Pep Boys Auto Service & Tire

I needed an oil change and new brake pads, because I’m going on a trip in a few weeks. This place is right near my work, so I scheduled an appointment online, dropped it off and went to work.
I got a call from Herb, the store manager about an hour and a half after I’d left to inform me that there was plenty of life left on my pads, and they didn’t need a replacement. All I needed was a flush, and my rotors resurfaced. I was prepared to spend about $ 250 for the oil change and brakes, and because of Herb’s honesty, I spent $ 83!

I had even asked Herb to check out my belts (another shop I went to on Saturday for an alignment told me I was missing my serpentine belt), and he didn’t charge me for that. He just informed me that I was missing the belt that controls my A/​C and power steering, because my compressor is locked up. I already knew that, but he was honest and didn’t try to scare me about the safety of my vehicle like the other location did. I cannot stand shops that think because I’m a female, I know nothing about cars, and attempt to squeeze more money from me.
If this is the kind of honesty and customer service this store offers, I’m taking my car here from now on for any work I need done. Everyone at the store was very friendly, and helpful. Herb has blown me away with his professionalism, his honesty, attention to detail, and customer service. Definitely will be returning to this location, and this is now my go-​to place.