Diva-Licious Nail & Spa

I wanted to like this nail salon so bad, the decorations were cute and the staff seemed nice at first until LISA cut my cuticle and had the damn nerve to ask me for a tip! which by the way is NOT MANDATORY, tip is to a customers discretion. I went in on Monday and it wasn’t too busy. A lady (not sure what her name was) started by trimming my cuticles and filling my nails, a customer then walked in asking for quite a few things (massage, manicure and something else.) So the lady working on me immediately stopped and attended to that other customer without apology or explanation… I wait for a while and then Lisa started working on me. Maybe that’s the way they work, one does the cleaning, the other finishes the job? I’m not sure but an explanation would be nice next time. Then she cuts my finger… at this point I’m irritated. Before applying the top coat she asks me to pay which is normal because they don’t want you ruining your nails searching through your purse, so I give her $ 40 (outrageous price for acrylic tips), then has the AUDACITY to tell me «you know tip is not included with this»… irritated and upset I gave her $ 2 so that she’d put the top coat and I could leave. I am absolutely disgusted. I am a great tipper and I have no problem paying for good service but this was not good service. Also tip is not mandatory! You should never ask your customers for tips especially AFTER YOU’VE CUT THEM!!!

Not a day spa at all. Should not advertise as such. Waited over 40 minutes for a pedicure on a Saturday afternoon. They don’t have enough people on staff.
Pedicure was average, no attention to heals (and that’s why I go) even after pointing them out and asking. Polish job was so-​so. Had to use remover on skin often.
Nice people though. Just happened to be walking by but will go elsewhere next time.

If I could give them a 0 star rating I would! Horrible service!!!
Every time I come in, I am rushed in. The prices are so high for the poor quality of service !! Staff is rude !

I only need good nail polish skill and quick service, not so many useless store decoration.
The owner’s daughter is so slow and her nail polish skill is not worth $ 10 for madi.
$ 10 is the price at Manhattan after adding tax. The store here is in Queens with not conscience location, no subway and bus.
They added their decoration cost to customer …
I’ve been waiting 40 mins after the owner said around 10 mins. And Tina doesn’t know how to posh well. She blames to OPI brush is too wide for my nails.
I had several bad experiences here everytime. I was thinking giving this store one more try, but so sorry, do not recommend to go here, expensive, slow, and bad nail polish skill.

Love this spa! So relaxing great customer service and I always leave happy!

I Love this place! I got my eyelash extentions done by Laurie twice already and I have been more then happy everytime ! She is sweet, gentile, considerate and very patience with me as I am very fidgety. The eyelashes last one month if you take care of them properly. I will absolutely go back and get my lashes done by her again in the future! 5 stars!!!

I have tried so many times to like this place because, as so many others have mentioned, it’s so convenient to my apartment. Today I went in for the first time in a few weeks and was quickly reminded why I will never again return.
The pros: The mani/​pedi are decent for the price as long as you aren’t expecting it to be the best service you have ever had and the place is pretty clean.
The cons: The place is as far from relaxing as a day spa can get. The women who work there literally scream across the room at each other in their native language (and even if they are right next to each other it’s about 100 decibels higher than necessary). You can be the only person in the place and it sounds like a crowded room for the entire time you are there. They never stop talking/​yelling. They will answer the phone during your service (repeatedly and while leaving you sitting there over and over) and even making an appointment is pointless as they will inevitably keep you waiting until someone is free.
The customers are also not the quietest and they desperately need to enforce a no cell phone policy (or at least politely ask people to be a little quieter). As someone else mentioned, it is not uncommon for people to bring in their children/​babies. With my own child at home I often just want to enjoy the limited alone time I have and not have to listen to other peoples kids. Sorry.
Not the best color selection and polish doesn’t seem to last long.
I really have tried and tried to keep an open mind about this place but I officially give up and would rather hike 10 – 15 mins in the rain or snow then have to pay to be annoyed and unhappy ever again.

I was staying with a friend in the neighborhood and needed a mani so went to Diva-​licious because they had by far the best online reviews. And my manicure, done by Jessica, was in fact superb as was her general manner. The manager/​receptionist however had a serious attitude problem that has given me no choice but to leave this one star review. I arrived at 7:30 unsure if they could fit me in since they close at 8:00, but she said it was fine. However, she kept yelling at Jessica to rush her service along and then when she was finishing with the top coat around 8 sharp, she told me I was not allowed to dry my nails before leaving. She said she had told me this when I walked in, which she obviously did not or I would have not taken the appointment, and that she needed to close the salon immediately at 8 because someone was coming to give her a ride. I said that I would under no circumstances leave without drying my nails as I found that utterly ridiculous to expect of any woman getting a professional manicure. She then began to yell at me non-​stop and quite loudly as Jessica lowered her eyes in embarrassment and finished the manicure. The yelling continued as I sat at the drying station using all my willpower not to respond in kind. And the best part, when her ride arrived he had a big smile on his face and told me he didn’t mind waiting at all. From his demeanor I would guess he was not her significant other, but rather the owner of that and other salons in the broader area. Too bad the managers he hires don’t have the same common sense of customer service. And too bad this experience was so horrific, and frankly straight up abusive, because the salon was beautiful and Jessica is a top notch nail technician.

