I gotta tell you, I’ve had a couple more experiences here in the past few months, and I’m still feeling like I’m in good hands. They are very very thorough, and will tell you what they recommend. But they leave the decisions in your hands. I do feel like I’m not mislead. The head guy, Mike, is very good about showing you on your car what he’s talking about. I’ve never been pressured into anything. And absolutely everything has been in writing and approved by me before being done. Today it was an oil change, inspection, new wiper blades, AC filter, with a recommendation that I turned down for the time being for a fuel injection. I was shown that my brakes are in good condition, and so are my tires. Having brought a tire in a couple months ago and they had patched it for me, it was nice to know it’s still okay. I do feel like I can sleep good knowing my car has been taken care of. Also like the nice touch that Mike will call and check on you/your car a couple days after servicing it to make sure everything’s okay. Sure haven’t had that happen from anywhere else! NOTE: The name outside has changed to Mr.Tire. I think they are going by both names.
Justin W.
Place rating: 3 Raleigh, NC
This is now a «Mr. Tire» but the same owner runs it. I was able to schedule an oil change on a Saturday, so that was a plus. The owner does like to push upgrades and other services a lot. For example, upgrade to high mileage oil or synthetic when your car can do just fine with regular. He will also check your air filters and suggest upgrades as well. While waiting for service I heard him say the same thing to every person there(about upgrading oil and replacing air filters). I appreciate him checking, but when I schedule just an oil change/rotation, I’d rather have them do those two things and have me be on my way. I understand he has a business to run and money to make but it is slightly annoying considering there are other locations that don’t push so heavily. What I did appreciate, however, was his call a day or two later telling me he appreciated my business. That said, the service on the car was as expected and it runs better.
Shannon O.
Place rating: 5 Raleigh, NC
(Now Mr Tire) Excellent service. My father was a mechanic in the past and my father trusts this place. I never have to worry that I am being taken advantage of. Mike(manager) is excellent, knows me by name, and always follows up to make sure everything is still going well. If you need a mechanic this is the place to go!