HERE. IT IS NOT WORTH THE FRUSTRATION. The level of unprofessionalism is crazy. I’ve never known for a place of business to disregard customers the way they do. It’s infuriating. They do not answer the phone or respond to their internet appointment requests. I’d rather go somewhere that WANTS my business. There is a place called MANI/​PEDI in Brier Creek that is a little pricey but so worth it. They WANT your business and they pamper you. What’s better than that? For hair, Salon Blu. They rock.

I returned to have my hair done by Lynae herself, with the generous $ 50 gift certificate she gave me after my not-​so-​great manicure.
Lynae is awesome! She is the best hair stylist I’ve ever had! I don’t know what style looks best on me. She helped me by parting my long hair in different places to find my «best side», then tidying up the ends and giving me bouncy layers that make me look and feel younger!
All the while we were «best girlfriends», chatting about our pets, children, and love lives! It may be a little pricey and far away from me, but it’s very worth it! She’s great and I’m definetly going back.

I would like to preface this review with commenting on the friendliness of the staff, they were quite pleasant. However, their service leaves much to be desired. First of all, it is very difficult to get an appointment. They never answer the phone and it could take a day or more for them to call you back. And if you need to cancel, good luck getting in again. When I was scheduled, they gave me a complimentary massage while I waited, but the masseuse barely touched me. I got a pedicure, and instead of professional pedicure chairs with sinks, they had a big red bowl that was used on everyone. I could only hope they washed it. The paint on my toenails was not superb. Neither was my manicure, I really could have done it myself, and I am not too great at it. Also, their prices was way too high for the quality of the service. I had a groupon but I wouldn’t pay full price for the service. They should work on the craft of doing manis and pedis, and invest in a professional pedicure chair.
But the space was charming.

I wrote a bad review for Style by Lynae before I even stepped foot in their door. It was near impossible to make an appointment with them for a friend and myself (we both had Groupons gifted to us). No one repsonds quickly to phone call or online appointment making system. When I did talk to the «appointment guy» he never knew what was going on, had to call me back (even after calling ME) and more…
I have the right to write whatever review I want. However, 24 – 48 hours after my review was posted, Lynae herself calls me (I suppose by matching my name on Unilocal to my upcoming appointment when I finally was able to make it!) which rather than seeming nice like she wanted to fix it, seemed a little harsh and confrontational. But, I tried to assume that she was just trying to make it better, I wondered if I over-​reacted. I took down the review and figured I would re-​review after our appointment.
The day has arrived and an hour and a half before our appointment, a friend and I meet up to go to dinner before hand (The appointment isn’t until 7pm, their choice not mine!) and Lynae calls me. There has been a family emergency with one of the 2 nail technicians who were supposed to work on us (which was described to be graphically and not professionally discussed). Lynae feels bad, so she gives me options (while talking constantly without a moment to speak) … We can re-​schedule, we can go to another nail salon of our choice or the one across the street and she will pay. When I finally get a chance to speak, I say I will talk to my friend and we will call right back. 20 seconds after I hang up to discuss with my friend, Lynae calls back. She wants to add another options: We can have free hair silkening? or $ 80 massage or other service if we want. I say okay, we will call back. We discuss, but really only want to get our nails done. We have prepared and are not interested in anything else. Lynae seems unhappy with this but agrees, saying again that the other salon options would be a good deal for us. Do not offer this option if you do not want to do it.
My friend and I go to dinner. At dinner I wonder aloud, «Should I have asked her if she is going to call over there and make an appointment and tell them we are coming?» No, we decide, surely that is a given.
We arrive across the street to the salon, Nao Salon to see on the door that they close at 7:30 PM. We ask if they know we are coming, but they have no idea. However, we are not the first to be sent over here from Style by Lynae and they willingly take us on even though they will have to stay late. I call over to speak to Lynae and the man who answers seems shocked that I would want to speak with Lynae as she is with a client… but she was supposed to be working on us at 7pm, this very time. And when she called me after the first bad review, she said please call me if you have a problem. How am I supposed to contact you? I explain who I am and the situation and he goes to talk to her, then comes back and says he will be across the street in a few minutes to pay for our visit.
We sit down and begin our pedicures at the place across the street. The man arrives and pays, but only for the basics (we both got the French Manicure up-​charge) — but at this point we accept that we will have to pay a little and move on.
Since the salon we were at closed at 7:30, the ladies are working fast and someone is working on our manicures while doing our pedicures… All in all not a very relaxing and fun experience but at least we finally got our mani-​pedis and this awful experience behind us!
I have reviewed the «filtered» reviews for Style by Lynae below, and I have to think that they are FAKE or friends of Lynae! Almost every single 5 star review, on Unilocal and other websites (citysearch, etc) are made by people and accounts with only ONE review written — a sure sign of a fake! And just so you know, Unilocal has an A+ accreditation with the Better Business Bureau.
I understand that things happen and emergencies pop up but how this whole situation was handled, from beginning to end was unprofessional and not relaxing or fun for me and my friend. It seems as if there is something a little off about this business…
And now I’m off to block Lynae’s phone number for fear she will call me again! I won’t be answering any phone numbers I don’t know!

