Meridian Collision Center Inc

This is the absolutely worst place to take your car. They lie to your face don’t tell you anything but think it’s ok to keep ones car for a month and 7 days without telling me why and lie to cover up another one. They talk to women like they are stupid and then refuse a discount to someone they have screwed around for a month plus. To top the cake the decals they put on my car are crooked one has a fold in it and they don’t fit they car like they are suppose to paint is already chipping no alignment was done and my headlights are not adjusted correctly the point straight down so bad it seems like I have a headlight out

Disappointed!!! I I recently got a large, wide scratch on my driver’s side bumper from something being brushed by my vehicle. It looked deep so I assumed that it might need to be professionally buffed out. I took it to Meridian Collision Center in Puyallup to find out if it could be buffed out or if it would have to be replaced all together. An employee walked out and looked at it and came back in and gave me a written estimate of $ 540. I immediately asked «so it can’t just be buffed out?» He said «No, it would have to be replaced» Ummmm… fast forward a week and I was telling my dad that I was going to have to pay a huge amount to have the bumper replaced because the collision center said it could not be buffed out. He goes out with his liquid turtle wax and a RAG and in less than 5 minutes of RUBBING, it was gone. No professional buffing or expensive bumper replacement.
Dear Meridian Collision… PLEASE do not be lazy with your customers. If you had just rubbed it a little, you would have realized that it could have been RUBBED off!!! Not coming back!

I had a bad feeling about this place after standing at the counter waiting to be helped for a bout 15 minutes. There were 2 people sitting in offices right by the counter that could clearly see me waiting and didn’t say a word. As soon as I started to leave is when they said someone will be with you shortly. Shortly turned into another 15 minutes.
I needed a quote on how much it would be to repair a large scratch and some dents on my tail gate. Bruce gave me a quote, which was the cheapest in the area and was under the $ 500 deductible for insurance.
After dropping the tailgate off, Bruce told me it would be ready the next afternoon. I show up 4 days later and am told that it isn’t ready and to come back in 2 days. I call 4 days after this and am told again that it isn’t ready but can be put back together and be ready in a couple of hours (by 4PM). I couldn’t pick it up at that time so I went in the next day to get it.
When I went to pick it up I noticed they had the tailgate sitting outside on a rack. It had collected some dust and wasn’t looking shiny and brand new like you would expect something with a new paint job to look like. There were a few minor issues also, like little bits of rubber cement coming from behind the logos, caked on paint on the backside of the tailgate (not visible) and the plastic pieces not fitting snugly back on (was told beforehand of this possibility). I understand that with this type of work, minor mistakes will always be made and nobody is perfect.
Besides Bruce being very professional, the customer service in this place is horrible. I gave them 3 stars because the price was good and the quality of work was also good.

