Hertz Rent A Car

fast, clean, polite, just what i asked for. thanks hertz gold club.

I had a great experience. Clean Car, no hassles, no waiting. Overall good experience.

By far the worst location I’ve rented from.
First took 10 mins before the Hertz shuttle came to pick us up from the airport curbside. In that same span, I saw multiple Avis, National, Enterprise shuttles circle and pick up their customers every 2 – 3 mins.
Second, when I sat in the car that was reserved for me, it stank like an ashtray! I immediately switched cars and even the second one stank! Rather than switch a second time, I elected to take the car in the hope that the stink would eventually disappate but it didn’t and I ended up having to buy a air refreshner just to survive the smell… Why do we we even pay these guys if they don’t even clean their cars?

I travel a lot around country and locally as well. Of all the Hertz locations I have rented from I have to say they have the worst cars at RDU. When I rent for local travel, all the cars they tried to give me all have had very high mileage, many had dirty interiors and a few weeks ago the tires were practically bald. On several occasions I have either gone to counter to get a different car or returned a car after i have driven down the road a few miles because there was something wrong with car. In just about every other location nationwide the cars have been fine. The employees are very nice.

Quick and easy, as a Gold Member very direct. It is a short bus ride from the terminal. The people seemed helpful and efficient. Had an early Sunday Morning return, they were very efficient in getting me to the terminal.

Great hertz of the many that I have been to around the US. Very helpful and knowledgable staff.

Quick, clean in and out. Nice clean car, personable staff

I rented through Delta’s rewards and got 3 days for $ 50! Super fast in and out, no complaints. I always rent from this location and never had a bad experience.

The car was clean, ran well, getting into it was quick, and hand-​off took only one minute!
HS

The only reason I don’t give it four stars is the person at the counter took things personally rather than addressing the issues; however, everybody else was five plus stars and the rental experience was super duper. Look — when a customer has a problem — sometimes the customer wants to makes sure that both sides get a fair shake. That may not be the time to go into your defensive —it’s all about me — she’s a racist routine. Because I was trying to just make sure that the documents were in order. I got good service. I would say, if you got a chip on your shoulder and you are constantly looking for someone to pick a fight with, don’t work at a rental counter – because honestly – I just want to make sure you get your car back in the same condition I received it and that its documented. Hertz people were really nice except for the one with a chip on her shoulder.

I would give NEGATIVE STARS if I could. This place is terrible. From the condescending manager to the filthy cars… RUN! After 4 hours off and on with customer service on the phone, they reassured me of why I will NEVER rent another car from Hertz again!!! Please avoid at all costs!

The folks at the Raliegh Hertz Rental are the best as they care. I haven’t found any Hertz Rental location that cares this much.

Every time I have come into Raleigh, I’ve had great service from their staff! Only time I had a concern about the car that was pre selected for me, I was accommodated quickly and comfortably! The fleet is pretty awesome and prices are great. Definitely my exclusive place to rent from in Raleigh.

Literally the worst location of Hertz that I have ever been to. The incompetence is stunning.
I’m a Presidents Club Gold member and still they get things wrong on every trip. I ask for a car they give me a minivan. The next time I get the car in my stall and they have to call a manager claiming I got the wrong car.
Due to my company I don’t have a choice but I warn all others to use another rental car place at RDU.

I don’t rent cars often, so maybe my expectations were higher but the car wasn’t ready when we arrived even though we reserved it. They said the car was being cleaned. I had to get to a funeral, so I had to take what was available, but then there was an extra wait for GPS because one wasn’t available! So I had to go without (I had to use my phone). The care we got had VERY stick breaks. I mean one slight tap and an abrupt stop. It took some getting used to. I think the service could use some smoothing out and fine-​tuning. I would suggest that if you’ve rented a car, get there early and expect a wait time to get the care you reserved.
Outside of that, the staff was warm, friendly and patient with everyone.

I had no problems at this location. The staff was warm and friendly and I even got upgraded. It was only for a day trip but I have used this location in the past many times and they have always been good to me. Clean office and clean cars.
All said and done I would recommend them

We also made the mistake of renting from this Hertz location at RDU airport. I saw the Unilocal reviews but thought, maybe, that my Hertz Gold status would make a difference. Wrong. Our problems came in three parts.
First, the Hertz shuttle to the location was non-​existent. We watched multiple shuttles for other companies cruise through the RDU terminal before a Hertz bus eventually showed up.
Second, we made a reservation with the Hertz Gold program so we could bypass the paperwork and waiting in line inside the location. In other words, Hertz Gold lets us just hop off the shuttle and jump into a specific car. Well, none of the Gold members on our shuttle bus saw their names on the board — which meant we all had to wait in line inside the terminal. It sounds like a trivial thing, but this perk is important enough that renters may chose Hertz over their competitors like Avis, National, or Thrifty. While we had expected to arrive at the rental location and cruise off in our car, we then had to wait in a long line with Gold and non-​Gold customers to get a rental car. The only catch — there were no cars! The result was that a large group of customers (many who had arrived before us) were yelling and screaming trying to get ANY car. What fun.
Finally, once we did get our car (after about 90 minutes of waiting at the location), we then found tobacco products on the floorboard in the backseat.
So, all in all, the service was terrible and the cars were not clean. This Hertz location is surely an outlier for many of their other locations that generally provide great service.

This is by far the worst experience I’ve ever had at a Hertz facility in any location world wide. Everything from:
— 7 personal vehicles parked in the Gold Choice area!
— There was no car in my spot — so much for the Gold Choice Canopy service
— a 14 car line to exit with only ONE lane open, see my photo
— Gold choice customer service was horrendous, didn’t have a full size car available so I’m now in a small minivan with a rattling steering column
I’m currently on hold for eighteen minutes to talk to corporate.
What a complete crap show this place is!!! Ridiculous!
THIS has been a review by Gaurav

Upon arrival, we waited in line forever. We had reserved an altima or camry, when we finally got to the counter, they tried to put us in a Chrysler 200. Um, no. The girl helping us was not friendly and didn’t seem to know what she was doing.
After spending a full 45 minutes in the office trying to get our car rental don, we were happily surprised with our vehicle, we ended up with a brand new very clean Toyota Camry with only 3,000 miles on it.
Upon return, the staff checking the car back in were friendly and funny. The best part for us was the bus driver on the way back to the airport, he made jokes and made the entire bus ride fun! he loves his job and it shows! His name is Frank. Hertz should commend this employee because without him, this would have been a 2 star review just based on the slow and rude staff inside the office.

My experience was pretty terrible here. It took us almost 2 hours in a line to get our rental car (which we rented ahead of time!). There were 2 agents for the night we arrived, and 20+ people waiting in line. Each agent must have taken at least 15 – 20 min to get through each customer. Worse, none of their self service stations was working, and what made all the customers mad was that we all kept seeing other representatives walking by in the back of the office/​front, but all of them just ignored the long wait line and didn’t show any initiative to want to help expedite the long wait line.
I couldn’t really blame the rep working at the counter either because she was definitely working under the pressure (while everyone angrily stared at her to work faster). The car return process was relatively painless though. Overall, I’d have to rethink renting from Hertz if I were to stop by RDU airport again. 2+ hrs of wait time to get my rental car was just simply unacceptable!