Optimum Eye Care

AVOID! The optometrist was lovely but her staff is rude and incompetent.
Strike 1. I was left waiting outside in the freezing cold due to the receptionist being late. I was not given a greeting or an apology.
Strike 2. One of the front desk staff refused to answer my questions on how my insurance would work if I chose to purchase contact lenses. Instead she insisted I would get a better deal if I purchased frames. When I insisted that I would be purchasing contacts I was made to feel like I was bothering everyone and felt rushed out of the office.
Strike 3. They ripped me off. I was told for the price I was paying I would be given a 3 month supply of lenses. When I got home I saw that I was only given a 6 week supply. After finally getting through to someone after many unreturned calls I was told «No. You only paid for 6 weeks. If you want another box you’re going to have to come back and pay extra. Mistakes happen.» How am I supposed to trust a medical professional if the staff is blatantly giving out misinformation and not doing anything to right their wrongs and inconveniencing their patients?
I see that I’m not alone in my opinion here and wish I had read the Unilocal reviews of this place before wasting my money.
PS. Do a quick google search of your contacts before you order them here. They were way cheaper online than through the office even WITH insurance. I would not trust anything they tell you at «Optimum Eye Care.»

I used to really love this place. Not so much any more. The last time I went was last April (17 months! and I’m still upset about it!). They told my husband and I that they «didn’t work with our insurance» (aetna), and we needed to pay the $ 40 coinsurance for the eyemed, the eyecare benefit that works with our aetna. So we did. We wanted to use the $ 150 aetna gives us for vision supplies to buy contacts, but they said we would have to buy them and then get reimbursed by aetna. Okay, will do.
We went through all that rigamarole while I was 8 month pregnant (BIG!) because I wanted to get some cute glasses to wear while at the hospital. (Thanks Warby Parker!!)
THEN, I get the EOBs from aetna. Turns out, Optimum billed for our services and aetna paid them almost a thousand dollars for our care, combined. Including treatment for «lesions» on my eye? that I think I would have noticed since I was giant pregnant and focused on my body.
What makes me mad is that they said they didn’t work with aetna and made us pay an extra $ 60 in person (our real copays are $ 10) and wouldn’t directly charge aetna for the contacts. which we paid too much for anyway ($ 75 a box/​$ 150 each for a 6 month supply), I was just trying to support the small neighborhood business. And then they turned around and billed aetna.
I do think I got a great prescription and the optometrists did a good job. I’m really please with how well I can see right now. BUT their reception/​billing is really problematic.
They just called my husband to make anther appointment. Yeah, nope. We’re going to Costco.

I had my first visit to this place today, and was really satisfied! I use Tricare as my health insurance, so my eye exam was free. I found a nice pair of glasses and the lady who showed me the selection was really professional!
Dr. Neil Satija was very pleasant and professional!

I thought I was the only one who got scammed by these scumbags. I had an eye check once and a pair of glasses couple of years ago. The exam was QUICK! I don’t know way and the pair of glasses they gave was horrible and my vision got worse until I visited another doctor who told me the glasses were bad. They weren’t as I asked and paid for.
But the worst, these guys kept charging my insurance every year after … I just opened a fraud claim that’s being investigated now. I see that everybody in the review has the same issue.
Save yourself time, money, and troubles. Run away !

I will not patronize this establishment anymore. Two weeks ago I went in for a basic eye exam. I received a basic eye exam that took no more than 8 minutes. My vision plan covered the exam. I paid $ 20 for the exam and $ 20 for new lenses.
Today i received a bill for $ 1049 from my health insurance company. The bill consisted of 6 different claims ranging from $ 90 to $ 269.
I walked in this afternoon asking Optimum Eye Care to explain why my health insurance company was charged when i already paid them via my vision plan. Optimum Eye Care told me that they tested me for things that was not covered under my vision plan. When they pulled my file, Optimum Eye Care was unable to find any other services performed other than the basic eye exam.
My healthcare has been notified of the fraud they committed which consists of:
billing for services not actually performed;
falsifying a patient’s diagnosis to justify tests, surgeries or other procedures that aren’t medically necessary;
upcoding — billing for a more costly service than the one actually performed;
unbundling — billing each stage of a procedure as if it were a separate procedure;
Avoid at all costs.

