Prometric Testing Center

Didn’t have much of a choice in terms of location; this was the closest to Durham. Took my Step 2CK here.
I received a confirmation call the afternoon before saying that I had to show up 1 hour early. I don’t think so. The scheduling permit clearly says 30 minutes. I raised this point and the person on the phone told me it’s because too many people were booked at the same time as my exam. She then changed her stance and said I could follow the instructions of the scheduling permit. I do not intend on waiting around the morning of a large exam. Prometric, please plan ahead and only book for what you can accommodate.
I arrive 30 minutes early and parking is abundant. I was checked in within 15 minutes. Turns out not to be that congested of a check in process. Check-​in-​mageddon avoided.
No cell phones in the test center. Not even turned off and in your locker.
I heard from colleagues that they do not allow you to wear light fleeces that zipper all the way down because it constitutes as a jacket. However, half zips are ok. So, beware. Also, no scarves. Temperature was ok; I had a cardigan over long sleeve shirt and yoga pants and was comfortable.
The ladies in the morning checking me in/​out of the exam room were quite rigid. I think maybe they were flustered in the morning and were sometimes abrasive borderline rude. They became nicer as the hours wore on. Maybe we formed a kinship in all the times I signed in and out for breaks.
Unfortunately the headphones to my computer did not work and audio is a component of the exam. They were rather slow to respond to the problem and their slow response time led me to lose a lot of break time. After playing musical headphones with all the spare pairs in the room, they finally moved me to a new computer. I also had a couple of minor issues during the exam with the computer screen lagging/​freezing, which cost exam time. This was a bit irritating.
There are lockers, water fountains, and restrooms within the test center. There are 2 stalls in the ladies’ room and it is clean, but smells funky. I never felt crowded in the sitting area during my breaks/​lunch and there was never a line for the rest room.
At 5:50pm, I was the last examinee. It occurred to me that I may have been asked to show up 1 hour early because I had a 9 hour exam and the staff may have wanted to go home early. If that’s the case, that’s pretty lame.

I came here to take the OAT and had a horrible experience.
The experience actually taking the test was fine. They provide you a cubicle with a computer and noise-​cancelling headphones. There’s nothing really fancy to it.
What upsets me is that after I took my test, my scores didn’t pop up on the screen like they were supposed to. Then when I was checking out, I asked for my unofficial score report, and they couldn’t get it to me because my computer was malfunctioning.
Then they tried to convince me that I didn’t get a score report for my test. So I had to go get my phone out of my car and find the official website for the test to prove that I was supposed to receive my scores from Prometric.
Nonetheless, they weren’t at all sympathetic and said that the scores may or may not eventually come through. What upsets me even more is that they couldn’t even confirm that the test worked and was valid since the computer was malfunctioning. After four hours and spending nearly $ 300 to take this test, that is absolutely unacceptable.
Their only saving grace is that when I called the next day, they did have my scores and could confirm that the test went through. Unfortunately, they couldn’t give the scores on the phone, so I had to drive back to Raleigh to pick up the score report.
What kills me is how they can have faulty computers when all they do is provide a facility for computer-​based exams. Overall, I don’t think it’s necessarily the staff’s fault but a larger problem with Prometric.

Took the MCAT at this site. The staff is incredibly helpful and friendly. Everything is clearly explained. The testing are is comfortable and more than adequate for testing. Locker with locks provided.

If you have to take a test, never take one that’s provided by Prometric, period. Worst testing centers ever. Just take your money and don’t help out when there is system errors. If anyone knows of a place where I can take a HESI exam in NC please tell me. Because this place is a scam.