Pep Boys

Be aware, there coupons are not what their cracked up to be. They offer a free AC check, but what that really means is they will put a thermometer up to your AC and if it doesn’t come back cold then they will charge you $ 60 dollars to actually do a Diagnostic (which means check your AC). It’s a totally crap way to get your customers into the store then grift them. Not happy with this.

I stopped at this @PepBoysAuto to return the part I bought at the store in Garner. I didn’t end up sing the part, and I had just bought it a couple hours earlier. When I showed my receipt to the guy at the cash register, he said, You bought it at the Garner store, you should have returned it to the Garner store. I thought that was unprofessional. Even if the thought that, he could have kept that thought to himself. You don’t try to intimidate customers into returning an item to another store. I wasn’t going to drive back to Garner just to return an item when this is the closest store to where I live. The only reason why I didn’t buy the item from this store was because when I looked online, it said that this store didn’t have the part in stock.
The sales person did accept the return, and offered me the Pep Boys loyalty card, and tell me that they will do free tires rotations, and discounts on tows to Pep Boys with the card. That was nice of him, but he still could learn what to say, and what not to say to customers.
#351

Horrible. They priced out my job at over $ 400. I took it to A&J Automitive on Departure and they said there was nothing wrong. And if there was this’d problem it would only be 150 bucks. When I called back to the store, the manager said it was the computer and they have no control. That is awful. If computer told him to jump off a bridge, he would. They were charging a 100% markup on parts and 3x the labor. Never go to this place. It is a ripoff. Did the computer diagnosis the problem? NO

I was a simple walk in and they immediately took me in. The man at the counter was very kind and filled out paperwork quickly. Their waiting area has free wifi. I needed synthetic oil instead of regular so that bumped the price up $ 30. Thankfully the man at the counter searched for any and all coupons to knock it back to something reasonable. When he told me about my air filter he said he would knock $ 10 right there if I got it done. Absolutely love the accommodations they provided. The service was SO quick.

I was in a jam in NC when I came here for a vacation
with my car and these guys helped me out at no cost! Real champs!

Subpar service. I made an appointment but waited almost an hour and they hadn’t even looked at my car. So I left.