Let me tell you a little sorry about the worst nail place I’ve ever been to. Ever. I’ve been to nail places in Missouri, California, Nevada, Oregon, Florida… you name it.
I’m a flight attendant and when you need to get them done, you need to get them done. I’ve given this place 3 chances because they are so close to my house and I want so desperately to like them. The place was so cute and had so much potential, I really gave it more than a fair shot. I had hoped the first time was a fluke-​but it’s honestly only gotten worse.
They quote me one price at the beginning, only to be completely different at the end. I had SIX cuticles bleeding after my last manicure. Seriously?! I NEVER have a problem with my cuticles.
They barely scrubbed my feet during my pedicure and when I asked her to please get the dead skin off of my heels (hence the main reason I get a pedicure from time to time), she tells me I should pay extra for callous removal. It’s not calloused, it’s dry skin darn it! They want to up charge for everything, I’ve never had this happen before.
They charge extra to trim your nails down. Unreal. Then, probably because my nails were so freaking long from them not trimming them last time, I had one of my nails snap right in half within 3 days of getting a new set. I go in to get it fixed and she tells me it’ll be $ 3. Ok, fair enough, even though a quality place will take pride in their work and usually just fix it in this situation. I go to check out and she wants to charge me $ 5 instead of $ 3. For one darn nail. Give me a break.
I will never, ever, in the history of ever, go back to this place, and you should take my advice and avoid it as well. It’s freaking amateur hour over there. So sad…

Great service, clean, and fast! Vicky was great and very nice. Only one star gets deducted because she slightly cut my cuticle but it is very minor it didn’t even hurt. They also do this cool glove moisturizing service as part of the mani which felt good and left my hands very soft. It was $ 10 for a weekend mani. I would come back if it wasn’t so far away from where I live

I have tried this nail salon three times and each time I was disappointed. I wanted to give them the benefit of the doubt because I know people can have bad days and some employees are not comparable to others BUT each time I was disappointed. The employees were not very friendly and my pedicure was rushed when there were no other customers waiting. There were not many colors to choose from esp gel. These reasons and many more are why I will not return. Very unsatisfied.

I was surprised when a friend gave me a gift card for a nail salon but she said they gave great massages too. I used it after a grueling weekend ski trip in February left me sore and aching. The ambiance was nice – a little busy-​looking but clean. The massage room was surprisingly quiet considering there was a good amount of people in the main area. Most importantly, the masseuse was amazing! She hit all the right spots and got out all the knots. I occasionally go to Flushing for massages where it’s cheaper but now I have to reconsider. You really get what you pay for

I don’t understand some of the bad reviews. I’ve been going here for years and the service is really good, especially for the price. I always get gel manicures, pedis, waxing and sometimes massages. All have been top notch. As I type this I have only one recently chipped nail, and that’s after 2 and a half weeks with gel on! For something that’s only supposed to last 2 weeks, my Diva-​Licious gels always stay on longer.
Even if some of the staff’s English is limited they always try and fulfill the clients request, as I’ve gone in asking for weird nails designs several times before, and they always deliver! I swear, the people who complain about being ‘ignored’ or ‘mistreated’ are probably spiteful hags who have no patience and love making a scene at a nail salon.

Went in as a walk in on a Sunday and there was no wait time which was great. I wanted to get my first gel manicure and I had a crack in my nail so I needed it fixed. They silk wrapped it.
Over all I didn’t like it because the silk wrap on 1 nail made my nail look horrible compared to my other natural nails. It didn’t look bad the first day but once it grew in which for me was abt the 3^rd day the nail looked weird.
Back to my first gel manicure– I asked and they said that this is suppose to last around 2 weeks. I figured a good week and a half without chipping isn’t a bad deal. I did this Sunday and by Tuesday I already had a chip. I had gotten a really light color so it wasn’t visible enough but if I would have gotten a red I you could have definitely seen it. I would say that’s a lot for $ 27
I’m going back today therefore I will revise my review pending any changes. I’m going to just get a regular manicure this time, maybe with some Christmas design.
I opted to get gel again to give it a chance and see of something wasn’t done correctly. I got a nice red for Christmas time and had a glitter accent nail. Again first day my nails looked great. The red was amazing!!! But again by day 4 my one of my nails chipped and it looked horrible. I figured $ 27 wasn’t worth 4 days of a manicure.
I wouldn’t go back for a gel manicure but maybe for a pedicure since I think that’s the only think they do better than me because I just don’t have a foot bath.

The salon is clean but the stuff is not that nice as I expected. When I moved to forest hills, I tried diva-​licious but after three days my nails chipped. I have them the another try couple of months ago, but I had the same experience. They got girls but they didn’t master them… It looks like they had no experience at all. (Nails and customer service as well).

