Merchant’s Tire & Auto Centers

Why have an appointment system if when you get there they tell you it’s still going to be around an hour before they can even get to you. The guy who was at the front deck didn’t even care, he was like oh well you can always come back some other day. No sir I don’t think I will be coming back ever!!!

Worst mechanics ever! I went in on June 11^th to get my
a/​c fixed, because it wasn’t working properly and they ended up breaking my radio!!! It’s now July 11^th and my radio has still not been fixed! They sent it off two weeks ago and it still has not came back. They said it’ll only be gone a week… as you can see that was a bold face lie! They are the absolute worst! I will never go back to this Merchants or any Merchants ever again and I encourage whomever that reads this not to either!!!

I’ve been going to this store for years and once again I received excellent service, I paid a fair price for new tires, and was in and out in not too long. Waiting room is comfy, with television, magazines, a Keurig machine and a clean restroom. But the star of this store is that they treat you kindly, put on good tires, and try to save you money with specials. I’ll keep on coming back.

I get my oil changed here. Super friendly and knowledgable staff! If I have any question they have an answer and then some for me. They inform me of any problem with fluids leaking or situations that may arise as my car ages. They really do treat you like family in there!

Great place to have car repairs and or tires replaced. They will make you feel like family and they are very honest!

Wish I could give negative stars! If you are super rich and HATE money, Merchants is definitely the place for you! Never have I been so thankful to have time to shop around. I’d gotten the rear brakes and rotors replaced at Firestone the week before and assumed the price was due to their baller status. Nope. It was the going price for parts and labor… just like other places in a 3 block radius (that are honest).
According to the fella behind the counter at Merchants, front brakes and rotors cost well over $ 600-​more than DOUBLE what it costs anywhere else on OUR planet. When I told him to try again, he said that he’d match what I was quoted elsewhere. After telling him that I was heartbroken that they were in the business of cheating people, he said that most places are cheaper because they have more parts in stock. Dang. Merchants must have their parts flown in on private jets. Warn your friends… strangers too.
Common sense took me around the corner to TIRE KING. There’s a reason they have that name. They run an honest business and don’t try to screw you. I saved hundreds of dollars by walking 100 yards. Long live the King!

I went here to have the vibration in my tire diagnosed and fixed. They told me that I needed an alignment and everything would be just dandy. Well, after over $ 100 and a few hours of waiting, I get my car back and it still had the vibration. They wanted to do more tests and balancing at more cost, but I was hesitant to give them more money when they didn’t even figure it out the first time. it turned out to be a rim that was damaged. This was figured out by another shop and I’m really mad that I wasted $ 100 at Merchant’s.

I will try to make this short and sweet.
Last Saturday my boyfriend dropped his car off to have all four tires replaced. He agreed to purchase four Shadow tires. The mechanic told him it would take an hour and a half.
They lost his key, made him get a ride up there to give them the spare, and then it took another three hours to replace the tires.
Not only that, but when we got the car home we noticed that there were three Shadow tires on the car, and a Milut Mile tire. I’ve never heard of that before, and neither had he. When he called to ask why some weird tire was put on instead of what he paid for, the manager said ‘we don’t even carry that tire, I don’t know where that came from. Bring your car in tomorrow, we’ll replace it with a Shadow no problem.‘
He went the following morning. They didn’t have the tire in stock, they told him he would have to wait up to three hours while it was ordered and delivered.
When he pointed out that they should have ordered it the day before before they told him to come in and get it, and that they were inconveniencing him a great deal, they got an attitude with him and basically made him feel like he was the one at fault.
No compensation has been offered for the time they wasted, not to mention losing our extra key.
In short, avoid this place if at all possible… they will try to screw you at every turn.