BE CAREFUL.
I came here on the great reviews on Unilocal,and because this place took my insurance. But I wish I had listened to my gut when I got there.
Dr. Vu gave me an exam for glasses and also a short exam on my eyes. She concluded that I may have Glaucoma and recommend further tests. After asking about the disease and treatments, she told me that there really was no cure, but only eye drops that would have to be sustained for my entire life if I had it. So I thought, well if I have it, and nothing can be done, why should I even bother with further exams? She convinced me that it would be a good idea anyways, in case I needed the aforementioned eye drop treatment, also that my insurance would cover the follow up exam. She was very insistent on this follow up also making it seem like her license to practice was on the line.
Anyways, I went to the appointment and it was concluded that I didn’t have Glaucoma. Great. I leave, come back a couple weeks later to pick up my glasses.
And then HERE’S THE SHADY PART:
I get a call from the office a month later and the receptionist tells me I owe some $ 150 for the exam. After having a long discussion with her about what the doctor had told me, pushing for the exam and also having it covered under my insurance she decided to ‘call me back’. I haven’t heard from them since.
What’s shady was the way the receptionist told me how I owed money. Apparently the office ‘paid for my deductible’ and I owed the balance of $ 150, which was quickly lowered to $ 100 after some «WHAT?» and «WHY?“s over the phone. How does the optometrist pay for MY deductible? Does that make any sense at all? I don’t think so. I went through that same thought process with the receptionist, and I think even she didn’t know WTF she was talking about. Get your story straight before calling your clients.

I really like this eye doctor. I’ve seen both doctors that work out of this office and have felt comfortable with each. Their hours are accommodating (open til 7 Tues. and Thurs. and open Saturdays too). I’ve order contacts, glasses and even had to go here for a diagnosis when my eye was tweaking out once last year, and all experiences were great. It’s good to have an eye doctor in town, who wants to run home to mom and dad’s each time they need their yearly eye exam? Plus the receptionists are pleasant, which I’ve learned the hard way, is a rarity in this city.

I believe this shop used to be called Cosmos Eye Care, was sold to the present owners and renamed Optimum Eye Care.
I am a highly satisfied customer. Not only do the opticians provide excellent care, not only is the entire staff and operation free of hustle and red tape, but they couldn’t be friendlier or more helpful.
Just for example, most recently I went in to get an eye exam, new contacts, and new glasses. Besides the always very pleasant Dr. Vu giving me an exam and telling me what to expect as I have just passed the magical age of 40, both doctor and staff asked me if I wanted to apply my insurance to pay for either my contact lenses or my glasses. I originally answered ‘contact lenses’ thinking I could get eight boxes of toric disposable lenses for only my deductible out of pocket, but the staff person actually kept my answer in mind and the next time I came in presented the math that showed that I would save literally hundreds of dollars out of pocket if I applied the insurance to the glasses instead. So they actually saved me a lot of money – yet again – without selling me some crappy bargain alternative or alternatively hustling me into a more expensive option.
Another time they called me while I was on the train home from a long commute to say they needed to take a certain measurement to complete my order, and they actually waited for me, past closing time, so that I could run over there and get it done then instead of having to wait for the weekend and delaying my order by perhaps another week.
At Optimum Eye Care I really get the kind of treatment a paying customer deserves – in fact I receive better. They are extremely friendly and courteous. And as a professional in the Insurance industry, I really appreciate that I don’t have to study up on my coverage in order to make sure it is handled properly as have literally at every other optician I’ve ever been to in the past.
This is the way to run a business.