I had been coming to Diva-​Licious for close to a year for my regular mani/pedi’s. The basic mani/​pedi, depending on the tech that works on you, is just fine for a quick mani/​pedi — but they are quick and not particularly relaxing.
After close to a year of just-​OK mani/pedi’s, I stopped coming here after my last appointment. I had booked an appointment for a mani/​pedi for myself and my teenage son. He was going away for a month and I wanted to spend a little relaxing down time with him and have his fingers and toes looking good for a month of competitive swimming. My mani/​pedi was with Palomina and was just fine but my sons (his first ever) was done by 2 people. The tech that did his toes did a terrible job. It was rushed, rude and left him with a significantly bleeding toe. She did not apologize for cutting him or even acknowledge it. She then left him sitting at the mani table while she took another client. He just sat there until I said something the manager (owner?). She apologized for his wait and said she would do his manicure but it still took 2 reminders before she began his nails. When I told her I thought it was rude that the 1^st tech didn’t finish his job she said that she had client appointment — I reminded her that we also had appointments and that my son was treated badly but she had no response. She also rushed through my sons manicure. It was a crappy and painful first experience for him. I was a regular customer there and we should’ve been treated better — I suspect if I wasn’t a regular customer it would have been much worse.
The Good:
— The salon itself is nicely decorated (recently made-​over) and clean.
— I found that most of the nail techs are friendly and I was typically greeted warmly for my appointments.
— You can expect a quick mani/​pedi here
— Palomina is the best part of the salon. She does a nice job on the filing and nail color, in fact I asked for her regularly. Her manicure will last me about 4 days and I get 2 weeks out of her pedicures.
The bad:
— I’m sorry to say that the salon has some really obnoxious clients. They have clients that bring young and loud children (why are people surprised that I don’t want to play with their kid when I’m getting my nails done?), clients that yap loudly on their cell phones through their entire service, clients that turn to others in the salon for support when they are unhappy with their service — it’s generally not a calming or relaxing experience.
— Very short calf/​hand/​neck massage, a weak/​quick foot pumice and a speedy filing job that might leave you with bleeding cuticles.
— Inattentive service during a visit — they will get up to work on other clients or answer the phone during your mani or pedi

Just had my nails done by Tina. She did such a great job! Will definitely go back.

I’m confused about the negatives reviews too. I’ve been going here for months and never had a bad experience. Jennifer is my favorite technician she always does a nice job and is actually really funny. I’ve gone to Nancy a couple times and she is great too. The staff is always very friendly and remembers me everytime I come in. I’ve never had to wait more than 5 minutes when I make an appointment which is more than you can say for most salons.
My nails last close to a week without chipping as long as I dry them properly. Just make sure you sit under the dryer for a couple cycles because the 3 – 4 minute setting won’t do it but if you sit through that about 3 times and put on the quick dry oil you’ll be good. I would agree that the color selection is not amazing but lately they’ve had some news Essie lines available. I don’t really use crazy colors or designs so I’m happy with the standard polishes.
The best part is the prices which are incredible. Where else can you get a mani pedi for $ 21 every day of the week and encounter a nice staff. You can book appointments and see prices on their website which is convenient. I don’t base my reviews on whether someone wants used magazines or not thats a little strange but if your there to get your nails done it’s definitely worth a try. I’m not sure I would recommend the body massages mine wasn’t worth it so I’ll just stick to Jennifer of Nancy’s mani/pedi’s which always turn out great!

Hmmmm… I was really hoping they were going to do a great job at Diva-​licious, especially because they are so close to my apt. Sadly, that wasn’t the case over the weekend.
Let’s sum it up quickly as I am sure all you ladies have had many a mani and pedi in your life:
— The place seems pretty clean
— Poor to average selection of colors.
— The gentleman that greeted me was very friendly and welcoming.
— The water was lukewarm, no jets in the foot tub, scrubbing the bottom of my feet was done with minimal effort, no leg massage unless you count rubbing cold lotion on my legs, and no shoulder massage at the end while my nails were drying.
I will not be returning. I’d rather walk the extra few blocks and return to Jade Fountain on Queens Blvd.

This place just lost two stars in my book from my last review. .. I’ve been going for weekly mani-​pedis for a while now and took a break from them to let my nails recover from a negative Shellac eperience (each Shellac manicure lasted approx 3 weeks, but after three of them in a row, my nails were pretty thin and needed a rest).
I went back a couple of weeks ago and noticed they added a lotion/​scrub to the pedicure process which was a bonus, but the tech (Jade) seemed in a rush and was not meticulous about filing/​cutting or pushing back the cuticles.
Last week, I had Jade again and although the lotion/​scrub was still in the supply cart, it wasn’t used. Moreover, she literally just wiped on lotion at the end, not even 2 minutes of massage. .. very disappointing.
Finally, I originally liked this place because they had a good selection of Essie adn OPI colors and only one or two bottles of the cheaper brands. Last week, I noticed that almost all of their OPI polish was replaced with «China Glaze» which I find to be of lower quality.
I guess I’m on the hunt for a new nail place. ..