Amazing food. they are extremely generous with us military by giving discounts. staff is hit or miss. tonight kaylee was horrible… the manager was nearby within earshot of hearing how rude kaylee was being. he didn’t say 1 word. never stepped in. they were completely out of beef and I had to ask them at 7pm to make more. they still have 2 hours of being open(and a line of people behind me) u would think they would have had it cooking already or at the very least not roll her eyes when I asked for Beijing beef to be cooked. will I come back. yes. but the staff needs a kick in the fanny before more reviews are made
Liz S.
Place rating: 2 Racine, WI
I ordered Orange Chicken with Bacon in the drive-through. They made sure to charge me the extra money for the order but then only gave me Orange Chicken. When I got back to the office and noticed their mistake, I called them up. The clerk who answered said that she remembered my order and that she was sure she got the Chicken from the Chicken and Bacon Bowl but that the bacon must have all been at the bottom of that bowl and didn’t make it to the take out container. One of the worst excuses for a mistake I have heard. Instead of an apology I got an excuse. She then said that she would note that I didn’t get«enough» bacon and that is why they were going to comp me a fee entrée next time I come in — I had to correct her again and tell her NO bacon. I know fast-food is not an easy job and people can be jerks but I was not a jerk either in the drive-through or on the phone. I hung up even more annoyed by her attitude than I was by the initial mistake. They need to make food, not excuses…