Kim’s Tailor Bridal & Formal

Heard a great review of this place from a picky friend so I decided to try it. Went there for a very simple alteration of a jacket, at this time (around noon) Kim was not there. She is the only one capable of doing fittings for the alterations. The only person there kept the jacket and asked me to come in later when Kim would be back from her errand, she estimated 30 more minutes. I went back 1.5hours later and Kim was still not there. This time the woman there said she would call me when Kim got back to the store. I have yet to recieve a call. They close at 6pm, it is currently 5:30 and I just called the store to see if Kim is back, no one answered their phone and there is no way to leave a message. If the only person capable of alterations is going to be leaving the store for hours, a second tailor should be hired! Very frustrated with my experience so far, will most likely be taking my business elsewhere.

I used to sew and know good tailoring. This is the best place to go in the Triangle. The other places I tried that were much cheaper ruined suits and clothes that cost me hundreds of dollars. Kim has never failed me in the nine years I have used her. Basic alterations you can find somewhere else, for sure, but tailoring is her specialty. She knows how clothes hang and exactly how they should look on a body. If it won’t work, she will tell you that, too. She continues to be an owner-​run shop and does all the work herself.

Went in to get measured today and received great customer service! She was so kind and provided me with good tips for when I order my dress. She was extremely knowledgeable. Will definitely go back if I ever need anything.

The quality of the work was excellent. It would have been 5* if not for the price. I think $ 80 for a standard suit alteration is a a bit expensive.

I was really disappointed with my experience here. Like the previous reviewer said, my dresses weren’t ready when she said they would be. I asked for relatively simple alterations — taking up the shoulders and shortening the hem on both dresses. I tried to pick them up 9 days later and had to send my boyfriend back to pick them up later in the day because I was unable todo so. That also meant that I couldn’t try them on, so I discovered that the shoulders on one dress had not been taken up enough. It was incredibly expensive for a job that was not done on time or done completely.

I’m only giving 4 stars because my dress wasn’t ready when she said it would be… it was ready 30 mins later. The quality of Kim’s work was outstanding. I needed a bridesmaid dress altered all kinds of ways and she was able to accommodate my needs and you can’t tell that it’s been greatly altered at all. What really will make me come back for all my altering needs is how genuinely nice and family oriented she was when I came with my very active 2 year old daughter. This place is great!