Pep Boys Auto Parts & Service

Only go here if your taking your x-​spouses car to get brakes. Absolutely hand downs, the worst pit in the world for anything, unless your just driving through the parking lot to get to the other side.

I went here because i was driving and noticed my steering wheel was off they adjusted the alignment but told me it would probably be off again because the steering column has a lot of play and would need to be replaced. I did replace the steering wheel because the foam was exposed and the horn contacts did not work causing the horn to be hard to be pushed. I did not think of it. I Thought i could just replace the steering wheel. But anyways good service.

Do NOT Have Your Bakes done at Pep Boys! I first had my brakes done in Feb 2013. 6 months later in Aug I had felt there was a problem and took my car in — they told me nothing was wrong with the brakes — I just had a screw in my tire. I went straight from the Quakertown store to the store in Montgomeryville were they said the brakes had to be completely re-​done.
Now, 1 year later in July 2014 I went back in and said there was a problem with my brakes again — yes, once again the back brakes needed to be replaced. I had the work done and 4 weeks later they started sounding bad again — this time I took my car to a dealership — the brakes had seized and completely burnt out the pads and rotors.
When I said that 3 sets of brakes in 1.5 years is not right and Pep Boys answer was mini vans are heavy and burn right through brake pads.
NEVER again…

This place was absolutely wonderful and I strongly recommend this place. First of all, as a female entering an auto shop, ive noticed a trend of either condescending or rude comments. The first pep boys I went to in my area doubted my claim that I needed a wheel alignment even though I told them the tires were wearing down and the wheel wasn’t staying straight. I didn’t even bother with that shop. Why discourage business?
I walked in without an appointment and Tim was so sweet and helpful. Unlike the other place, he simply nodded when I told him all about my wheel problems and assured me it would all be taken care of. I was going to be the next car on the lift and waiting didn’t seem long at all.
I brought out my laptop and took advantage of the free wifi. Before I knew it, I saw my car on the lift. Jason was the mechanic and he did a fantastic job. I live in new york, and just happened on this pep boys on my visit out to PA, so the two hour drive home can vouch for his job well done. Vibration and car pulling to the right disappeared. And all for a little under an hour of waiting!
Joey, a fleet manager I believe, checked out the car. Even though I knew about the year warranty alignment for extra, I wasn’t pushed to get it. Also, I’m always apprehensive when mechanics tell me, «oh by the way, this and that needs to be fixed for $$$». But once again, none of that nonsense. Joey made it simple and quick and I was on my way.
Overall, these guys made a simple car maintenance task quick and easy. They were helpful, kind, and courteous; exactly what a pep boys, or any car shop, should aspire to be. Great service deserves great praise, thanks guys!