D And D Vacuum Sales And Service

#D&D Vacuum in Racine WI — WORST business in southeast WI! I would have given zero stars but the app forces you to at least give 1 — not deserved!
Worth the trip to Kenosha or Milwaukee to get your vac needs cared for! Not the same company or ethics the father ran it with!
I brought in an Electrolux LE canister vac — old model but these machines have the second to the best motors and if kept up will run forever. When I dropped it off it was running great, my issue was with the cord, seemed like a short, later learned it was a cord winder issue.
After 6 – 7 weeks of having to call to find out what was going on, they never called me directly, and waiting for mysterious Don to call back, he always claims he never got the message. I sent my husband to pick it up, they put it in a box so my husband did not see what was going on with it at that time.
Right after pick up a lady called me and said they forgot to give us the hose, so my husband goes back there and they hand him the hose and another part, the cord wonder with the electrical cord in it… Not in the vac.
We pulled the vac out of box and the housing was in pieces! The electrical wiring was all cut out and the winder laying next to it. Remember it worked when I dropped it off almost 2 months ago.
I called «Don» on Friday, wasn’t in, he’ll call you Monday at 9am… It’s Tuesday so I called him.
Don told me it wasn’t his issue the housing broke, was not concerned at all that there was zero customer contact or advisement about this and again said he never got the message to call me, three people work there, how hard could this be?
I told him that I talked to Electrolux in Appleton and it would be $ 250, approximately to fix this, if they could find the housing. Don said non of this is his problem, even if my vac worked when I dropped it off. Now I have no vac and a bill to fix or look at buying a new one. Very very disappointed.
BBB will be hearing from me!