Proficient Auto Mobile Mechanics

Terrible service. I will never attempt to use again.
We told them what the problem was, and explained how to fix it. They had the keys in their possession for over a week before work really began. After work began, the mechanic wanted to replace the entire low pressure power steering line. We explained that this was not necessary and that all he had to do was cut the rusted portion of line out and clamp a hose on both ends. They insisted that this would not work (it does work, I’ve done it myself many times on cars of mine… not a permanent long term solution, but it will hold for a few years). Anyways, I let them know that if they weren’t comfortable doing that then that’s OK we will find another mechanic.
End result? Mechanic left parts all over the ground in my apartment complex parking garage, the actual power steering line was half taken apart and just lying under the car on the ground. When we went to work on it to actually resolve the problem we had to first put back together the half taken apart work from the mechanic, and had no idea where several screws were. Additionally, they charged us for the approx. 1 – 2 hours of labor that they spent taking apart my car.
So, we got charged $ 150 – 200 for the mechanic to half take apart our car and leave it that way. On top of that, the scheduling and customer service was very poor. They had the keys in their possession for a couple of weeks total. Thankfully this was a second car and not a primary.
Nice guys, but terrible customer service, poor car knowledge, and an all-​around poor business experience.

I contacted this group in need of help with my car. they were nice and at least came out and told me what it is. Thats not where i have my issues with them.
My issue was when we agreed on a price and he said theyd call me the next day to set up the appoiment… Never heard from them again. they were nice to waive the diagnostic fee and we agreed on price but never heard back then i had to find out from another that if the job is complicated they wont do it.
i wish they had just told me you know what? we cant do it sorry.

Our Xterra had some sudden electrical problems, and we called Proficient for some support. Chris came out to our home in the afternoon and diagnosed an alternator issue, and noted some problems with the electrical system. We purchased the part at CarQuest, and the next day, he came out and replaced it, patiently explaining the problems he saw, and what we should do to fix them.
Later that evening, the vehicle acted up again, and Chris met us out in nasty weather to resolve the issue, which turned out to be fairly complex; his amiable demeanor, expertise, responsiveness and work ethic turned what would have been a painful experience with a shop and AAA into a shining example of great service and good business. This is the second time we’ve called Proficient, and we won’t bother with anyone else. Cheap at twice the price.

My son has a 1999 cadillac that is on its last leg. He tried to replace the fuel pump but… it got complicated! We didn’t want to spend a fortune on this repair. He told the mechanic that he wanted to save money as much as possible. The mechanic got the car running again. He left the «buttoning up» of the engine to my son in order to save money… The charge was about $ 100 because he was credited the $ 65 diagnostic fee. How refreshing to work with a company that is so responsive!

My alternator went out and since my car was at my house, I was going to have to get it towed in order for anyone to work on it. A friend suggested that I try a mobile mechanic. I had never heard of this before, but I googled it and found Proficient Auto Mobile Mechanics. I gave them a call and they came out to my house the next day and replaced my alternator. I definitely saved money by not having to pay for a tow truck plus it cost less than the estimate I had gotten from another local mechanic.

Deplorable «customer service.» These positive reviews have got to be fake.
I was told I would need to pay $ 65 for their diagnostic service before anything could be done. This «service» consisted of some guy in a pickup truck driving my car, literally, around the block before flicking cigarette butts in my yard and telling me what I already told him.
I was told that the $ 65 diagnostic fee would go towards the work, however they never answered the phone or returned my calls to schedule. I still have not spoken to them. If zero stars were possible…