I’ve been a loyal customer for almost 10 yrs. I have. lived many places and have never found anyone that does the quality work and will work so diligently around your schedule to fit you in. One word to describe is: QUALITY

Like the other reviewers, I also bought a Groupon. At the time I purchased the groupon there weren’t any reviews of this place because if there were I would have stayed far away. First of all, when booking the appointment, the earliest I could get in was over 2 weeks away and I only found this out after calling multiple times to only have the phone ring forever with no answer. Once the appointment was made, a week before I was supposed to come in, I tried to move the appointment up one day, but was told there was no availability. The woman on the phone was quite rude, which made me want to cancel my appt completely. Then the night before I my 10am appt, a man called at 9:30pm to see if I would come in at 11 and not 10am. This in itself was maddening since it took multiple phone calls make the appt, I had to book weeks in advance, and they did not budge when I tried to move it. So, I thought no way. Then, at 9:30 before my appt they called again to move my appt to 11am. I agreed since I wax running late anyways, but I said I will be there before 11am to make sure I am out by 12. She said no problem. I arrive at the little house converted to salon at 10:45 with not a soul in sight. At 10:50 I went to the door. No answer. Another patron showed up and we waited until 11:05 when a man showed up and let us in. It took 10 minutes for him to login to the system to get us going, but in reality he was stalling since his nail tech was late. The other customer asked to use the restroom, but found no toilet paper, to which the man ran to his car to get Some. Gross. Finally, he took me back, but come to find out they overbooked and sent the other patron home. The nail tech was super friendly and I feel sorry for her because she works in a horrible establishment. I will not be returning ever to this place and am in the process of getting a refund from group on. Avoid this place at all costs!!!

I bought a groupon for Style by Lynae on 4÷04÷11. I immediately called to make an appointment. No one answers so I left a voicemail and went on their site to request an appointment time. Lynae called back a couple hours later and said they had no availability for that following Saturday which was the 9^th. I said we could tentatively schedule, but explained I was trying to get my nails done for two upcoming fashion shows I was in and that they were for charity so it wasn’t just about «getting me pampered but making these designers’ clothing look good in their first shows.» She then proceeded to email me to coordinate scheduling rather than calling me back. Normally I’m an email communicator, but when scheduling appointments I prefer to do it over the phone to make sure everything is clear and efficient.
In the past week I finally asked her to call me or give me a good phone number since that would make scheduling easier, to which she responded
«The salon phone number is
1. In my groupon information,
2. It is listed on my website —
for you first sent an email request,
3. My salon number is also at the bottom of each one of my emails. Under my logo and signature is contact information. (I enlarged it so you could see)»
I’m well aware of where her phone number was, but since I called the last time and it literally took hours for someone to call me back I was asking if there was a better number. Maybe one which a receptionist would answer like a normal salon?!? I’m not 16; I’m a professional (who also has a signature with contact information attached to her own emails) so even when I wrote her back very nicely and left her a voicemail, it still took a while to get a response. She lectured me on the phone about it being prom season and not understanding that over a thousand people had purchased the groupon. When I told her I didn’t like her tone and just wanted to get things set she referenced me to read the testimonials on her website. Really? Those are testimonials, but am I not a potential customer you would want to treat well too?!? I was uncomfortable and quite upset, but wanted to sort this out because of the shows and realizing that it was tight to get fit in (even though I wished at this point that I didn’t have to go there). We finally sorted out a time I could come in. 4pm this past Friday the 15^th rather than 10am on Saturday the 16^th which wouldn’t work for me.
Well, I arrived a half hour early to a little house rather than your typical salon and anticipated a small wait, but was instead entertained by a glass of wine (which I didn’t really want) and the «manager» who was telling me about his personal training. Fine. Why didn’t this manager help with answering phones and scheduling?!? So 4pm came and went. Finally I was escorted out the front door, out back, and upstairs to see that there was only one technician (apparently the other (s) didn’t come in to work) and she was working on 2 girls at the same time herself. I felt bad for her since clearly she was overbooked and it was out of her control. I sat down in a waiting area, then was moved to a «massage chair» and put my feet in a wash basin to warm and wet my feet (the kind you buy at Walmart mind you). Before I knew it, it was 4:30 so I said I had to go because she wasn’t going to get to me anytime soon at all…
I went in the downstairs main office to say that I was leaving to which Lynae smartly responded «you should have kept your 10am» and didn’t even bother to apologize, look at me, try to reschedule, or anything. If they were that short-​staffed, they should have called to cancel and reschedule. I would have appreciated that more than wasting so much of my time. I was very disappointed in the management of everything, professionalism, and treatment I received. Thankfully groupon gives refunds so I don’t have to go back there or pawn it off on some other poor victim.