Recently my wife’s car sustained some minor damage. After getting an estimate from the insurance adjuster, I decided to research some of the local body repair shops in the area. I am a believer in supporting a local business instead of the chain, nationally owned companies.
I decided on Meridian Collision to get our work done. So on the 11^th of May I stopped into the shop. After filling out some paperwork, Dell greeted me. We went out and looked at the car’s damage. I handed him the Allstate estimate for repairs, and he said he can get this from the computer and it will be easy. I also mentioned that there is a door ding in the passenger’s door that I would like to get fix. He said he had a guy that is great at these. I asked him how much and he said about $ 70.00. He told me he would need the car for three days, so if I can drop it off tomorrow it would be great.
So walking away, I am think of about $ 70-​$ 80 dollar out of pocket expense.
I didn’t hear from anyone about the car after the three days. My wife and I figured that maybe the shop was busy, and I don’t want to be that guy that calls and rushes the job, resulting in a «hurried» product. So, we waited. Dropped off Tuesday, figured would get a call on Friday — if nothing else, only to tell us the status and it will NOT be completed in the three days that Dell stated. Friday ends — no call. So Saturday I called, no answer and left a message. No call back. Monday rolls around and finally called that the car was ready.
So Monday afternoon on day seven, we go to pick the car up. The office staff stated that it would be $ 136.00 out of pocket! I said «what?» Dell said it would be around $ 70.00. So she called Dell to talk to me.
Dell stated that Travis C. fixed two (2) dings/​dents. One in the door and then one on the deck lid. (The second was NOT agreed upon or I was not called to ask, furthermore, if they were fixing «all the dings» they missed a few in the hood.) I said there was not a dent in the hood. The work order states door/​deck lid. No call asking, no call notifying, nothing.
Now backing up a few steps — the car is a 1999 Miata with about 40,000 miles on it. It is garaged and as mentioned is my wives. It is not a daily driver, not driven in bad weather, covered while in the garage and washed and wax frequently. Needless to say — I know every ding and dent on that car.
Dell said, hey, let’s walk out and I will show you. We walked out to the car, which was parked across the street and as we (my wife with us) he said «see right here was the ding, you can see where Travis was rubbing on it».
I still didn’t believe him. As the «sales» chit chat continued he ran to the office to get Travis’ business card, and handed it to me. Some more small talk, and we left.
I got home and called Travis C. and asked him about fixing the dents on my car. He remembered the car and stated he ONLY fixed one door ding, nothing on the deck lid. He also stated that his normal cost is $ 125.00 for this type of repair. As you can imagine, I am more upset then I was at the shop picking up the car. I called back to speak to the manager. I talked with Bruce. Not sure if he was the manager but he listened to my situation and complaint and it got even worse.
Bruce said, we take the changes from Travis and mark them up (I believe) he said 20% for B&O, and some other stuff. Really? So shouldn’t my bill be $ 150.00 plus tax if you mark up 20%?
At no time did either Bruce or Dell say, «Let’s make this right» we will reduce your out-​of-​pocket — nothing!
I know (not feel) I know I was lied to and it wasn’t just once.
Again, I live in the area, reviewed recommendations on the internet, was told by a friend about Meridian Collision and drive past it regularly. Once home and opening the trunk (deck lid), one of the screws securing the tail light was not screwed in, but started, and a piece of masking paper 1’x1’ was still in the trunk. Attention to detail? Wouldn’t let them touch my radio flyer.

While my review only represents a very poor customer service experience, I cant comment on their work.
I sent them my name address ph#, as well as my insurance estimate, expecting to get a call back the next day. I wound up having to go in to get any response.
Once they looked at the car, I told them I’d be paying for it myself, they looked at the estimate and said they could repair it for that (about 1300 $). Awhile later, I get a call, saying the estimate was way off, and it’d be more like 2k, because they (insurance company) didnt factor sales tax and bill rate properly (the bill rate was 10 $ per hour low). While I may no math wizard, 10 hours of labor @10 $ is around 100 $. My insurance worked up the corrected estimate, and I think it came to around 1500 $ which I told them. I was told they’d get back to me the next day and nothing since. Honestly, I think they’d rather deal with insurance companies so they can get «supplements», which is a way to drive the cost up. Sort of the construction equivalent of change orders, which is where they get a big mark up in cost. Otherwise dealing with me, I’m going the lowest cost route. So I’ll go find someone else now.

Dell and everyone at Meridian Collision have been great! Dell gave an accurate and very fair estimate for repairs, didn’t deviate a penny from the estimate, and had the vehicle done in a timely manner. I never hesitate to recommend them when needed, and would bring any one of my vehicles to the professionals at Meridian Collision again. Well done!

So… What’s worse than an accident and having to get your car repaired?
TWO accidents… Both not your fault… In under a month and a half… And having to get your car repaired… Again.
About 6 weeks after I got my car back, I ended up having to call Mr. Dell AGAIN because someone else ran into my car.
Meridian Collision (and Dell in particular) made the whole process a lot easier.
They called me with updates, they handled everything with my insurance, and stuff just got done.
It could not have been an easier process during a not-​so-​easy time.
While I’m hoping that I won’t get into another accident, I know if I do, my first choice will be these guys.

Third party payers beware. I was responsible for minor damage to a vehicle and suggested the owner take the car to her preferred establishment, Meridian Collision. I agreed to repairs based on the estimate, assured by Dale that deviation would be very unlikely, and that he would call me to discuss in that event. Dawn called day of scheduled pick up to politely advise me of overages of 15%, and proceed to pressure me to pay, threatening work stoppage and increase in rental car fees — the car wasn’t ready by the end of the day, anyway, even though I paid promptly. (three+ days to repair what amounted to a door ding) To explain the overages, Dale admits to low-​balling the original estimate, knowing that it’s a cash deal. Reputable? I think not.